Customer Service Associate
Resume:
Kelly Schoenke
Lake Villa, IL *****
*********@*****.***
Customer Service Associate with strong attention to detail, customer service and listening skills; Highly motivated, creative, and flexible.
Leader of co-workers/team
Authorized to work in the US for any employer
Work Experience
Shift Leader
Walgreens - Lindenhurst, IL
May 2023 to Present
Organize team to complete stocking shelves, cleaning up store (facing) at the end of day. Completing tasks such as scanning FedEx packages in and out for customers and FedEx drivers. Checking coolers/ Freezer for proper temperatures. Restocking coolers and freezer. Making sure customers have access to all products. Tracking inventory daily, running and printing price changes. Handling all registers. Making sure all drawers and safe balance for start of day and end of day. Running our photo department. Processing customers photo orders that come through the web. Includes all size posters, holiday cards, canvas prints, 4x6, 5x7, 8x10. Address labels, magnets and mouse pads. Ornaments for holidays that are personalized. Plus so much more. Also, I pull Same day orders. Prepare these orders for customers to pick up or Doordash to pick up.
If any of our CSR associates need any kind of assistance. It could be voiding items that customers decided they didn’t need, helping with returns or picking up Customer Service Representative
Europa Eyewear - Vernon Hills, IL
September 2020 to October 2021
Answering incoming calls. Help Eye doctors find frames for patients. Processing returns of frames. entering credits to customer accounts. handling any issues the customers may have. Production associate/ assistant supervisor
SAI Infusion Technologies - Lake Villa, IL
May 2019 to February 2020
Pulling product for orders the associates work on, confirming new orders, confirming the shipping orders each day, pulling completed orders to ship out. Printing labels to prepare products for shipping. Checking the progress of associates in the orders being built. Returning material to stock once orders are completed. Keeping track of inventory levels, when to order new material to keep inventory levels at the required minimums.
Assembler
Honeywell Analytics - Phoenix, AZ
February 2018 to May 2019
Assembly of gas and fire detection systems for corporations. Completing customer orders on time as requested by the sales orders. Packaging orders for the mail room to ship out. Package Sorter
FedEx Ground - Grayslake, IL
November 2016 to February 2018
sorting packages that come down the shoot by number. Divide and sort packages by driver number. Sort packages for each individual driver on pallets. Sort and scan packages to fix and/or update addresses for customers.
Senior Customer Service - Help Desk
Quill.com - Lincolnshire, IL
July 2005 to April 2016
Lincolnshire, IL
Answering incoming calls from Customer Service Reps and/or Order entry reps at multiple call centers. Calls consisted of helping reps navigate computer screens by shadowing the reps computer, Answering questions the reps may have about how to handle customer questions. Taking calls from the CS rep if the customer asked for supervisor. Problem solve any customer issues. Take incoming overflow calls for Customer Service whenever needed. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Use computers for various applications, such as database management or word processing.
Create, maintain, and enter information into databases. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Complete forms in accordance with company procedures. Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
Open, read, route, and distribute incoming mail or other materials and answer routine letters.
Conduct searches to find needed information, using such sources as the Internet. Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions. Administrative Assistant
Axiom - Libertyville, IL
September 1998 to April 2005
Receive and place telephone calls to customers and vendors Schedule and make appointments. with clients
Make photocopies of correspondence, documents, and other printed matter. Prepare and distribute invoices to bill clients or pay account expenses. Oversee customer accounts
assisting the Vice President with any requests, running errands, Entering inventory information in Excel spreadsheets. Updating the spreadsheets daily. Shipping and receiving packages for customers. I started as a receptionist, filing shipping UPS. Greeting customers in a professional manner. Showing them to the conference room. Serving soft drinks coffee
& tea. Ordering and serving lunch when needed.
Interviewing applicants by phone and in person for specific job roles within the company. Also terminating employees as needed.
Education
High School Diploma
Grayslake Central High School - Grayslake, IL
August 1985 to June 1987
Skills
• Customer Service (10+ years)
• data entry (10+ years)
• RECEPTIONIST (10+ years)
• self motivated (10+ years)
• Assembly Worker (1 year)
• Soldering
• Assembly Line
• Databases
• Word Processing
• Order Entry
• Help Desk (10+ years)
• Technical Support
• Order Picking
• Computer literacy
• Mechanical knowledge
• QA/QC
• Analytics
• Manufacturing
• Computer Networking
• Desktop Support
• Project Management
• Proofreading
• Microsoft Excel
• Microsoft Office
• Mortgage servicing
• Hospitality
• Insurance verification
• Documentation review
• Call center (10+ years)
• Microsoft Outlook (10+ years)
• Accounting
• Communication skills (10+ years)
• Administrative experience
• Accounts payable
• Medical terminology
• Time management (10+ years)
• Upselling
• Computer skills (10+ years)
• Assistant manager experience (5 years)
• Microsoft Windows
• Cash handling
• Shift management
• Upselling
• POS
• Hospitality
• Customer service
• Mobile devices
• Leadership
• Account management
• Order entry
• Windows
• Project management
• Quality assurance
• Driving
• Accounts payable
• Front desk
• Assembly
• Documentation review
• Proofreading
• ERP systems
Certifications and Licenses
Driver's License
Assessments
Customer service — Proficient
July 2020
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Troubleshooting Customer Service Skills
Communication excel, word efficient
data entry team player
self motivated recruiting and termination
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