Inventory Management Warehouse Operations
Resume:
Work History
Jennifer
Surland
Contact
Address
Baltimore, Maryland 21213
Phone
*****************@*****.**
m
Skills
Product picking
Safety processes and
procedures
Retail merchandising
Pallet arrangement
Light maintenance
Inventory management
Performance improvement
Driven by a results-focused approach, I enhanced warehouse efficiency and customer satisfaction at Amazon through expert inventory management and a positive teamwork ethic. Skilled in product picking and fostering a collaborative environment, I consistently prioritized safety and performance improvement, contributing to a significant reduction in order fulfillment errors. Pick/packer
Amazon, 1700 Sporrow Point Blvd
2022-06 -
Current
Facilitated seamless order fulfillment with proper preparation of shipping documents, including
invoices, packing slips, and waybills.
•
Expedited warehouse operations during peak
periods by staying flexible with work hours and
assisting colleagues in completing high-priority tasks.
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Strengthened warehouse operations by cross-
training in various roles, providing backup support during employee absences or high-volume periods.
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Increased customer satisfaction by carefully
inspecting items for damages or defects before
packaging and shipping.
•
Contributed to warehouse efficiency by
collaborating with teammates on load planning,
space optimization, and material handling
procedures.
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Ensured timely shipment of products by prioritizing urgent orders and coordinating with warehouse
team members.
•
Improved team morale by consistently displaying a
positive attitude and willingness to assist coworkers in completing tasks as needed.
•
Reduced packing time for orders by efficiently
organizing and assembling packages in line with
company standards.
•
Reduced order fulfillment errors by diligently
following established protocols for picking, packing, and shipping procedures.
•
Sustained a clean and safe working environment by
adhering to safety protocols and maintaining an
•
organized workspace.
Front End Supervisor
Jetro Cash & Carry, Baltimore, MD
2015-01 -
2018-11
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
•
Oversaw employee performance, corrected
problems, and increased efficiency to maintain
productivity targets.
•
Coached employees and trained on methods for
handling various aspects of sales, complicated
issues, and difficult customers.
•
Responded to customer concerns with friendly and
knowledgeable service and remedied issues
promptly and effectively.
•
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of
consumer preferences.
•
Monitored cash drawers in Number checkout
stations to verify adequate cash supply.
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Trained new hires in customer service excellence,
contributing to noticeable improvement in customer satisfaction ratings.
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Coached and mentored team members for better
performance, leading to higher levels of productivity and job satisfaction.
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Collaborated with store management to develop
strategies for improving overall store performance and customer satisfaction.
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Optimized merchandise displays at checkout area,
enhancing impulse purchases and increasing sales.
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Oversaw installation of new checkout software,
minimizing errors and speeding up transactions.
•
Monitored cashier performance metrics to identify
areas for improvement and implement corrective
actions as needed.
•
Campaign Assistant
Starts With You, Baltimore, MD
2016-07 -
2017-09
Drove data-influenced decisions for campaigns and
businesses.
•
Demonstrated outstanding collaboration across
organization and managed many tasks.
•
Safeguarded campaign set up for successful
measurement by developing learning plans and
allowing for measurability.
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Reviewed and used data to make
recommendations to improve campaign
performance, media touchpoints and journey.
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Coordinated volunteer recruitment and training
efforts, strengthening the campaign''s workforce
and effectiveness.
•
Served as a reliable liaison between various
stakeholders including volunteers community leaders and campaign staff, facilitating smooth
communication and collaboration.
•
Managed event logistics for successful campaign
launches, ensuring smooth operations and positive
outcomes.
•
Monitored media coverage of the campaign,
enabling timely responses to emerging concerns or
opportunities.
•
Organized fundraising events that generated
significant financial support for the campaign.
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Analyzed data from various sources to inform
campaign strategies, leading to better decision-
making and results.
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Point of Sale Associate
Walmart, Baltimore, MD
2012-01 -
2014-09
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
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Helped customers complete purchases, locate
items, and join reward programs.
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Increased sales by offering advice on purchases
and promoting additional products.
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Reconciled cash drawer at start and end of each
shift, accounting for errors, and resolving
discrepancies.
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Restocked and organized merchandise in front
lanes.
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Assisted in inventory management, accurately
tracking stock levels and reporting discrepancies to
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Education
supervisors.
Processed various forms of payment securely,
safeguarding against fraud or theft.
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Managed high volume periods effectively by
maintaining focus under pressure while maintaining a friendly demeanor towards customers.
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Contributed to overall store performance through
effective teamwork and collaboration with
colleagues.
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Handled returns and exchanges professionally,
resolving customer concerns promptly and
courteously.
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Performed daily opening and closing duties,
ensuring that the sales floor was ready for business each day.
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Lansdowne High School & Academy Of Finance -
Baltimore, MD
2011-07
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