Operations Supervisor Substance Abuse
Resume:
Mofazzal Hossain
Queens, NY 862-***-****
mofazzal3451@gmail. com
Summary:
I have excellent interpersonal skills, am an effective collaborator, capable of working well within teams and building positive relationships with colleagues. My willingness to learn and develop new skills reflects both adaptability and ambition, qualities that are crucial for personal and professional growth in today's dynamic work environment.
Experience:
DHS Tem position, NY Shift & Operations Supervisor July 2023 - present
● Daily Shelter Operation Checklist, and review Starting Shift activity, new client Assigned to site, fill out all requirements.
● Overseeing daily operations of each Department to ensure a secure and functional environment for the residents, staff, and visitors.
● Ensuring daily log, visitor, and resident daily and nightly sign-in logs, and other records are maintained in an accurate and timely manner by security staff.
● Continuously observing all residents and develops the ability to recognize signs of substance abuse, child abuse, and criminal activity and immediately advises the appropriate staff and works with the facility team to conduct investigations, as appropriate
● The ability to train staff on protocols, procedures, and incident reporting.
● maintain and interact well with other entities on site, such as DHS, DSS, ACS, among others. And give them a relative report.
● Responsible for outlining proper procedures, tasks, and guidelines.
● Responsible for coaching and documenting staff performance issues. Home for the Homeless Staten Island, NY Safety /Operation Supervisor Sep-2023- Present
● Assisting residents with daily personal routines, signing in and out of facilities.
● Reporting any concerns or medical issues, records of resident activity, behavior, and moods.
● Collaborating with management and coworkers to ensure residents receive the best quality of life possible.
● Conduct Rounds on all floors making the building safe.
● maintain and interact well with other entities on site, such as DHS, DSS, ACS, among others. And give them a relative report.
● Maintain camera surveillance of the interior and exterior of the facility.
● Review and document incidents, and Many More.
● Work on DHS Cares.
Bronx Family LLC Jamaica, NY Residential Shift Supervisor Nov 2022 - December 2023.
● Assisting residents with daily personal routines, signing in and out of facilities.
● Reporting any concerns or medical issues, records of resident activity, behavior, and moods.
● Collaborating with management and coworkers to ensure residents receive the best quality of life possible.
● Conduct Rounds on all floors making the building safe.
● Mandated Reporter.
● Supervise Safety Aide staff providing direction and instruction to staff on routine security tasks for assigned shift.
● Maintain camera surveillance of the interior and exterior of the facility.
● Enforce facility rules and regulations.
● Review and document incidents.
● Maintain all critical files.
● Responsible for Food Distribution, food inventory, and organizing the cafeteria. Hotel Fortune & shelter Jamaica, NY operation Supervisor Oct 2022 - Aug 2023.
● Set goals for performance and deadlines in ways that comply with the company's plans and vision and communicate them to subordinates.
● Organize workflow and ensure that employees understand their duties or delegated tasks.
● Monitor employee productivity and provide constructive feedback and coaching.
● Receive complaints and resolve problems.
● Maintain timekeeping and personnel records.
● Pass on information from upper management to employees and vice versa.
● Responsible for managing shelter operations and programming.
● client services and staff functions, ensuring that all policies.
● Capable of operating the fire alarm control panel in the shelter.
● Maintain fire drill, lock book, and report the management.
● Ensuring that monthly Fire Safety inspections are conducted as necessary.
● The ability to train staff on protocols, procedures, and incident reporting.
● Reporting complaints and or issues to the Security Director immediately,
● In the event of an emergency, Essential Employees are required to report to work as scheduled.
● Duties and responsibilities are subject to change based upon assessment of the company. Leading and directing security team in the event of an emergency evacuation.
● F-80 responsibility
Hotel Fortune, Queens, NY — Receptionist, Customer service. January2020 - September 2022
● Perform all check-in and check-out tasks.
● Manage online and phone reservations.
● Inform customers about payment methods and verify their credit card data.
● Registered guests collect necessary information (like contact details and exact dates of their stay).
● Welcome guests upon their arrival and assign rooms.
● Provide information about our hotel, available rooms, rates, and amenities.
● Respond to clients’ complaints in a timely and professional manner.
● Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
● Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
● Maintain updated records of bookings and payments.
● Scheduling appointments and keeping mail organized.
● Provide basic and accurate information in-person and via phone/email.
● Maintain office security by following safety procedures and
● controlling access via the reception desk (monitor logbook, issue visitor badges). Licenses:
● F-80 certificate.
● Food protection certificate
● QA certificate
● CPR certificate
Education:
Associate degree- Computer programming information technology, ASA College Skills:
● MS-doc, MS-Office,
● MS PowerPoint, Access.
● Excel, Database
● JAVA,Selenium,TestN g,Agile,
● Maven,Jenkin,GitHub,
● javascript,Html,css
● Management, Marketing, Accounting.
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