Customer Service Mental Health

Taylor Miguez

Beaumont, Tx 409-***-****

TaylorMiguez ****@*****.***

SUMMARY OF QUALIFICATIONS

Business professional with 10 years' experience working within fast-paced environments with different types of clients. I have a strong passion to help others and to give back to the community.

EDUCATION AND CERTIFICATIONS

OSHA 30

TWIC

NCCER

San Jacinto College, Houston, TX

In Progress • Associate of Applied Science in Mental Health Clinical and Counseling in Psychology

4.0 GPA

QUALIFICATIONS SUMMARY

Customer Service

• Over 15 years of direct customer service experience

• Understand the needs of maintaining a good relationship with both customers and employees

• Professional and pleasant demeanor with all customers

• Experienced in answering multi-line phones and directing calls

• Ability to effectively deal with difficult or upset customers in a professional manner

Management and Supervision

• 5 years' experience in managing over 20 full-time and part-time employees

• Excellent with scheduling multiple employees without overtime

• Ability to work well within a team environment, as well as lead others when needed

• Excellent leadership and motivational skills

• Experienced in training new employees, as well as managing performance reviews

Detox/Residential and Sober Living Experience

• Responsible to schedule 66 shifts a week while keeping overtime to a minimum

• Oversees and ensures smooth operation of the client residential structure, schedule, and treatment milieu

• Ensures that Recovery Advocates are engaged in appropriate and effective client observation and interaction to maximize the client's engagement and participation in activities in all assigned programs.

• Implements and maintains all policies, procedures and processes that ensure the safety of all clients

• Trainer, role-model and mentor to all Recovery Advocates

• Maintains quality, confidentiality, and continuity of all required documentation and records as assigned

• Schedules employee to maintain adequate and efficient client activity and facilities supervision

• Maintains compliance with licensure and accreditation requirements

• Conducts regularly scheduled meetings with staff and leads client groups regularly

• Ability to deal with crisis situations requiring excellent judgment and rapid decision making

• Made sure all RAS were in compliance with required trainings and CEU needed

EMPLOYMENT HISTOR

Positive Recovery Houston, TX

Peak Mechanical Orange, TX

Top Deck Mauriceville, TX

Quality Inn Beaumont, TX

Conn's Corporate Office Beaumont, TX

February 2020 - July 2023

March 2018 - November 2019

February 2016 March 2018

April 2014 - February 2016

March 2011- April 2014

Contact this candidate