Customer Service Data Entry

Victoria Flannory

Customer Service Applicant Houston, TX, 77045

Detail-oriented and customer-focused professional with over 2 years of experience in high-demand sales environments. Throughout my career journey I have demonstrated delivering excellent customer service and maintaining clear, effective communication with patients and colleagues. I have developed skills in scheduling and registration workflows to meet daily and monthly quotas. I can maintain situational awareness, and communicate effectively with team members and clients to ensure a seamless experience by following established guidelines and procedures. I look forward to the opportunity to leverage my experience and contribute strong organizational and multitasking abilities to a dynamic healthcare team. CORE QUALIFICATIONS

Emergency Response and

Incident Management

Access Control Management

Event Surveillance

Risk Assessment

Incident Documentation

Policy Adherence

Data Entry

Microsoft Office Suite

Inbound/Outbound Calls

SOFT SKILLS

Customer Service

Resourceful and Adaptable

Conflict Resolution

Situational Awareness

Multi-Tasking

Effective Communication

Consistency

CERTIFICATIONS

Non-Commissioned Security

Officer

Texas Online Private Security

(TOPS)

Sept 2022 - Sept 2026

License #: 143139601

LANGUAGES

English (Native)

EDUCATION

Lamar University, Beaumont, TX — Business Administration, Marketing January 2022 - December 2024, GPA: 3.36 — Senior Level Houston Community College, Houston, TX — Associates of Arts in Business January 2021 - December 2021, GPA: 3.25

Manvel High School, Manvel, TX — High School Diploma August 2014 - May 2018, GPA: 3.64

EMPLOYMENT HISTORY

Allied Universal, Houston, TX — Non-Commissioned Security Guard DEC 2023 - PRESENT HCA Houston Healthcare Emergency Room - Stafford

- Conduct regular patrols of hospital premises to maintain a visible security presence and deter potential threats while using surveillance techniques to monitor high-risk areas and ensure safety. Regularly check alarm systems and access control systems to ensure they are functioning correctly.

- Respond to security incidents in real-time, coordinating with law enforcement and emergency services as needed utilizing communication tools such as radios, phones, and security software to coordinate responses.

- Continuously monitor CCTV and other security systems to detect and respond to suspicious activities and security threats to advise hospital management on potential security threats and recommend improvements.

- Respond promptly to emergency situations such as medical emergencies, fires, or security breaches and coordinate with law enforcement, emergency services, and hospital staff during incidents.

- Manage and monitor all public and private access points to ensure only authorized personnel and visitors enter restricted areas.

- Document all security incidents, emergencies, and other significant activities in detailed reports then preparing and submitting daily activity logs and incident reports for review to the Supervisor..

- Communicate on a daily basis with the Security Supervisor any new security issues or changes that need to be considered or implemented.

STAR Protection Agency, Houston, TX — Non-Commissioned Security Officer NOV 2022 - MAR 2023 Palletized Trucking Co.

- Utilized customer service skills to communicate clearly and concisely with team members, clients, and emergency personnel, ensuring that critical information is conveyed promptly to maintain safety and security for the facility.

- Provide friendly customer service to all incoming employees, contractors, and visitors while documenting their arrival and discharge by inputting EIN and business information.

- Manage access control by operating the gate at entrance and verifying credentials of every vehicle that entered and exited the facility.

- Conduct roving perimeter patrol on a golf cart and foot patrol every hour around the trucking establishment to scan specific safety checkpoints to ensure appropriate security according to client site requirements.

- Respond to complaints or emergencies on the premises and input accurate and concise observation of any suspicious or crime related activities electronically in the officer's daily activity report. Elite, Houston, TX — Sales Administration Assistant MAR 2022 - OCT 2022

- Made daily outgoing calls to prospective clients to schedule appointments with management and get details on their future needs with the company.

- Coordinated daily customer service operations like completing orders, processing payments, and scheduling meetings with other employees to discuss operational and product improvements.

- Trained and developed new sales team associates about the products, selling techniques and company procedures.

- Sustained a consistent pace of work management while maintaining clarity and accuracy when documenting client information and determining the best way to satisfy the client and the business. Fox Force, Houston, TX — Sales Administration Assistant AUG 2021 - MAR 2022

- Promptly answered phone calls, responded to emails and provided excellent customer services to prospective clients. Provided valuable information about the company services and transferred calls to the proper department or manager if requested.

- Scheduled and coordinated weekly Zoom meetings for office leadership ensuring there are no conflicts occurring with previous obligations.

- Established workflow processes, monitored daily productivity, and implemented modifications to improve personal efficiency.

- Performed daily administrative tasks such as typing client information into the system, scanning important documents into the database, copying forms, and manually filing them. Traditions Senior Living, Houston, TX — Care Partner May 2022 - August 2022 Tradition Senior Living - Woodway

- Monitor the well-being and safety of residents, ensure their environment is secure and comfortable and provide necessary aid to patients by assisting with transfers, dressing, showers, and incontinent care.

- Observe residents for changes in physical or mental health and document patient’s healthcare data in electronic health records (EHR).

- Respond promptly to emergencies or incidents involving residents, such as falls or medical emergencies.Monitored and updated any changes or unusual conditions in the patient's status to their care plan daily.

- Coordinate with medical staff, emergency services, and family members during incidents and communicate with a medical technician and nurse supervisor about the patient's status.

- Conduct regular safety checks of resident living areas to identify potential hazards and implement measures to mitigate risks and ensure a safe environment for residents.

- Follow established protocols and procedures to ensure the safety and well-being of residents and provide guidance to residents and visitors on community policies and procedures. At Your Side Home Care Services, Houston, TX — In Home Caregiver November 2021 - April 2022

- Provide compassionate and respectful care to clients, ensuring their needs are met while offering support and assistance to clients and their families, creating a welcoming and supportive environment.

- Observe clients for changes in their physical or mental condition and report any concerns to healthcare professionals or family members. Monitor the well-being and safety of clients to ensure they are in a secure and comfortable environment.

- Respond promptly to emergencies or incidents involving clients, such as medical emergencies or falls and coordinating with emergency services and healthcare professionals during incidents.

- Keep accurate records of client activities, health status, and any incidents that occur, then prepare and submit daily logs and reports for review by healthcare professionals or family members.

- Maintaining clear and effective communication with clients, families, and healthcare staff. Utilize communication tools such as phones and messaging systems to coordinate care and respond to emergencies.

- Follow established protocols and procedures to ensure the safety and well-being of clients and provide guidance to clients and their families on care policies and procedures. Orchard Park At Southfork, Manvel, TX — Resident Assistant November 2020- November 2021

- Observe residents for changes in their physical or mental condition and report any concerns to healthcare professionals. Monitor the well-being and safety of residents, ensuring their environment is secure and comfortable.

- Respond promptly to emergencies or incidents involving residents, such as falls or medical emergencies. Coordinate with medical staff, emergency services, and family members during incidents.

- Keep accurate records of resident activities, health status, and any incidents that occur. Prepare and submit daily logs and incident reports for review by healthcare professionals.

- Maintain clear and effective communication with residents, families, and healthcare staff. Utilize communication tools such as phones and internal messaging systems to coordinate care and respond to emergencies.

- Conduct regular safety checks of resident living areas to identify potential hazards. Implement measures to mitigate risks and ensure a safe environment for residents.

- Utilize electronic health records (EHR) and other software to document care and communicate with the healthcare team. Stay updated with advancements in care technology and incorporating them into daily routines.

- Provide compassionate and respectful care to residents, ensuring their needs are met. Offer support and assistance to residents and their families, creating a welcoming and supportive environment. Burlington, Pearland, TX — Sales Floor Associate/Cashier November 2018 - March 2020

- Provided outstanding customer service and ensured customer satisfaction

- Balanced completing upkeep tasks in the department while also providing support to cashiers.

- Successfully and accurately operated Point of Sale systems for numerous transactions.

- Assisted customers with identifying purchase needs and directed them to the appropriate department.

- Drove sales by creating and organizing visual displays in multiple departments.

- Answered customer phone calls and helped answer general questions and (or) directed them to the proper manager.

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