Customer Service Associate
Resume:
Ashley Burse
Grand Prairie, TX *****
***.*********@*****.***
Hardworking and detail-oriented warehouse associate with 5 years of experience in customer service, delivery, and logistics. Proficient in using forklifts, GPS navigation, and customer service software. Possess a non-CDL Class C. Skilled in live chat, cold calling, and account management. Willing to relocate to: Fort Worth, TX - -
Authorized to work in the US for any employer
Work Experience
Warehouse Associate
TD SYNNEX-Fort Worth, TX
January 2024 to Present
• Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
• Collaborated with team members to complete daily tasks in a timely manner
• Maintained a clean and organized work area, promoting safety and efficiency
• Followed all safety protocols and procedures while operating machinery or handling hazardous materials
• Utilized forklifts and other equipment to safely transport materials within the warehouse Amazon Delivery Driver
Spectra Cargo & Logistics-Grand Prairie, TX
April 2023 to September 2023
• Delivered packages and goods to customers in a timely and efficient manner
• Ensured the safe transportation of goods by following all traffic laws and company policies
• Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc
• Loaded and unloaded packages from the delivery vehicle using proper lifting techniques to prevent injuries or damage
• Utilized GPS navigation systems or maps to determine the most efficient routes for deliveries
• Communicated any delays or issues with deliveries promptly to customers and supervisors
• Managed a high volume of deliveries during peak periods while maintaining on-time performance Homemaker
Arlington, TX
March 2019 to April 2023
• Managed household tasks such as cleaning, laundry, and meal preparation on a daily basis
• Managed household finances by creating budgets and tracking expenses
• Coordinated medical appointments and ensured medication adherence for family members or clients
• Planned and prepared nutritious meals based on dietary restrictions or preferences
• Created a comfortable environment by maintaining cleanliness, organization, and safety standards at all times
CSR - Customer Service Representative
U-Haul Moving & Storage-Arlington, TX
May 2018 to March 2019
• Provided exceptional customer service by promptly and effectively addressing customer inquiries, concerns, and complaints
• Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Identified opportunities for process improvement in order to enhance overall customer satisfaction
• Demonstrated strong product knowledge across multiple product lines in order to provide accurate information and recommendations to customers
• Developed rapport with repeat customers through personalized interactions that exceeded their expectations
• Effectively managed irate or upset customers by actively listening, empathizing, and finding appropriate solutions
• Investigated billing discrepancies reported by customers in order to identify root causes and implement corrective actions
• Managed a high volume of inbound and outbound calls, consistently meeting or exceeding call handling targets
Homemaker
January 2016 to March 2019
• Managed household tasks such as cleaning, laundry, and meal preparation on a daily basis
• Assisted with personal care activities including bathing, grooming, and dressing
• Organized and maintained schedules for appointments, social events, and recreational activities
• Managed household finances by creating budgets and tracking expenses
• Coordinated medical appointments and ensured medication adherence for family members or clients
• Planned and prepared nutritious meals based on dietary restrictions or preferences
• Assisted with grocery shopping and running errands to ensure the availability of necessary supplies
• Provided transportation services for family members or clients to attend appointments or social outings Pharmacy Technician
Ray's Pharmacy-Arlington, TX
April 2015 to January 2016
As a pharmacy technician I accomplished:
• Being detailed oriented as to ensure no mishandling or mislabeling of medications
• Processed and resolved insurance claims and issues
• Worked at a fast pace to deliver time sensitive medications to guests
• Adhered to HIIPA standards, rules, and procedures Education
Associate's degree in Social Work
Tarrant County College District - Arlington, TX
August 2012 to May 2016
Skills
• Customer Care
• Customer Support
• Account Management
• Live Chat
• Upselling
• Social Work
• Cold Calling
• Delivery Driver Experience
Certifications and Licenses
Driver's License
Non-CDL Class C
Contact this candidate