Medical Assistant Customer Service

JENNIFER J. TERRIQUEZ

Pittsburg, CA *****

925-***-**** - *************@***.***

PROFESSIONAL SUMMARY

Conscientious Healthcare professional offering over six years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. SKILLS

• Medication preparation • HIPAA Regulations

• Medical office administration • Insurance Verification

• Sterilization procedures • Medical billing and coding

• Patient Flow Management • Administrative Leadership

• Immunization Administration • Laboratory maintenance

• Inventory and supply management • Referral Coordination WORK HISTORY

04/2018 to 05/2024 Front Desk Receptionist /Senior Medical Assistant Eastbay Medical Clinics - Parham Gharagozlou MD – Antioch, CA

• Completed clerical duties and tasks for clinic administration.

• Coordinated patient scheduling, check-in, check-out and payments for billing.

• Obtained client medical history, medication information, symptoms, and allergies. Managed high incoming calls, emails and faxes per day from patients and other doctors.

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Checked patient insurance, demographic, and health history to keep information current.

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Performed medical records management, including filing, organizing and scanning documents.

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Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

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03/2018 to 05/2024 Senior Medical Assistant & Vaccine Coordinator Concord Pediatric Care - Taraneh Mostaghasi, MD – Antioch, CA Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

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Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

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• Oriented and trained new staff on proper procedures and policies.

• Taught patients about medications, procedures, and care plan instructions. Answered telephone calls to offer office information, answer questions, and direct calls to staff.

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Obtained and documented patient medical history, vital signs and current complaints at intake.

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Conducted thorough pre-visit assessments, obtaining vital signs, medical histories, and medication lists for accurate documentation purposes.

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07/2023 to 09/2023 Back Office Medical Assistant

Clinica MI Pueblo – Las Vegas, NV

Assisted physicians with medical procedures, ensuring high-quality patient care and safety.

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Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

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Ensured compliance with HIPAA regulations through meticulous handling of sensitive patient information.

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Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.

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Fostered strong relationships with patients and their families by providing compassionate support and answering questions about medical care.

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07/2015 to 02/2017 Store Manager's Assistant

Cricket Wireless – Pittsburg, CA

Managed inventory control, cash control, and store opening and closing procedures.

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Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.

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Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

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Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

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07/2015 to 01/2016 Packing Associate

Molecule Labs Inc. – Pittsburg, CA

• Inspected items for defects and damage.

• Proved successful working within tight deadlines and a fast-paced environment. Enhanced warehouse efficiency by organizing and maintaining packing station setups.

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Maintained a clean and safe work environment, adhering to company policies and OSHA regulations.

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03/2014 to 07/2015 Sales Associate

Bath & Body Works – Antioch, CA

• Managed efficient cash register operations.

Developed strong product knowledge to address customer inquiries accurately and efficiently.

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• Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction a top priority.

Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.

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05/2010 to 01/2015 Teacher Assistant

First 5 Contra Costa – Concord

Aided students with special needs by adapting instructional materials and providing personalized guidance throughout lessons.

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Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.

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Helped with grading assignments and tests, providing constructive feedback to students based on results.

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Worked with teacher to optimize learning plans based on student test grades and evaluations.

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EDUCATION

02/2018 Clinical Medical Assistant Diploma

Treasure Island Job Corps Center - San Francisco, CA 06/2012 High School Diploma

Pittsburg High School - Pittsburg, CA

06/2012 Diploma for Cosmetology

Paris Beauty College - Concord, CA

CERTIFICATIONS

CMA - Certified Clinical Medical Assistant

EZIZ -(VFC ACKNOWLEDGEMENT & COMPLIANCE)

• Vaccine Coordinator

• Storing Vaccines

• Preparing Vaccines

• Vaccine Management Plan

• VFC Program Requirements

• Conducting a Vaccine Inventory

• Monitoring Storage Unit Temperatures

WORK ETHIC SKILLS

• Integrity

• Dedicated

• Punctuality

• Professionalism

• Culturally Sensitive

• Finishing tasks immediately

• Customer Service Orientation

• Looks for opportunities to help others.

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