Customer Service Health Care
Resume:
Linda Carter
*** * *** **, ******** City, IN, ***60
PROFESSIONAL SUMMARY
I strive to ensure that I am doing the best possible job in order to help the people we serve. I will stay compassionate and understanding. Understand all policies within the company and follow all guidelines. Stay positive and professional with all fellow workers. I help whenever and wherever I can. I have the heart and drive to give the DFR the best to ensure that clients are satisfied, and all cases have all the right information and cases are processed timely.
SKILLS
Strong customer service skills
Properly process Snap and Health Care Applications
Willing to adapt to change and new skill
Computer skills, properly read and enter all documentation correctly
EXPERIENCE
Knowledge Services- DFR Laporte 10/2021-current
EA from 10/21-9/2022
Greet and listen to clients, scan Documents, answer phone, answer customer questions, assist clients with computers, transfer phone for telephone interviews, look up cases to see what client needs to turn in, process applications
ES-9/2022 current
Enter solicited documentation, make collateral calls, understand budgets and put proper information according to policy, be able to understand IEDSS and know how and when to pend for docs. Understand what documentation is needed, pay attention to details to ensure all information is complete and accurate. Understand all medical categories and understand what information is needed. Answer phone calls and ask questions that clients have.
Customer Service Cashier July 2020 - Current Citgo Michigan city, In
Answered customer questions regarding products and services, company policies, and pricing. Checked promotional flyers, signage, and other advertisements to verify sale prices and items. Addressed returns and exchanges and assisted customers with refunds or product replacements. Balanced register daily
Stocked and cleaned work area
Organized all daily paperwork
Checked in all vendors and paid out all monies owed.
Home Health Aide September 2016 - November 2019 Help at home Valparaiso, Indiana
Group Home Manager September 2007 - December 2014 Opportunity enterprises Valparaiso, In
Achieved sound fiscal management objectives, consistently operating home according to budget guidelines. Balanced competing priorities while maximizing standards of care and resident satisfaction. Improved care by identifying and resolving individual and group care deficiencies.
Worked hands-on with patients, handling personal, medical, and housekeeping needs. Managed administrative and operational requirements with attention to budgetary, recordkeeping, and facilities maintenance needs.
Pursued every opportunity to improve group home operations, care standards, and safety. Oversaw team of [Number] staff supporting [Number] residents with conditions such as [Type] and [Type]. Delivered exceptional program support by recruiting, training and overseeing exceptional staff team. Helped staff and managers interpret program-related local, state and federal regulations. Established and oversaw administrative procedures to meet objectives set by boards of directors and senior management.
Managed budgets successfully, keeping expenses within target levels and avoiding overages.
Prepared and maintained records and reports such as budgets, personnel records, and training manuals. Boosted team performance through close monitoring and mentoring.
EDUCATION
Medical administrative assistant November 2006 Everest college, Merrillville, In
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