Real Estate Customer Support
Resume:
Svetlana Konovich
****************@*****.***
*******@*****.***
San Francisco, CA 94134
Summary
Strong communication and analytical skills. Idea-driven. Fast learner. Writing and editing in four languages (English, Russian, Hebrew, Ukrainian).
Dynamic, energetic. Proven conflict resolution and interpersonal skills. Multicultural experience.
Problem-solver with independent judgement, and discretion, ability to effectively prioritize, strong attention to detail, organized, meeting deadlines, requires minimum supervision.
Results-oriented self-starter with a sense of team spirit, a "can-do" attitude, and a knack for multi-tasking.
Technical skills:
Windows OS; HTML, Java, SQL, Oracle Database, Dentrix G4-G6, Yardi, QuickBooks, Paycom, MS Office Suite, PowerPoint Certification, Excel Certification, Adobe, Adobe Acrobat 9 Pro, Box, Shopify, Salesforce, Kyozou Webstore inventory & e-commerce, Calix Point Mortgage Loan Origination, CS-10, FC-8, Outlook, Igea, ARIVE.
Education:
MA in Linguistics & Philology, Odessa National “I.I. Mechnikov” University (Ukraine)
Roman & Germanic Languages and Literature, ESL, Translation, Interpreting.
Teacher Certification program, Ministry of Education (Israel)
HTML, C++, JAVA, SQL, business classes
Foothill College (Los Altos, CA)
Professional Experience:
Federal Reserve Bank (Minneapolis, c/o Agile1)(Full-time) Jan 2022 - Feb 2023
PPP Loan Review Coordinator, Financial Analyst I
Repayment records and oversight, timely processing of payments, creating reports and accounts review.
Federal Reserve Bank (San Francisco, CA, c/o Stefanini) Dec 2020 - Jan 2022
IT On-boarding Coordinator, Financial Analyst I
Collect & upload documentation, set up accounts, follow-up and coordinate with lenders & borrowers, supervise distribution.
Sourcepoint Mortgage Inc (San Francisco, CA)(Full-time) Aug 2020 - Nov 2020
Loan Coordinator
Identify & reach out to potential refinance clients. Collect initial data, assign the processing team, collect documentation, follow up & oversight of the timely processing of residential loans.
RSF Social Finance (San Francisco, CA) Apr 2020 - Jul 2020
Project Coordinator l
Identify eligible businesses based on the social group guidelines, reach out to present the RSF applicable programs, process applications, on-boarding, follow-up, coordination with the management.
Mount Diablo Lending (Walnut Creek, CA)(Full-time) Oct 2019 – Mar 2020
Loan Processor
Pipeline management. Conventional, jumbo, FHA, VA loans.
Open escrow, order title, property profiles, pull credit reports, order appraisal, pay off, loss payee update.
Gather documentation and prepare loan submission packages for the underwriting, closing disclosures.
Communicate with borrowers, county clerks, processors, LO and other staff regarding loan status and missing data.
Translate Lender conditions into the concise simplified form to request conditions from borrowers, prepare LOE, satisfy conditions, upload to lender pipeline.
Astra Healthcare (Oakland, CA) Jan 2019 – Oct 2019
Office Administrator, In-Take Coordinator
Patients admission, re-instating, discharge, collect & enter data, request & process authorizations, process Doctors’ orders, schedule clinicians, communicate with hospitals and rehabs on DC summaries, upload F2F, EMR, form 485, PAD, Re-certification, NOMNC, tracking, QA.
Bank of the West (San Ramon, CA) (Full-time) Jan 2018 – Nov 2018
Annual Reviews Coordinator, Team Lead
Processing commercial loans.
BCS Compliance, New Deals & Annual Review Applications, Questionnaires & Customized Letters, Upload Financial Documentation, Renewal Associates Updates, Corp Search, Credit Pulling, Property Profiles, Site Inspections, merging and transferring accounts from FC-8 to CS-10.
CA State Mortgage Corp (San Francisco, CA) Jan 2017 – Dec 2017
Loan Processor
Calix Point Software Mortgage Loan Origination data-entry, export a Point file to a Fannie Mae 3.2 DO/DU format, request Escrow documents, pull credit reports, prepare disclosures, combine disclosures for DocuSign, organize files, submit scanned 1003 1008 Fees Worksheet and complete packages to Lender websites (Pipeline) for approval, process documents from lenders, prepare title company closing documents, respond to inquiries from borrowers and lenders, resolve discrepancies, prepare and follow up with Borrowers on LOE, upload documents to Lender websites to satisfy prior to and on closing conditions (Stonegate, Stearns, Flagstar, etc…), process multiple loans in a fast-paced office environment.
Goodwill E-Commerce, S. San Francisco, CA (Full time) Jun 2016 – Dec 2016
Customer Support Representative
Answer customer calls and emails, resolve customer complaints, respond to customer questions, requests, and concerns in a timely, respectful, and competent manner.
Kyozou database search for missing and mis-shipped orders, eBay database customer profile and items research, processing returns.
Grove Apartments, Marysville, CA Apr 2014 - Present
Landlord, Property manager
present Advertising, marketing, screening and interviewing prospective tenants, process rental applications, verify employment and references, credit reports, background checks, prepare Leases, collect rent, resolve tenants’ complaints, maintenance, schedule repairs, supervise contractor work, place orders, perform accounting duties.
Art-n-Fun Paint Your Own Pottery Studio, Los Altos, CA (Full time) Nov 2005 – Oct 2012
Owner, Manager
Organizing and managing multiple projects in a fast-paced environment: update store floor and windows display design, seasonal decor solutions, business development strategy, PR, partner and event marketing, advertising, suggestive selling, hosting b-day parties, organizations and family events, design workshops, art classes, camps; hiring, training and scheduling shifts, placing orders, inventory receiving and administration;
Accounting duties:
using Quick Books for invoicing clients, bookkeeping, payroll, sales tax filing, data entry, reconciliation, bank deposits, Excel reports, Pivot tables. Gained 80% increase of scheduled events, 50% increase of signing up for workshops, 85% increase of school vacation camps.
Santa Clara and Cupertino School Districts (Full time) 2002 – 2005
Substitute teacher
Teaching multiple subjects in elementary, middle and high schools in 2 school districts. Support children by providing clear explanations and meaningful guidance, maintain discipline, and follow the instructions of the lesson plan to ensure uninterrupted educational process.
Palo Alto Dental Care, Palo Alto, CA(Full time) 2000 - 2002
Front Desk/Receptionist
Provide front office administrative assistance: greeting patients, answering inbound calls, calling patients to schedule appointments, calling insurance to verify eligibility, coverage, and exclusions, requesting pre-authorization, billing, copying, faxing, printing and mailing checks, reviewing and organizing incoming mail and correspondence, data entry, coordinating office suppliers’ and vendors’ services, logistics. Ensured higher number of patients by 30%, treatment visits turn over by 70%, revenue increase by 40% by monitoring the due dates for cleanings and exams and following up on the scheduled procedures. Decreased the waiting time for insurance authorizations by proactively investigating the complicated requirements for allowed procedures and timely providing corresponding documentation.
Kiriat Galim Middle & High School, (Haifa, Israel), Teacher of English 1990- 1999
Languages: Fluent in English, Russian, Ukrainian, Hebrew.
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