Customer Service Part-Time
Resume:
Charlotte Bass
Oceanside, Ca 92054
**** - */** ****** ** San Diego, Ca
Parks and Recreation Department, San Diego County
The Seasonal Park Attendant Classification is an hourly, temporary position which may be located at any of our facilities throughout the County. Seasonal Park Attendants assist department staff with providing information and services to the public and support staff with basic duties; and may be full or part-time.
2021-24 Rite Aid
Oceanside Ca
Cashier
Finalize transactions on the cash register and provide customer service. Responsibilities include scanning items, processing payments, applying coupons, providing change, and issuing receipts. Customer service duties include providing product knowledge, answering customer inquiries, and handling customer complaints. Knowledgeable in processing passport photos and Western Union transactions.
2014 - 20 Enterprise Holdings
Oceanside, California
The Lead Lot Attendant will be responsible
for checking in new car stock, lot
organization, paperwork and driving for the
Vehicle Acquisition department.
Supervising Driver associates and helping
customers locate rental cars. Driving
returned cars to get cleaned. Driving clean
cars to the correct branch (National,
Alamo, or Enterprise) to get rented out by
customers. Cleaning cars to be rented out
by customers.
Responsibilities
* Check in vehicles (daily)
* Lot organization- in a safe and efficient manner
* Maintain and organize key security
* Notify Manager of potential unsafe equipment, conditions and vehicle problems
* Maintain a regular and reliable level of attendance
* Perform miscellaneous job-related duties as assigned
* Maintain and update vehicle location in Gp24 moves as needed
* Complete weekly inventory lot reconciliation
2006 -11 Diamonds & Pearls Hair Salon
Oceanside, California
Owner and Stylist.
1999 – 06 Child Development Associates, Inc.
Oceanside, California
Manage, monitors and ensures the accuracy and completion of the enrollment of children and families, as well as the continuous maintenance of a family’s need and eligibility for the Alternative Payment Program based on eligibility criteria set by the California Department of Education Child Care Division funding contracts and CDA policies and procedures.
Verify the accuracy and completion of parent eligibility files; Conduct quarterly quality review audits of parent eligibility files to ensure accuracy, and conditions, are in accordance with CDA policies and procedures.
Provide supervision for a staff of five; interpret and adapt Agency policies and procedures to the needs of the Alternative Payment Program.
Update and distribute to staff the program philosophy, procedural information and other materials for the continual development of the staff.
Ensure the respect for the backgrounds and needs of all children, families, and staff are considered in the program’s day-to-day operation.
Participate in on-site and off-site learning opportunities such as workshops, conferences, staff meetings and training’s. Coordinate and arrange for special meetings, when required.
Work as a mediator to solve parent and provider disputes; recommend appropriate resolutions.
Charlotte Bass
Page Two
1996 – 99 Fleet Hospital Operations and Training Command (FHOTC)
Camp Pendleton, California
Managed the daily operation of the Resources Management and Administration Department – base on technical knowledge, expertise, and experience the sole source of knowledge on matters affecting pay, travel, advancement, education, career, transfer and other personnel services.
Coordinate and maintain the receipt and transfer of staff personnel files.
Developed an effective check-in and pay procedure for 1200 personnel reporting for training.
Work with groups to build consensus on important and upcoming events affecting travel, pay and other personnel services. Efficiently disseminates information throughout the command.
Implemented an extensive tracking and verification system to ensure all correspondence and reports are transmitted in a timely manner.
Sorts, and distributes incoming and outgoing correspondence to all departments.
Directly supervise three staff personnel.
1994 – 96 Naval Postgraduate School Personnel Support Detachment (PSD)
Monterey, California
Primary responsibility – Reenlistment/Separation of over 200 personnel (mostly senior members) in a flawless manner. This included speaking before large groups of 100 or more people. Timely submission of required documents ensuring a smooth transition from military to civilian life. Responsible for approximately 2000 pay accounts and service records.
Developed and maintain a comprehensive guide for reenlistments and separations, thereby increasing efficiency and training aspects of a demanding job.
Improvised a highly cohesive filing system on disk providing a quick reference locator for separated personnel, reducing the time spent in locating files.
Created separation application form from the computer instruction manual to ensure timely input of requests once the program came on line.
Revised all separation forms to conform to current directives and instructions.
Open lines of communication with the Naval Reserve Center due to managing all aspects of Reserve personnel administration for over 175 members.
Based on adaptability, assigned to supervise four sections; Leave/Identification Cards/Educational Service Office/Pay Accounts.
Supervise two civilians and two military personnel.
Charlotte Bass
Page Three
1991 – 94 Mobile Inshore Undersea Warfare Unit Two Zero Three (MIUWU-203)
Brooklyn, New York
Personnel Department Supervisor
Responsible for 50 personnel records.
Established tickler system to ensure the timely submission of required documents.
Corrected discrepancies in service records that had accumulated over the years - a first for the command.
Designed and reorganized the administration office to enrich management of the area and enhance workstation effectiveness.
Praised by the Administrative Officer for her forethought in the preparation and tracking of administrative paperwork (Travel claims, pay vouchers, etc) prior to members arriving at a remote site, to include members not assigned to the command.
Assistant Security Manager
Completed a full audit and took required action to have the entire command up to date on required security clearance.
Medical Department Liaison
Coordinate physicals and other medical priorities in the absence of a medical personnel.
Educational Service Officer
Maintained a 0% error rate in processing educational benefits for qualified members, reflecting attention to detail.
1988 – 90 Naval Station Brig San Diego
San Diego, California
Responsible for detention and supervision of a prisoner population averaging over 200 inmates.
1986 – 88 Naval Station Personnel Support Detachment (PSD)
San Diego, California
Receipt/Transfer and Records Maintenance Supervisor
Responsible for processing newly reported and transferring personnel for 68 customer commands. Prepared pay entitlements, verified and updated records.
Supervised personnel in filing, updating records and inputting computer data.
Verified and maintain the monthly personnel accounts using the Enlisted Distribution Verification Report.
Supervised six personnel.
1983 – 86 Naval Station Brig Pearl Harbor
Pearl Harbor, Hawaii
Primary responsibilities were with security, custody, and control of 95 to 100 confined personnel.
Charlotte Bass
Page Four
1979 – 83 Naval Station Mare Island Personnel Support Detachment (PSD)
Vallejo, California
Responsible for preparing an average of 500 various documents
a month.
Assigned to reenlistment, discharge, fleet reserve and separation section, processed required documents for approximately 200 personnel.
Training: United States Navy
Travel Information Training (SABRE) 2wks September 98
Computer Skills(Microsoft Programs,
Data Entry, Internet, Email, Microsnap, and Printmaster capabilities)
Leadership Development Program 1wk December 95
Total Quality Leadership 1wk October 94
Reserve Personnel Administration 2wks February 93
Leadership and Management Training 2wks May 87
Education: Jackson State University, Jackson, Mississippi
Business Administration
September 1976 – January 1979
Bassfield High School, Bassfield, Mississippi
Graduated, May 1976
Personal References: Provided upon request
Sent from my iPhone
Contact this candidate