Customer Relations Service
Resume:
PROFESSIONAL SUMMARY
Dynamic leader with a proven track record at Marriott International,
adept in staff management and customer relations. Skilled in team coaching, fostering a 20-person team to peak performance. Holds a Marketing BA, enhancing guest experience through strategic training and development.
EXPERIENCE
Onsite Supervisor
March 2021 - November 2023 Access Staffing (Nike), Memphis, TN
Housekeeping Manager
April 2019 - February 2021 Marriott International, Memphis Housekeeping Supervisor
June 2017 - March 2019 Hilton Corporation, Memphis
Assessed employee performance, identified areas of improvement, and provided feedback to ensure successful job execution.
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Conducted regular reviews of staff scheduling to ensure proper coverage of shifts while minimizing overtime costs.
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Coordinated hiring processes including conducting interviews, evaluating candidates' qualifications, making offers.
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Served as a liaison between management and employees, addressing grievances promptly and fairly.
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Resolved conflicts between team members in a professional manner while maintaining a positive working environment.
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Was in charge of scheduling, training, and performance monitoring for 15 employees
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Oversaw team productivity and workflow to ensure that quality standards were met
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Collaborated with the front desk to respond to all guest requests as quickly as possible
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Trained and mentored all new employees to ensure the highest possible level of service and performance
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• Ordered supplies for housekeeping and guest toiletries Schedules, shift reports, and other business paperwork were all completed by me.
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• Led a team of 20 employees in a busy hotel with 200 rooms CONTACT
****************@*****.***
Conyers, Georgia 30013
SKILLS
• Customer relations
• Team leadership and coaching
• Staff management
• Training and development
• Excellent customer service skills
• Customer service
• Marketing - Bachelor of Arts
ANTHONY TAYLOR
Account Manager
May 2012 - April 2017 Family First Logistics, Memphis Shipping and Receiving Supervisor
July 2008 - May 2012 McKesson, Memphis, TN
Academic Advisor
August 2003 - May 2008 Coahoma Community College,
Clarksdale
• Trained
Was in charge of overseeing daily operations, which included employee performance, preventative maintenance, and safety
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Assigned housekeeping staff to specific shifts and room blocks based on their abilities and daily requirements.
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Negotiated product and freight prices in order to reduce overall costs
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Improved account management by predicting potential competitive threats and outlining proactive solutions
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• Keep up with financial markets and the factors that affect them
• Coordinate with other departments as needed
• Was responsible for maintaining client relationships.
Provided training sessions for new employees on safety protocols and operational procedures related to shipping and receiving duties.
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Supervised staff members, providing guidance and direction when needed to ensure timely completion of tasks.
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Identified areas for improvement within the department through analyzing current procedures and implementing new strategies.
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Coordinated with warehouse personnel to move products from receiving area into appropriate storage locations.
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Coordinated movement of incoming and outgoing shipments for balanced inventory management.
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Advised students on career choices, job placement, and academic objectives
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Advised students on how to choose courses that would help them achieve their career goals
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Offered support and guidance to students who were having academic or personal difficulties
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Provided recurring academic advisement services to students in order to keep them on track with their education.
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EDUCATION
Completed coursework towards Bachelor of Arts
Jackson State University
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