Account Representative Patient

Gwen Windham

**** ****** **** ********, ** ***** 843-***-**** ***********@**.**.***

Summary

Resourceful, proactive functional customer service representative and leader with 18+ years of proven experience in patient accounts and billing, hospital records management, and administrative records control. Skilled at consensus building, forging positive relationships between patients and hospitals at every organizational level.

WORK EXPERIENCE

CHANGE HEALTHCARE 2021 - PRESENT

PATIENT ACCOUNT REPRESENTATIVE

Ensures that HIPAA of every patient and hospital member is safe and compliant.

KEY ACHEIVEMENTS:

Managed claims and claim denials for patients and insurance companies.

Maintain accurate account records for patient and insurance accounts.

Working ATB’s for account manager.

Research chain-of-custody on claims being processed and “lost” claims.

McLEOD CARDIOLOGY ASSOCIATES 2011 - 2021

PATIENT ACCOUNT REPRESENTATIVE

Developed high-level relationships with patients and hospital members and acted as a liaison for patient-hospital issues daily.

KEY ACHIEVEMENTS:

Proper filing on patient claims in a timely manner.

Effectively communicate with healthcare providers and patients responsibly.

Maintain and validate patient demographics for upper echelon management.

Managed patient incoming calls, hospital inquiries, and properly archiving medical records daily.

PATHOLOGY SERVICE ASSOCIATES 2002 - 2011

PATIENT ACCOUNT REPRESENTATIVE

Harnessed the safety of every team member through safe and effective processes to receive, ship, and handle the loading/unloading of raw materials in a timely manner.

KEY ACHEIVEMENTS:

Promoted effective communication between resident physicians, patients, and hospital members.

Effectively manage and maintain patient records to accelerate patient and hospital billing.

Generate methods to properly store, archive, and digitize recorded information.

Organize and maintain accurate record-keeping logs, organizational forms, and electronic forms of communication for safe keeping.

EDUCATION

Wilson high school – Florence, s. c. - High School Diploma – 1975

REFERENCES AVAILABLE UPON REQUEST

Christye Zatarian, Supervisor

Change Healthcare

Office: 843-***-****

Email: ********.********@****************.***

Josh Edwards, Operations Manager

Dutton Polymer Group

Office: 843-***-****

Email: ***********@*************.***

Quinn Smith, Supervisor

NanYa Plastics Corporation of America

Office: 843-***-****, Ext. 2183

Email: ******@****.*****.***

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