Security Officer Guard
Resume:
Linda Lockerman
Beltsville, MD *****
***********@*****.***
Seeking challenging position in health care services utilizing organizational, communicational and business analytical skills.
Work Experience
Site Supervisor
Allied Universal - Baltimore, MD
January 2019 to Present
Manages about 5 security guards at the Maryland Trade Center in Greenbelt, MD at the client site and another building! Responsible for maintaining visitor log, observe and report any issues in the building, watch CCTV cameras all day, front desk duty, assist visitors with directions in the building. Security Officer
Allied Universal Security Services, Systems and Solutions - Baltimore, MD January 2019 to November 2020
• unarmed Security Officer
• Followed Allied Universal standard duties and procedures
• Promptly responded to all security violations and emergency calls
• Monitored 100 plus visitors daily
• Security guard card
• Observe and report any issues
• Front desk duty and ID checks at front entrance
• Licensed professional security officer for 1 years Unarmed Security Guard
SAFEWATCH SECURITY - Greenbelt, MD
June 2019 to December 2019
I was unarmed security guard position at Maryland Trade Center 1 in Greenbelt, MD. I worked there for 6 months until our contract ended on 12/31/2019. Responsibilities included checking in visitors and patients, logging in names and floors of visitors and patients on the work smartphone, provided directions to patients and visitors,creating incident reports, observing and reporting as needed, monitoring cameras for building activity of visitors and contractors, worked with the building engineers, greeting patients and visitors in a professional manner, worked at security desk during the daytime 8-6 Monday-Friday off Wednesday and weekends.
Customer Service Representative
Kaiser Permanente - Fulton, MD
September 2011 to August 2018
• Received inbound calls from customers, providers, departments and facilities.
• Obtained knowledge on various customer service classes.
• Acquired intensive customer service training on specific healthcare and health care reform.
• Managed over 100 calls per day.
• Worked on Kana e-mails from 3-4 times a week from members.
• Worked various special projects for member services.
• Worked on WFH Newsletter as writer and submits articles for publications each month. Card Service Clerk 1
Chevy Chase Bank - Laurel, MD
February 2006 to December 2009
• Assisted in professing fraud affidavits, overdraft charge backs, and work distribution.
• Provided customer support by solving complex issues by delivering specialized phone etiquette.
• Produced high quality work and over consistently exceed required duties by generating exceptional work.
• Utilized strong verbal and written skills.
• Documented and assigned new Regulation E-work.
• Performed off-site duties such as shipping and receiving of storage boxes. Customer Correspondence Specialist
Chevy Chase Bank - Laurel, MD
August 2001 to February 2006
• Typed all correspondent requests for the call center, branches and other departments.
• Provided clerical support such as copying, faxing, filing, and storing documents.
• Assisted in answering a high volume of customer calls.
• Did research and investigating complaints and correspondence from customers. Customer Service Representative
Chevy Chase Bank - Laurel, MD
August 2000 to February 2006
• Received inbound calls from customers, branches, departments and businesses.
• Obtained product knowledge on various company products and service.
• Acquired intensive customer service training on specific banking issues.
• Managed receiving over 100 customer call per day. Education
Bachelor's degree in Criminal Justice
Colorado Technical University-Online - Colorado Springs, CO September 2021 to January 2023
Bachelor's degree in Journalism in Journalism
Bowie State University - Bowie, MD
September 1989 to May 1993
Skills
• Customer Care
• English
• Typing
• CCTV
• Security
• Surveillance
• Phone Etiquette
• Microsoft Outlook
• Writing Skills
• Analysis Skills
• Driving
• Supervising experience
Certifications and Licenses
Guard Card
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