Data Entry Customer Service

ANADYR PEREZ

***************@*****.*** Phone #484-***-****

My skills are:

— Fluent in Spanish (speaking/writing)

— Data Entry (40WPM)

— Supervisor

— Admin. Assistant

— Customer Service

— MS Excel, Word

Education

Access Training Services, INC Pennsauken, NJ

EPA/AHERA NJ Asbestos Certificate October 2017 – November 2017

NRI Return Lead Mar 2020 to Present

Oversee the training and cross-training of the returns with the employees.

Lead and delegate a variety of returns tasks while working within SLA and vendor compliance.

Collaborate with the Returns Supervisor by planning labor requirements based on forecasts and direction from the Client Service team.

Ensure all returns are processed in a timely manner and as per clients’ requirements.

Input returns info ration into the system spreadsheets.

Client communication via email and reporting.

Quality Control on returns and warranty claims.

Follow NRI safety rules, safety procedures, security protocol and standard operating procedures (SOP).

Kids Peace Schnecksville, PA

Mental Health Tech September 2018 – 2020

Working in a residential treatment facility with adolescents.

Providing care in a manner that promotes safety, comfort, therapeutic and secure environment.

Assisting clients with daily living activities.

Attending to patient behavioral problems and helping in crisis intervention.

Working with other staff members of a multi-disciplinary team in leading milieu activities.

Transporting clients to and from appointments.

Attending and participating in the development of clients’ treatment, group sessions, and staff meetings

RCD Group Bethlehem, PA

Supervisor November 2017- June 2018

Supervised a group of 21 employees.

Kept logbook up to date on a daily basis.

Recorded all attendance of employees for 100% accuracy.

Handled air sample testing and recorded information in daily report.

Made sure employees followed company safety rules for safety.

Macys Plaza las Américas December 2008-September 20017

Responding to inquiries about goods and services, assisting clients in selecting the best products for their needs, and recommending additional purchases or services

Keeping track of inventory, taking payments from customers for goods, filling out paperwork for new orders or refunds, helping customers with purchases, or helping customers with the list.

Assisting other retail divisions like accounting, human resources, or shipping and receiving.

Participating in training sessions allows you to learn about new products, market trends, and corporate policies and procedures.

Taking part in special occasions, such as presiding over a fashion show or serving as a guest host on a regional radio station.

Maintaining a tidy and clean retail environment by arranging the goods on the shelves, displays, and racks.

Replenishing the shelves with new products and eliminating outdated or out-of-season items.

Liz Claiborne Breinigsville, PA

Forklift Driver/Union Representative January 2000 – August 2008

Ensured specific orders were processed correctly for proper shipping with 96% accuracy.

Loaded and unloaded trucks.

Union representative when needed to assist with union employees.

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