Los Angeles Customer Service
Resume:
Resume
Priscilla Duran
*****@*****.***
Overview and Skills
I have more than 28 years of experience in the field of Public Service Contact, along with my internship experience as a Chemical Dependency Counselor for 1 year in both outpatient and residential.
Screening
Case Management
Assessment
Intake
Facilitate groups: Relapse prevention, early recovery, domestic violence, Parenting, anger management, life skills.
Individual Counseling
Documentation/Record Keeping
Responding to emails
Treatment Plans
Assisting clients in reaching their goals
Utilizing the 12 core functions
Cashier
Receptionist
Employment
Intouch CX Call center
Customer Service/Technical Support/ Member Support Associate
01/26/2024 - Present
Walmart stores
Cashier front end customer service
05/04/2023-09/27/2023
Weingart Center, Los Angeles CA
Intern/Volunteer Chemical Dependency Counselor/Case Manager/Residential 09/19/2012 - 3/13/12
Clinica Romero, Los Angeles, CA
Intern/Chemical Dependency Counselor 09/20/2012 - 12/11/2012
Los Angeles County Department of Public Social Services, Los Angeles CA
Eligibility Supervisor 01/19/2001 - 07/18/2020 (retired)
Los Angeles County Department of Public Social Services
Eligibility Worker II 12/06/1991 - 01/18/2001
Los Angeles County Department of Public Social Services
Eligibility Worker I 12/06/1990 - 12/06/1991
Education
East Los Angeles College, Monterey Park, CA
7/2008-Present-Major- Psychology
Recovery Specialist Certificate - 12/18/2011
Customer Service/Computer Applications in Office Technologies Certificate - 12/18/2011
Chemical Dependency Counselor Certificate - 12/2012
Note:
References, additional experience and Supporting Documentation Furnished Upon Request
Contact this candidate