Customer Service Front Desk
Resume:
Lazaya Hernandez
***.****@******.***
Customer Service
An adaptable and results-driven professional with a strong background in management, customer service, and early childhood education. As an Assistant Manager, I adeptly guided teams, optimized daily operations, and propelled sales growth, all while nurturing a positive work environment and ensuring adherence to safety standards. As a receptionist at a hotel, I delivered exceptional guest services, supported the Assistant Sales Director in elevating group bookings by 10%, and augmented overall guest satisfaction. Furthermore, as a Daycare Assistant Teacher, I contributed to child development, reduced behavioral incidents, and improved parent satisfaction. Proficient in communication, problem-solving, and fostering secure and engaging environments across diverse sectors.
Work Experience
Front Desk Receptionist
Hyatt Hotels-Waco, TX
January 2024 to April 2024
• Provided exceptional customer service by warmly welcoming guests, handling check-ins and check- outs, and managing reservations. Contributed to a 15% increase in guest satisfaction ratings.
• Managed front desk operations, including answering phones, processing payments, and addressing guest inquiries. Maintained accurate records and handled daily reports with a high degree of accuracy.
• Assisted the Sales Director in coordinating sales activities, including preparing sales materials, managing client communications, and helping to organize promotional events. Contributed to a 10% increase in group bookings and event sales. Ability in fundamental computer applications and typing, encompassing email correspondence and data input.
• Quickly and effectively resolved guest complaints and issues, improving guest retention and repeat business. Exceptional communication and interpersonal skills.
• Collaborated with housekeeping and maintenance teams to ensure guest rooms and public areas were clean and well-maintained. Communicated effectively with all departments to ensure seamless service delivery.
• Promoted hotel amenities and services to guests, successfully upselling room upgrades and packages, contributing to a 10% increase in revenue.
Assistant Manager
7-11-Waco, TX
June 2023 to January 2024
• Successfully managed and trained a team of ten employees, cultivating a collaborative and high- performing work environment. Designed and implemented training programs that led to a 20% increase in staff efficiency.
• Oversaw daily operations with a focus on inventory management, cash handling, and customer service, ensuring best performance. I developed and implemented strategic, operational plans that led to an increased in store productivity.
• Spearheaded initiatives to improve customer satisfaction by promptly and effectively resolving issues, leading to an increase in customer retention.
• Played a key role in setting and achieving sales targets, driving a 15% increase in overall sales. Implemented promotional strategies that contributed to a 30% rise in profitability.
• Maintained strict adherence to company policies and safety regulations by conducting regular audits and training sessions, ensuring a safe and compliant work environment.
• Attentive to detail and adept at delivering error-free work. Childcare Educator
Central Faith Child Development Center
December 2022 to April 2023
• Provided attentive care and supervision to children aged two to three, ensuring a safe, nurturing, and stimulating environment. Helped in managing daily routines, including meals, naps, and playtime.
• Supported lead teachers in implementing age-appropriate lesson plans that encouraged cognitive, emotional, and social development. Engaged children in activities that fostered creativity, language skills, and physical coordination, leading to a 20% improvement in early learning milestones.
• Assisted in supporting a positive classroom atmosphere by guiding proper behavior and resolving conflicts among children. Used positive reinforcement techniques that resulted in a 25% reduction in behavioral incidents.
• Communicated daily with parents and guardians, providing updates on their child’s progress, activities, and any concerns. Worked collaboratively with families, contributing to a 30% increase in overall parent satisfaction.
• Helped maintain a clean, organized, and welcoming classroom environment. Assisted in setting up and breaking down activities, ensuring that materials were accessible and safe for children.
• Ensured all health and safety guidelines, including proper sanitation practices and emergency preparedness. Assisted in monitoring children’s health Skills
Customer service, Problem Solving, Time Management, Team collaboration, Attention to detail, Organization, Communication, Child development, Active listening, Data Analysis Education
Diploma
Robinson High-school - Robinson, TX
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