Customer Service Financial Services
Resume:
CONTACT
EDUCATION
Missouri State University
Missouri State University
Spanish immersion Study Abroad
Program in Spain
Hospitality internship at a 5-star hotel
in Spain
Masters of Business
Administration
Bachelor of Science
University of Granada
Spain
2021
2017 - 2020
2018
SKILLS
WORK EXPERIENCE
LEADERSHIP/VOLUNTEEER EXPERIENCE
ARIANNY
PUJOLS
2023 - Present
FINANCIAL PROFESSIONAL
CAPSTONE FINANCIAL
**********@*****.***
Atlanta GA
Built strong client relationships through clear communication and tailored financial solutions, contributing to overall client satisfaction and retention.
Collaborated with cross-functional teams to streamline processes and improve financial operations.
Conducted risk assessments and implemented controls to safeguard company assets and ensure compliance.
2021 - 2024
CREDIT ANALYST
TOYOTA FINANCIAL SERVICES
Analyzed financial data to assess creditworthiness, ensuring informed decision-making.
Provided exceptional customer service by promptly answering dealer personnel calls with a positive attitude.
Built and maintained strong relationships through clear communication and a customer-focused approach.
Excelled in problem-solving by empathizing with dealer concerns, quickly understanding their needs, and providing effective solutions. 2019 - 2022
INTERNATIONAL STUDY ABROAD PROGRAMS TEACHING ASSISTANT MISSOURI STATE UNVIERSITY
Promoted study abroad opportunities through workshops, presentations, and one-on-one advising sessions.
Assisted students in navigating the study abroad process, providing guidance on program selection, application procedures, travel logistics, and cultural preparation.
Supported professors in China by providing academic assistance to students.
2024 - Present
FOUNDER OF SIGMA LAMBDA GAMMA NATIONAL SORORITY INC. MISSOURI STATE UNIVERSITY
Brought together exceptional women to establish the inaugural first multicultural sorority on campus, it was a three-year project. Customer Service
Public Speaking
Problem Solving
Spanish
Bilingual
Teamwork
Communication
Active Listening
Leadership
Management
Financial Professional
Certificate in International
Business
Hispanic Development Fund
Scholar
Administrative management
Modern language (Spanish)
FOUNDER OF HISPANIC ORGANIZATION “TODOS”
TOYOTA FINANICAL SERVICES
Formed a group within the company to establish a Latin organization focused on promoting education and cultural awareness. 2023 - 2024
Empowering my community with financial literacy.
HISPANIC YOUNG PROFESSIONALS AND ENTREPRENEURS (HYPE) CHAIR OF MEMBER RELATIONS
Lead membership initiatives and oversee a dedicated team to ensure all members feel welcomed and valued.
2017 - 2021
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