Customer Service, clerical, organizational

Name: Annika Ray

Address: **** * **** ** *****, OK 74132

Primary Phone: 918-***-****

Email Address: *************@*****.***

Discipline Restorative Responsibility Analytical Developer

Education

Jenks High School – Completed in 2020.

High school diploma

Tulsa Community College

2 semesters for Business Management.

Specific Courses Taken:

1.) Accounting 1 & 2

2.) Computer Applications 1 & 2

3.) Business Technology

Experience

Retail Sales Associate at Cracker Barrel.

Greet guests, assist guests, Cash guests out(working a register), and re-stock and replenish products/shelves.

June 2018 to August 2019

Child Care

Provided childcare for several families after school, weekends, and during school vacations. I have a CPR/BLS certification.

2014 to 2020

Assistant Manager at Quiktrip

Maintain a clean, safe, and friendly work environment for customers while managing a store team and completing tasks in a timely manner. Audit and manage money every shift. While working in the stores I grew to love and embrace the QT values. I learned through time management how to prioritize tasks and reprioritize if something came up. Managing and helping others grow and succeed was a priority for me. Managing projects can be challenging but with the right skills and attitude it can be done effectively. In this position I learned how to better communicate with a variety of people, such as employees, customers, management, and vendors. Following up with vendors and store employees to assure that inventory and tasks were being done correctly and efficiently was a high priority in this position. My multi-tasking skills grew in this position as I had to provide excellent customer service to the customers and manage a store team.

August 2019-2021

General Liability Claims Administrator- QuikTrip

In the Legal Department, I collect and review investigative documents and organize/upload them to the assigned team member. I utilize programs such as Microsoft Excel, JD E1 and others to pay bills, bill and collect from third parties for damages and create and run reports monthly and weekly. I manage the intake and resolution of all incoming calls, emails, and mail correspondence. I review and process responses to subpoenas, attorney/insurance requests, and police reports in a timely manner. I have become even more efficient in OneNote as well as other Microsoft Office Applications as this is something I use on an everyday basis.

April 2021- Present

Computer Skills

Proficient with Internet, Google Suites, Microsoft Office, Social Media, Etc. In High school, I completed the following courses, Accounting 1 and 2, Business Technology, Multimedia Technology and Computer Applications 1 and 2.

Interests

I love helping people of all ages, and engaging with them. I'm very social but can get my work done in an organized and proficient manner.

Extracurriculars

I was involved in the Theater department at my school, from a young age. I support all Jenks High School events and many other events around my community. I am a supporter in Folds Of Honor and attend parades throughout the year. I currently volunteer at Rosa Parks elementary school as a math mentor with Tulsa regional Stem Alliance! Community events are fun and I love to volunteer and participate when I can!

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