Behavioral health tech, medical assistant, counselor, call center age
Resume:
Estella Cunningham
Bear, DE *****
******************@*****.***
Work Experience
Call Center Agent/Medical Scheduler
BlindSight Delaware Enterprises, Inc.-Wilmington, DE March 2023 to May 2024
• Answered calls promptly politely and professionally
• Obtained and entered, accurate demographic information into health system application
• Adhered to the HIPAA privacy act as it related to the confidentiality of information Behavioral Health Technician
Recovery International-Newark, DE
January 2023 to March 2023
• Met with clients’ regularly to provide empathetic support and group therapy and counseling sessions
• Collaborated with clients’ in developing a personalized recovery plan, coping strategies, and techniques
• Provided guidance, empathy, guidance and support during clients’ substance use recovery journey.
• Transported clients’ to and from 12-Step meetings Counselor II
Psychotherapeutic Services Incorporated-Dover, DE
September 2022 to December 2022
· Conducted individual and group therapy sessions daily.
· Prepared treatment plans that focused on client’s goals.
· Collaborated with all care team members effectively while assisting clients in recovery Paraprofessional Educator
The Stepping Stones Group-Newark, DE
January 2022 to April 2022
· Assisted special education teacher with special needs children within a classroom setting.
· Escorted children to all scheduled activities during school hours. Behavioral Health Technician
Aquila of Delaware Bear-DE
September 2019 to November 2021
· Engage with clients to ensure overall safety and well-being by seeing behavior and body language.
· Aid nursing staff with new client intake such as vital signs and recording results in client’s chart. Transitional Housing Manager
Psychotherapeutic Services Incorporated-Dover, DE
April 2016 to September 2019
• Administered random urine drug screens and document results accordingly.
• Helped clients’ through program orientation and acclimated clients’ about facility’s operational policies, practices and procedures
• Organized daily activities and psychoeducational therapy groups sessions regularly Medical Assistant
Christiana Care Health System-Newark, DE
November 2005 to April 2016
· Submitted authorizations, referrals, and pre-certifications with patients’ health insurance providers.
· Administered adult and childhood vaccinations.
Education
Associate's Degree in Applied Science in Human Services Delaware Technical Community College-Terry - Dover, DE Present
Associates Degree in Applied Sciences in Substance Abuse Counseling Delaware Technical Community College - Dover, DE
January 2015 to May 2019
Skills
• Addiction Counseling
• Behavioral Health
• Autism Experience
• Individual / Group Counseling
• Medication Administration
• Group Therapy
• Crisis Intervention
• Motivational Interviewing
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