Quality Assurance Customer Service

William Glen Edwards

Address: **** ********** *** ****** **, 73072, Email: ************@*****.***, Cell: 808-***-****

Professional Summary

Retired Navy Veteran, experienced, People first, Accountable, Professional Leader, with Secret Clearance and 20 years of experience in management of occupational safety, repairs, maintenance, installation, Supply support, Logistics, and controlling of systems. Diverse in training and skilled in motivating teams to perform at their highest level, seeks a position managing and supervising teams in direct day-to-day work activities to accomplish organizational goals. I am reliable, hardworking, a dynamic thinker and always willing to learn something new.

Skills

Microsoft Office

Time management

Superior skills in instruction

Complex problem solving

Safety Conscious

Occupational health and safety

Attention to detail

Troubleshooting

Teamwork oriented

System evaluation, and monitoring

Outstanding communication

Leadership of personnel

Education Summary

Keiser University

Associate of Science Golf course operation, grounds management and maintenance, and Club house Business.

American Military University

Bachelor of Science Emergency and Disaster Management. Current Student.

Quality Assurance Supervisor

Completed training as Quality Assurance Supervisor, is responsible for ensuring timely and effective implementation of all company's policies, procedures, and activities involved in assuring the quality of manufactured products.

Command Equal Opportunity Manager

Assists Commanders in all Equal Opportunity/Sexual Harassment (EO/SH) matters to include Function as the single point of contact when practicable for EO issues, to include discrimination, harassment, and SH, at the command.

Maintenance Management Course

Completed training in management and operations of the 3-M (Maintenance and Material Management) program including planned maintenance systems and maintenance data systems, organizational maintenance management systems, preparation of maintenance documents, schedules, and reports; and instruction in managing interfaces between supply and maintenance data systems, inspections, and assessments, performing process operations and managing reports and coordinating 3-M training.

Professional Experience

Love’s Travel Stop October 2023- Present

Operations Manager (Store 712) Manage a team of 57 members in retail and dual restaurant operation. Maintaining a 24-hour operation, ensuring they promote sales growth through merchandise execution, ensuring the team is well trained and delivering top notch customer service.

Roto Rooter July 2023- October 2023

Service Manager, primarily responsible for overseeing and managing field operations to increase business growth and improve service excellence. Oversaw scheduling, coordination of dispatching and monitoring the quality of work and general customer service and support.

US Navy, Command Mine Division February 21- June 23

Supply Department Leading Chief Petty Officer (Department Manager) lead 7 Sailoring in the ordering, stores, repair parts and other equipment and goods. Maintained 117-line-item inventory database worth $60K and prepared reports and correspondence. Operated R-Supply (Relational Supply Database) computer systems that provide logistic support information. Servicing 2 staff commands, and 4 Littoral Combat Ships totaling 590 Sailors.

US Navy, USS Stethem March 20- February 21

Material and Maintenance Management Coordinator (Maintenance Program Manager) 3-M System Coordinator for a $1.8 Billion-dollar Naval asset, responsible for the coordination of all facets of maintenance and material management (3-M) for 42 work centers and 250 Maintenance Personnel. Ensures trouble call contain the correct corrective or repair part before sending to supply for ordering.

US Navy, Training Support Center, Great Lakes IL. March 2017-February 2020

Leading Chief Petty Officer (Division Manager) Navy Military Training Instructor, directs teaching/learning activities in school, training centers and selected reserve units; and evaluates instructional material and counsel students on academic learning problems for 10,000 apprentice level Sailors annually.

US Navy, USS Cape St George April 2015-February 2017

Leading Chief Petty Officer (Division Manager) of Welding and Piping workshop in installing, maintaining, and repairing valves, plumbing fixtures, piping, and marine sanitation systems. Lead 3 Personnel in the planning and performance of fabrication, installation, maintenance, repair, and inspection of shipboard structures, plumbing, sewage, and piping systems; organize and supervise personnel in maintenance and repairs. Enforced safety and security procedures; prepare records and reports; train, develop, and supervise personnel; conduct administrative processes and procedures; and conduct strategic planning and carry out project management initiatives.

US Navy, MCM Crew Leader/ USS Gladiator August 2012- March 2015

Engineering Department Leading Petty Officer (Departmental Personnel Manager) Lead 25 Engineering personnel in the day-to-day operation, monitoring and maintenance of all engineering equipment, including all Damage control and firefighting equipment. Lead Repair division in the training of all faucets of Damage Control, Firefighting and Chemical, Biological, Radiological and Nuclear attacks

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