Customer Service Human Resources

TEKEISHA SHARP

***** ***** ******** ****, *******, TX 77044 832-***-**** *************@*****.*** A leader with ten years of experience identifying business needs and delivering long-term solutions, such as administrative assistance, document control, human resources, recruiting, and management. Highly skilled in understanding process pain points to provide innovative ideas for driving business expansion, enhancing customer experience, and improving success rates. Proven track record of building trust with management and coworkers to promote satisfaction, resolve concerns, and maintain long-term loyalty. Knowledgeable in providing exceptional customer service, with a solid ability to remember product and service information to resolve issues effectively.

Customer Service

Customer Analysis

CRM software

Google Suite

Collaboration

Conflict Resolution

Client Support

Public Relations

Excellent communication and interpersonal skills

Leadership

Compliance Document Review

Computer Networking

Data entry

Operations support

Planning and coordination

Delinquent account monitoring

Master of Science: Cybersecurity, Expected in 08/2026 Grand Canyon University - Phoenix, AZ

Bachelor of Arts: Business And Managerial Economics, 06/2023 Southern New Hampshire University - Hooksett, NH

Associate of Applied Science: Medical Assistant, 12/2019 Southeastern Institute - Columbia - Columbia, SC

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

High School Diploma: 06/2009

Fairfield Central High School - Winnsboro, SC

Quality Assurance Lead, 09/2023 - Current

Boccard Pipe Fabricators – Houston, TX

Enhanced product quality by implementing rigorous testing procedures and standards. Reduced manufacturing defects by overseeing thorough inspection processes and timely corrective actions. Improved overall production efficiency with meticulous process audits and continuous improvement initiatives.

Ensured regulatory compliance, conducting comprehensive reviews of internal policies and procedures. Managed a team of quality control specialists, ensuring adherence to company standards and industry best practices.

Account Services Coordinator (Remotely), 07/2022 - 07/2023 Randstad/ Aflac – Columbia, SC

I've helped clients resolve payment issues by verifying their payment information and ensuring that all necessary details are provided. Managed financial tasks with CRM, Paylogix, Wynsure, and ECM software. Used the Aflac Case360 Workplace software to terminate, cancel, or reinstate my client's insurance policies.

Communicated effectively with the Client Manager through email regarding billing accounts.

Managed the project efficiently and within budget to address executive leaders' complex challenges. The project was implemented promptly. Balance our accounts regularly while keeping in touch with one another and maintaining professional relationships.

I ensured projects adhered to frameworks and all documentation was maintained appropriately for each project for initiation and closing. Document Control Manager, 09/2017 - 06/2022

Dominion Energy – Jenkinsville

I have maintained and modified Adobe Acrobat, SharePoint, Excel, Access, and AutoCAD tools to support business operations and process creation.

Collaborated with individuals across departments and management levels to develop and agree on procedural documentation.

WORK HISTORY

Bills of materials, ECOs, and ECRs were created, routed, and inputted into SAP. Monitored system integrity, vendors, workflows, and SLAs to ensure compliance and optimize performance. Also generated control reports.

I uploaded the company's policies and procedures to EDWS to obtain approval and extract training data. Document Control Specialist (Lead), 06/2010 - 07/2017 V.C Summers Units 2&3 – Jenkinsville, SC

Streamlined document control processes by implementing efficient organization and filing systems. Enhanced data accuracy by performing regular audits on documentation and records. Supported successful audits through meticulous maintenance of accurate records and thorough preparation of required materials.

Implemented a robust quality assurance process to identify errors in documentation before they reached end-users or clients.

Checked blueprints and drawings for accuracy and completeness. I utilized SAP daily to manage, monitor, and regulate electronic documents. First Aid

CPR

CMA

OSHA

BBP

DMCP

S K I L L S O V E R V I E W: • Leadership: leading and motivating a team of customer service representatives is essential. This involves establishing objectives, providing assistance and guidance, and collaboratively managing performance. • Communication: it is crucial to communicate effectively with vendors, team members, and other stakeholders both verbally and in writing. This includes having good writing skills and expressing oneself clearly when speaking to others. • Interpersonal skills: strong interpersonal skills are vital in building positive relationships with customers and team members. • Problem-solving: able to identify and resolve customer issues promptly and satisfactorily. They should be able to think critically and find creative solutions to problems. • Time management: effectively managing their time and prioritizing tasks to meet deadlines and deliver results. • Adaptability: adapting to changing customer needs and expectations and company policies and procedures changes.

CERTIFICATIONS

ADDITIONAL INFORMATION

H I G H L I G H T S O F A C H I E V E M E N T S:

Successfully implemented a new vendor system that resulted in a 25% increase in vendor satisfaction. Designed and executed a vendor feedback initiative that led to a 15% increase in vendor retention and a 10% increase in organizational advancement.

Resolved a high-profile vendor issue that had the potential to damage the company's reputation, resulting in a positive outcome for both the vendor and the company. ACCOMPLISHMENTS

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