Customer Service Data Entry
Resume:
QUAMIKA EDWARDS
***** ** ***** ***** **** *, Saint Ann, MO 63074
***********@*****.***
A highly organized and detail-oriented person with years of customer service experience. I possess excellent problem solving and communication skills. I interact well with diverse customers and peers. I am adept at working under pressure and possess personal initiative resulting in the meet of deadlines. I prioritize and enjoy the challenge of multi-tasking. I am results-oriented and follow through to achieve goals. Proficient in MS-Office (Word, Excel, PowerPoint, Outlook), Type 40wpm, Data Entry), Novell, PeopleSoft.
EXPERIENCE
APR 2022- CURRENT
HUSSMANN CORPORATION
Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
De-escalate situations involving dissatisfied customers, processing warranty claims and returned material authorizations.
Guide callers through troubleshooting, navigating the company site or using the products or services.
Generate proposals or service agreements for clients.
Review customer or client accounts, providing updates and information about billing, estimated time for job work to begin, warranties and other account items.
DECEMBER 2020-DECEMBER 2021
TRANE TECHNOLOGIES/ INGERSOLL RAND
Establish and maintain relationships with contracted clients/customers managing waste services.
Provide excellent and immaculate general information for customers regarding waste services in a timely manner.
Answer incoming phone calls, manage E-mail and other portals based off systems on such web portals.
Receive requests from customers and communicate the needs to the service provider to ensure completion.
Create service agreements between customers and service providers.
Solve problems and issues with customers regarding services and escalate matters that could affect customer if resolution is not met.
Handle billing inquiries, process cancellations, and respond to customer complaints.
Create service tickets and follow-up on them through the existing of the ticket life.
EDUCATION
2005-2006
BACHELOR’S DEGREE, LINCOLN UNIVERSITY
2016-2018
BACHELOR’S DEGREE, SOUTHER NEW HAMPSHIRE UNIVERSITY
SKILLS
Customer Service Representation
Microsoft Office
Reliable
Hard-Working
Detail- Oriented
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