Financial Services Customer Relations
Resume:
Laura Sullivan
Pleasant Mount PA, 18453
**********@********.***
Objective
To obtain a position that will allow me to fully utilize the skills I have gained across the training, hotel and financial industries, and life. Core qualifications include:
• Team Building & Mentoring
• Team Management
• Process Creation and Implementation
• Relationship Building & Retention
• Project Management
• Keen Attention to Detail
• Love of life, Art and teaching
Professional Experience
The Boathouse PA, Hawley 12/2023 – Present
Restaurant Employee
Bartend
Serve
Food Expediter
Train
Customer relations and problem resolution
Settler’s Hospitality PA, Hawley 5/2023 – 12/2023
Restaurant Manager
Manage 2 restaurants
Bartend/Serve
Food Expediter
Train
Schedule
Inventory
Menu/system updates
Marketing and planning
Customer relations and problem resolution
The Boathouse PA, Hawley 9/2022 – 5/2023
Restaurant Employee
Serve
Bartend
Food Expediter
Train
Customer relations and problem resolution
Scarfallotto’s PA, Honesdale 3/2021 – 9/2022
Restaurant Employee
Serve
Host
Food Expediter
Train
Customer relations and problem resolution
MassMutual PA, Kingston 9/2019 – 3/2021
Financial Services Professional – Registered Representative Source leads, events and new business
Maintain and grow current book of business
Continuing education
Insurance and financial services
New York Life Insurance PA, Scranton 2/2018 – 9/2019 Financial Services Professional – Registered Representative 3/2019 – 9/2019 Source leads, events and new business
Maintain and grow current book of business
Continuing education
Insurance and financial services
Agent 2/2018 – 3/2019
Source leads, events and new business
Maintain and grow current book of business
Continuing education
Insurance and financial services
American Income Life PA, Pittston 11/2017 – 1/2018 Agent
Manage leads and follow up. Manage scheduling and write new business. McKinney Rogers NY, New York 11/2015 – 11/2017
Account Manager
Manage all aspects of project development and production, including all financial details Assist in the sales role for acquiring new business, and providing support for business brought through the sales team
Further develop existing client relationships with a focus on Bank of America and Lixil IC Axon NJ/Montreal Quebec 11/2014 – 4/2015
Account Manager
Manage all aspects of project development and production, including all financial details Assist in the sales role for acquiring new business, and providing support for business brought in through the sales team
Further develop existing client relationships with a focus on Novartis ClearPoint Hoboken, NJ 7/2008 – 11/2014
Senior Account Manager
Manage all aspects of project development and production, including all financial details Assist in the sales role for acquiring new business, and providing support for business brought in through the sales team
Assist in the training of new team members
The Inn at Pocono Manor Pocono Manor, PA 1/2008 – 7/2008 Front Office Manager
Manage a team of nine, spanning three departments including guest services, reservations and revenue
Design and implement hotel management programs including manager on duty and emergency procedures
Hire and mentor new employees; revamp training for new and existing employees including workshop, course and manual authoring and implementation Caesars Pocono Resorts Lakeville, PA 12/2005 – 1/2008 Sales Manager 4/2007 – 1/2008
Consistently exceeded sales goals turning upward of 50 non-revenue producing accounts into top accounts producing several thousand dollars each
Developed and implemented the protocol for handling territories in excess of 1,000 accounts each Acquired several new branches of business for Caesar’s four resorts including state chapters of the national organization SHRM (Society for Human Resources Management) and several PBA/FOP divisions in the tri-state area
Reservations Supervisor 12/2005 – 04/2007
Supervised a staff of forty-five reservation agents. Responsibilities included scheduling, hiring, training and developing manuals, discipline and termination Monitored and adapted all technical aspects of the call center as needed including credit card processing and user-side reservations systems troubleshooting and quality assurance Implemented emergency protocol procedures following an event that required immediate closure of the call center due to safety concerns
Education & Training
Keystone College La Plume, PA Teacher Certification, 2023 – Current Richard Stockton College Stockton, NJ Bachelor of Fine Arts, 1998 Peace Corps Volunteer Burkina Faso, West Africa 1998 – 2000 EMT Pleasant Mount, PA Current
Licenses
Life and Health Insurance
SIE
6 & 63
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