Costumer Service Occupational Health
Resume:
Johana Castillo
Saint Petersburg, FL *****
*****************@*****.***
10+ years experience In Hospitaly industry
Fast learner, excellent costumer service, Bilingual, certified Sommelier Work Experience
Bartender
Urban brew and bbq-Saint Petersburg, FL
November 2023 to Present
• Provide excellent costumer service
• Take order and delivery with In a gracious manner
• Creat cocktails
• Train new staff
• Set up for private parties
• Promote specials
• Anticipation of guest needs
Bar Manager
The Dominick Hotel-New York, NY
September 2022 to October 2023
• Inventory
• Bar and restaurant profits to meet goals
• Schedule
• Handling team conflicts
• Occupational health and safety procedures
• Anticipate guest needs
• Creat memories and great experiences
• Work in menu development
Lead Bartender
Loews Hotels & Co-New Orleans, LA
February 2021 to September 2022
• Multiple nominations: Employee of the month and Accomplished Employee of the Quarter
• Consistently achieved one of the highest guest check averages by promoting chef specials and exemplary wine and beverage service
• Anticipated, identified, and fulfilled guests needs while building personal relationships and call parties
• Maintained professional and courteous demeanor while abiding by all service standards in fast paced environments
• Created and prepared cost effective craft cocktails
• Responsible for overseeing opening/closing and coaching new staff regarding menu items, company policies and procedures
Bartender/Server
ESTRELLA RESTAURANT-New Orleans, LA
January 2019 to December 2020
• Working in the French Quarter handling High volume, working under pressure providing an excellent costumer service.
• During the pandemic I still working delivery and drinks To-Go only.
• I trained and help the restaurant to Run back to normal after the locked out.
• I created cocktails, promote special.
Server Captain, Supervisor
Ralph Brennan Restaurant Group-New Orleans, LA
March 2017 to January 2019
• Anticipated, identified, and fulfilled guests needs while building personal relationships and call parties
• Maintained professional and courteous demeanor while abiding by all service standards in fast paced environments
• Executed all tableside preparation in section, working closely with the culinary team to ensure their proper preparation and entertaining guests with dishes including Bananas Foster and Steak Diane
• Responsible for all setup and breakdown of private event spaces, working closely with event coordinators and culinary team
• Setup private bars ensuring bars would be stocked and orderly throughout entire event
Education
Bachelor's degree in Hospitality Management
Universidad de las Américas - Quito, Provincia de Pichincha September 2012 to March 2017
Skills
• Guest services
• Spanish
• Italian
• French
• Micros POS
• OPERA
• Detailing
• POS
• Restaurant experience
• Guest services
• Bartending
• Hotel experience
• Customer service
• Cash handling
• Leadership
• Banquet Experience
• Restaurant Management
Certifications and Licenses
Food Safety Certification
ServSafe
Bartender License
Food Handler Certification
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