Customer Service Administrative Assistant
Resume:
Judy Toohey
A great asset to your team!
Flagstaff, AZ 86004
********@*****.***
Highly productive and performance-oriented Front Desk Manager with solid history focused on delivering quality service to clients. Contribute to budget, sales, and business plans. Enforce internal controls, policies, and procedures consistently according to company standards and regulations. Quick learner confident with QuickBooks and Microsoft Office. Offering excellent schedule management, bookkeeping and communication skills.
Authorized to work in the US for any employer
Work Experience
Bookkeeper/Administrative Assistant
Gene Baker CPA-Flagstaff, AZ
February 2023 to Present
• Managed accounts payable and receivable processes, ensuring accurate and timely recording of financial transactions
• Performed monthly bank reconciliations to verify the accuracy of financial data and identify any discrepancies
• Ensured compliance with tax regulations by accurately preparing sales tax returns and assisting with payroll tax filings
• Generated monthly financial reports summarizing revenue streams, expenses incurred, profit margins achieved etc
• Managed employee payroll including calculating hours worked overtime pay vacation time etc
• Maintained organized filing system both physical copies digital files ensuring easy retrieval of financial documents
• Assisted in the preparation and submission of tax returns ensuring compliance with all relevant regulations
• Developed and maintained strong relationships with clients, providing exceptional customer service and addressing any billing or payment concerns
• Maintained confidentiality of sensitive financial information while handling payroll processing tasks for employees
Office Support Administrator
N.J. Shaum & Son, Inc.-Flagstaff, AZ
March 2022 to Present
Handle all company payables
Apply payments from customers
Make collection calls for past dues
File all job documents in proper folders
Order supplies
Accomplish anything asked of me
Administrative Assistant/Bookkeeper
Amped Electric-Flagstaff, AZ
September 2018 to Present
• Maintain and efficiently generate invoices in QuickBooks.
• Create estimates into word documents appropriate to project, and send to clients.
• Create and process Payroll on a bi/weekly basis
• Verify the information submitted to identify and resolve discrepancies with payroll and employee personal data.
• Pay employee federal and state income tax and social security taxes, unemployment, and worker's compensation to determine payroll liabilities.
• Collect deposits or payments, and arranged for billing.
• Organize filing systems for both digital and analog files.
• Compose and proofread correspondence, reports, and other confidential documents.
• Maintained an efficient office environment by skillfully routing incoming and outgoing mail.
• Returned pulled files to proper locations to maintain easy staff access.
• Maintain and organize cash and check deposits and prepared them for banking. Front Desk Manager
Northern Arizona Financial Services-Flagstaff, AZ
October 2018 to March 2022
• Perform all clerical duties, answering phones, cleaning office, and ordering supplies.
• Organize folders for tax preparation, and electronic files.
• Create and manage the calendar.
• Assist in doing payrolls and bookkeeping for several companies we serve.
• Coordinate events for the office and help in preparing documents accordingly.
• Handle client payments.
• Supervise front desk effectively, including cash management and processing credit cards.
• Return pulled files to proper locations to maintain easy staff access.
• Troubleshoot problems with office equipment and software to help staff stay productive and on-task.
• Document payments and expenses to keep financial records current.
• Coordinate meetings and conferences, including conference room scheduling and catering services.
• Receive and screen telephone calls, visitors, and incoming correspondence.
• Implement and monitor customer service standards for consistent interactions with guests.
• Evaluate customer issues and complaints and develop amicable solutions. Administrative Assistant
Strayer Contracting-Middle River, MD
March 2016 to February 2018
• Maintained and efficiently generated invoices in Quick Books.
• Answered incoming calls and directed messages to the correct party.
• Greeted visitors and escorted them to their destinations.
• Maintained an efficient office environment by skillfully routing incoming and outgoing mail.
• Documented payments and expenses to keep financial records current.
• Organized conferences and special events, including setting up the catering and preparing all supporting materials.
• Troubleshot problems with office equipment and software to help staff stay productive and on-task.
• Kept work area organized and clutter-free.
• Completed all assigned tasks prior to shift end.
• Followed established guidelines and procedures.
• Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
• Managed the disposal of surplus materials to recoup costs and minimize losses.
• Maintained and kept track of certificates of insurance for sub-contractors.
• Efficient computer literacy with tools such as QuickBooks & Microsoft Office.
• Prepared, maintained, and tracked office supply inventory.
• Oversaw company vehicle maintain and toll transponders.
• Processed and kept track of weekly payroll.
Administrative Assistant
AREAS USA/Maryland House-Aberdeen, MD
April 2015 to March 2016
• Prepared and maintained cash deposits.
• Liquidated daily sales, pay-outs, and deposits using DSP/My Micros.
• Track and investigate over/shorts for all associates.
• Prioritized and managed multiple tasks and competing priorities in servicing requests from senior managers.
• Greeted visitors and escorted them to their destinations.
• Ordered all change from the bank, for daily operations. Kept a daily count of 1000’s of dollars in the vault.
• Returned pulled files to proper locations to maintain easy staff access.
• Audited files to identify missing or misfiled items and restored files to proper locations and states.
• Answered incoming calls and directed messages to the correct party. Beverage Server
Hollywood Casino-Perryville, MD
January 2014 to September 2014
• Created and served beverages to customers while playing machines
• Collected payments from customers.
• Handled cash accurately and reconciled bank each shift.
• Practiced responsible alcohol service to prevent and quickly recognize potential alcohol-related concerns.
• Maintained friendly and effective working relationships with fellow servers and managers to expertly accomplish daily goals and meet guests' needs.
• Engaged customers in friendly conversation to build connections and increase satisfaction.
• Supplied and regularly cleaned wait and service station areas.
• Mixed ingredients such as liquor, soda, and water to prepare signature cocktails.
• Listened and responded to guest concerns to deliver highest possible level of service.
• Cleaned counters, machines, and coolers to maintain health regulations.
• Used slow periods to stay on top of side work, such as restocking serving stations. Office Manager
Metro Ground Covers-Clarksburg, MD
March 2011 to November 2013
• Supervised other employees- in a fair, consistent manner.
• Oversaw the functioning of daily operations.
• Took company from $142,000 in over-do AP debt to current and prosperous!
• Performed Accounting obligations: Payroll, bank reconciliations, payment processing, AR, AP, pricing of products and costs of goods sold, and paid the utility- insurance-and repair bills.
• Paid all State and Federal tax payments.
• Implemented an "Offer in Compromise" to bring all past and overdue tax payments current, therefore releasing all liens and obligations.
• Implemented three new product lines increasing sales.
• Performed sales and marketing tools.
• Gained valuable skills by learning how to create spreadsheets.
• Monitored overtime, ensuring that expenses remain as low as possible.
• Performed clerical duties on a daily basis, such as answering phones, filing and typing up documents.
• Quick at responding and resolved problems.
• Planned and established office management systems, achieving enhanced organizational effectiveness and performance.
• Ensured that office processes were standardized, communications were regulated, filing systems were created, supply orders were handled, and administrative tasks were appropriately distributed and overseen.
• Implemented and monitored customer service standards for consistent interactions with guests.
• Interviewed, hired, and on boarded new employees with qualifications matching requirements.
• Managed master office calendar covering appointments, meetings, and travel.
• Evaluated customer issues and complaints and developed amicable solutions.
• Built rapport and maintained a healthy environment for customers and employees
• Identified and closed employee skill gaps by assessing work, retraining, and coaching on improvement strategies.
Education
B.S. in Technical & Applied Science
Ohio University-Eastern Campus - Saint Clairsville, OH March 2001 to June 2006
Associate's degree in Metal Health
Belmont Community College - Saint Clairsville, OH
September 1999 to June 2001
Skills
• Microsoft Outlook (10+ years)
• Microsoft Office (10+ years)
• Microsoft Powerpoint
• Customer service (10+ years)
• QuickBooks (10+ years)
• Organizational skills
• Detail oriented (10+ years)
• Bookkeeping (10+ years)
• Multitasking
• Research and write reports
• Financial reporting (5 years)
• Bank Reconciliation (10+ years)
• Tax Experience (5 years)
• Accounts Receivable (10+ years)
Assessments
Working with MS Word documents — Proficient
March 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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