Customer Service Project Management

JEAN-RAYMOND CARILUS

206-***-**** • ***********@*****.**

SKILLS/STRENGTHS

Self-starter Boeing Aircraft Structures Mechanic with Project Management training and 2-year Information Technology degree.

Several years of maintenance experience and expertise using hand tools and hand-held power tools.

Solid customer service and relationship building skills, with a history of collaborating across functions & organizations.

Quick learner and with the ability to learn new skills quickly with First Pass Quality.

Proficient in Microsoft Office (Outlook, PowerPoint, Excel, and Word).

Multi-lingual: Fluent in English, Spanish, French, and Haitian Creole.

BOEING COMPANY WORK EXPERIENCE

787 Safety Coordinator • Everett, WA • 2/2023 – present

Serve as a key interface between manufacturing and Environmental Health and Safety (EHS) for safety related issues by coordinating with EHS and other Subject Matter Experts to support shop floor personnel safety and environmental compliance needs by identifying potential hazards and their resolution.

Assist in area hazard walks and development of Job Safety Analysis in additional to supporting the organization’s ergonomic activities.

Participate in accident investigation teams by assisting in identification of root cause common to processes and assist with closure of mitigation.

Assist in preparation of documents such as: safety facility service requests, tooling requests, production action requests, SHEARs, etc. and tracking report status through resolution.

Participate in New Employee Orientation and development of Program area’s annual safety plan.

Provide guidance to safety focals and organization as needed on the following topics: Open actions (Hazards/SHEARs); IRS report details; Training requirements; and Point-of-Use Stations (solvent rag management and spill response).

Facilitate monthly Safety Focal meetings and participate in EHS Safety Council (Director/Sr. Mgr.) meetings.

Interface with managers to track and report compliance with safety procedures (safety hazard walks, monthly safety training, safety visibility tools/boards on the shop floor, etc.).

Safety Projects: Led multiple projects to reduce risk and raise awareness.

Cart Wheel

Ladder Rack

Air Hose Wheel

Power Cords Wheel

New Hire Training PowerPoint

Door Safety Net PowerPoint

Aircraft Structures Mechanic B (30005) • Everett, WA • 2/2019 – present

Programs: 777, 777X, and 787 Rework

Assemble and install structural components and sub-assemblies to join larger assemblies.

Perform rework, pickups, and continuous self-inspections through all phases of the fabrication and assembly process reporting errors in parts, materials, procedures, tools, and sequence of operations.

Complete sealing and corrosion inhibited compound (CIC) applications including, bond jumper, fay surface sealing, and fillet sealing; employing the proper use, handling, and disposal of hazardous materials per government regulations and company procedures.

Communicate work order and job status information with Management, Engineering, Inspectors, previous and oncoming shifts through electronic and verbal tie-ins.

Jean-Raymond Carilus, page 2

PRIOR WORK EXPERIENCE

Maintenance Director • Harbour Pointe Senior Living, Mukilteo, WA • 2018 – 2019

Resolved facility and equipment repairs as problems arose.

Oversaw the work of vendors ensuring the work complied with company policies, applicable industry standards, and legal requirements.

Ordered and managed the inventory of cleaning supplies and other items to facilitate timely maintenance and repair needs.

Maintenance Coordinator • Sunrise Senior Living, Mukilteo, WA • 2017 – 2018

Repaired and maintained company facilities and equipment as problems arose.

Ordered and managed the inventory of cleaning supplies and other items needed to keep up with maintenance and repair needs.

Vetted and scheduled service providers to perform maintenance work.

Scheduled seasonal service for facility HVAC system and booked periodic flooring maintenance services as needed.

Maintenance Director • Towne Place Suites by Marriott, Mukilteo, WA • 2015 – 2017

Responsible for all maintenance duties including plumbing (faucets and garbage disposals), drywall repair, doors, painting, carpets, HVAC, pool/spa, and lighting.

Supervised an assistant maintenance worker ensuring work was completed correctly and to company standards.

EDUCATION & TRAINING

Centro de Tecnologia Universal (CENTU) • Santo Domingo, Dominican Republic

Information Technology, 2-year degree

Everett Community College • Everett, WA

Essential Project Management Certificate

Project Leadership Skills Certificate

Planning Project Delivery Certificate

Dealing With Challenging Behaviors Certificate

Microsoft Project For Project Managers Certificate

Project Management Professional - In Progress

Managing Project Risk Certificate

Earned Value Management Certificate

Virtual Teams Management Certificate

Project Management Certificate

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