Customer Service Data Entry

Scott Johnson

*** *** ****** ***** • Florissant, MO 63034

314-***-**** cell • 314-***-**** home

*************@*****.***

OBJECTIVE:

To secure a career position that will allow me to maximize my administrative management, business leadership, and customer service skills. I have over 15 years of experience as an organizational manager and team developer.

SKILLS:

Microsoft Office Suite Trace Routing Staff Trainer Data Entry

Inventory Management Team Leadership Customer Service Accounting

Business Administration Records Management Project Coordinator Client Relations

EMPLOYMENT:

AT&T - St. Louis, MO Claims Representative May 1999-Oct 2023(Retired)

Verify claims identified as damaged AT&T property and conduct risk management responsibilities. Promote upselling practices to customers and offer the additional services and available AT&T products. Serve as the billing administrator and work closely with the customer to resolve billing issues, credit matters, and payments.

Team leader to 15 staff members and train new employees with the day-to-day operations

Address and answer customer requests concerning equipment problems, services, and claims

Consistently meet the goals, service commitments, and internal deadlines within the organization

May Company - St. Louis, MO Collections Agent Aug 1997 - May 1998

Worked as a debt collector on delinquent retail charge accounts and scheduled suitable and acceptable payments. Assessed the customer’s records, evaluated practical reimbursement opportunities, and negotiated proper payment plans. Arranged for debt repayments and determined settlement schedules, based on the debtor’s financial status.

Interfaced well with the customers, collection staff, and management

Provided excellent customer satisfaction and courtesy toward every customer

Exceptional listening skills and responded in a courteous, tactful, and considerate manner

National Rent-To-Own - St. Louis, MO Account Manager Sep 1995 - Aug 1997

Managed the delivery drivers, generated ways to help increase business, and displayed professionalism at all times. Successfully collected on delinquent accounts and maintained accurate internal records. Conducted cash management, handled the merchandise operations, and replenished out-of-stock inventory.

Organized new business accounts, records, and budget reporting

Verified the accuracy of numerous reports, financial statements, and balance sheets

Accurately explained and addressed many credit account discrepancies and billing concerns

Webster Menswear - St. Louis, MO Store Manager Oct 1993 - Sep 1995

Supervised a team of 10 employees, prepared the daily work schedules, and performed sales training. Coordinated the store management duties and assisted the team with following each of the internal workplace procedures. Verified all incoming deliveries, directed the inventory assignments, and confirmed the correct quantities shipped.

Prepared the sales receipts and balanced the cash drawer

Recorded and processed employee payroll and performed bank runs

Responded to the personnel needs and informed the team of the business goals

EDUCATION:

University of Missouri-St. Louis Accounting Studies

University of Missouri - Columbia, MO Accounting Studies

St. Louis Community College at Florissant Valley Technical Achievement Certificate

CompTIA A+ Certificate-CE Vschool Network+Learning Coursera Foundations of Cybersecurity Coursera Certificate Python BGN Coursera Investment Risk Certificate

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