Customer Service Data Entry

Marlinda J Marquez

Summary

Experienced professional with a strong background in customer service, patient relations, Calendar management and administrative responsibilities. Proficient in various tasks such as pre-admission screening, record maintenance, financial invoicing, and multi-line phone management

Detail-oriented receptionist with 20+ years of experience in customer service and administrative skills. Possess strong ability to analyse information and resolve conflicts with customers. Excel at multitasking in a fast-paced, stressful environment with professionalism and efficiency.

Aiming to bring strong customer service and administrative skills to a growing company in need of top-level support.

Skills

Customer Service

Patient Relations

Pre-Admission Screening & Procedure

Administrative & Clinical Procedures

Multiline Phones

Medical Records Maintenance

Financial Records & Invoicing

Interpersonal Communication

Physician Support

Microsoft Office

Customer Service

Data Entry

Record Maintenance

Multi Line Phones

Financial Records and

Invoicing

Type 67 Words Per Minute

Epic

Extensive Calendar Management

Education

GED: Rinaldi Adult School, Granada Hills

Professional Experience

Reason of gap - Caregiver for a private home 2023 to present

Southland Regional Association of Realtors, Lake Balboa June 2022 - December 2022

Professional Standards Coordinator

Assisted in processing arbitration, ethics and advertising violations.

Forwarded complaints to review and hearing stages. Reviewed violation

reports via phone, email, and fax. Prepared various committee meetings

via Zoom.

City of Hope, Mission Hills December 2019-December 2020

Administrative Assistant

Handled front office and patient registration

High volume of incoming calls

Appointment management

Trained new employees regarding admissions process and procedures to ensure quality control and outstanding customer service

Supervised and coordinated essential daily office operations, including collections, invoicing, financial records, phone/fax inquiries, and customer service

Processed referrals to outside

Vendors arranged transportation solutions for patients and assist providers/ patients with Spanish interpretation.

Assisting and maintaining relationship with doctors, RN’s, physicians and staff.

Did extensive calender management scheduling, taking appointment and record keeping of paitients.

Kaiser Permanente, Panorama City August 2001- June 2019

Executive Assistant

Oversaw admissions process; admitted 30-40 patients per month.

Supervised and coordinated essential daily office operations, including collections, invoicing, financial records, phone/fax inquiries, and customer service

Managed physicians’ forms, files and reports while assisting them personally meeting strict deadlines.

Communicated and maintained the relationship with physicians,RN, doctors, clinical and non-clinical staff.

Coordinate the plans, strict schedules, meeting and trips.

Trained new employees regarding admissions process and procedures to ensure quality control and outstanding customer service.

Managed the calendar and schedules for staff.

Counselled patients and recorded pertinent information based on various factors such as behaviour, drug or alcohol dependencies, insurance coverage, individual needs, etc. Administered daily office operations and supported where necessary.

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