Customer Service Team Lead
Resume:
ALEXANDER PAUL
S U MMARY
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. E X P E R I E N C E
Team Lead
Itron Waseca, Minnesota December 2020 - September 2024 Pallet Builder
Daikin Applied Owatonna, Minnesota June 2020 - August 2020 Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Developed strategies to increase team productivity and improve customer service levels.
Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
Trained new staff in relevant processes and procedures. Identified opportunities for process improvements, implementing changes when required.
Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Held regular one-on-one coaching sessions with staff members to encourage personal development.
Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Offered training and support to keep team members motivated and working toward objectives.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Used hand tools such as screwdrivers, hammers, saws, and drills to construct pallets.
Followed safety procedures when operating power tools and other machinery. Received orders from supervisor regarding types of pallet construction required for specific products.
S K I L L S
Production Monitoring
Schedule Management
Trend tracking
Regulatory Compliance
Performance monitoring
Product Management
Workplace Safety
Quality Control
Equipment Maintenance
C O N T A C T
*********@*****.***
Medford, MN, 55049
E D U C A T I O N A N D
T R A I N I N G
High School Diploma
Medford Secondary, Medford, MN
May 2020
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