Customer Service Project Management

Joseph Michael Humer

Milwaukee Metro Area 262-***-**** ******@*****.*** linkedin.com/in/joe-humer-1389882b/

Portfolio at: https://dribbble.com/jmh988

UX Researcher / Usability Analyst / Multimedia Designer

Highly skilled in Communicating About Technology and Making it Accessible

Strong understanding of design principles; combines creativity, technical expertise, and strategic thinking. Bridges technical divide by synthesizing data and clearly explaining technical concepts to both technical and non-technical stakeholders. Creates compelling digital and print collateral, turning complex ideas into accessible designs that resonate with diverse audiences. Leader who develops effective teams with high morale and retention. Respected for reliability so there’s no need to worry about my area. Adeptly prioritizes in fast-paced, deadline-driven environments. Solid foundation in Figma and Adobe Suite. Meets ambitious timelines without compromising on creativity. Committed to continuous improvement and professional development.

AREAS OF EXPERTISE

Brand promotion Public relations Client relations Event Planning & Management Audio/Video Editing Troubleshooting Promotional Events Live Event A/V experience Team Leadership Hiring Training Staff Retention Radio Automation Systems Recording consoles Recording Surfaces Recording and Mixing Applications Digital & Analog Soundboards Color Mixing Boards Handheld Audio Recorders Adobe Creative Cloud Figma

PROFESSIONAL EXPERIENCE

Medical College of Wisconsin September 2019 – Current

Media Services Technician I

Assist instructors and students with AV and support technology; ensure technology functions optimally. Set up, connect, troubleshoot and program all audio visual and instructional equipment, technology, and supplies for classrooms, conference rooms, lecture halls, and teaching labs.

Provides clear instruction, appropriate to level of understanding of individuals and small groups, on proper use of sophisticated equipment. Repeat instruction is rarely requested. Includes audio-visual equipment, collaborative tools (video, web, and voice services), and other supporting classroom technology.

Instruct students on effective design for events; provide and set up signage.

Led flawless response to COVID with shift to remote learning. Now transitioning back to in-person instruction.

Meticulously organized chaotic storage area that hadn’t been organized in years.

Received many compliments from instructors and achieved nearly-complaint-free service record; appreciated for smooth implementations.

Ensure proper preventive maintenance on audio-visual equipment so classes are well served.

Digital Media Specialist December 2014 – Sept 2019

Marquette University Hired, trained, and supervised team of 15-23 students that organized and checked out sophisticated AV equipment. Oversaw desk open seven days a week.

Achieved high morale with 100% retention; no complaints from our customers.

Co-developed workshop on creating research posters, explaining best practices in format, image types, design and more. Assisted in planning English Remix multi-day presentation.

Developed and provided additional training throughout the year for students.

Reduced late returns of equipment from 5% to 1%. Disposed of damaged equipment that had been taking up space.

Key member of team that redesigned library website. Performed usability testing to ensure it was user-friendly.

Conducted audit of fixed assets for the library's equipment lending program and suggested and helped purchase new equipment to keep current with latest technology.

EARLIER EXPERIENCE

Promotions Associate, Milwaukee Radio Alliance March 2012 – Dec 2013

●Staffed promotional events, including Summerfest, State Fair, and Brewers Opening Day

●Managed relationships with clients and potential clients.

Tech Crew UW–Whitewater University Center January 2010 – Dec 2011

●Set up events hosted by campus organizations; used technology, including iLive digital and analog sound mixing and light mixing.

Audio Technician, WSUW 91.7 FM January 2011 – December 2011

●On-air personality for the campus radio station for three years

●Ensured compliance with FCC standards for station ID and emergency broadcast system

●Conducted audit of fixed assets for the station’s equipment lending program

Intern, WMYX 99.1 Milwaukee June 2010 – August 2010

EDUCATION

UX Design Institute, Course in Digital Product Design

Dribble, 3-month course, Digital Product Design

BA, Broadcast Journalism, College of Arts & Education, University of Wisconsin–Whitewater

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