Customer Service Medical Billing

Dhandai(Sabrina) Naitram

407-***-**** **************@*****.*** Winter Garden, FL 34787

Experienced professional, dedicated to quality patient care with the exceptional capacity to multitask and deliver compassionate, empathetic care; Service-focused and reliable with excellent communication skills; Discreet, trustworthy, and technically skilled in attending to patients in diverse healthcare settings; Outstanding interpersonal and proven positive relationship building skills; High quality organizational aptitudes; Ability to quickly learn new concepts and skills.

AREAS OF KNOWLEDGE AND EXPERIENCE

•Patient Assessment and Care Plan Development

•Financial Counselor,

•ECG/EKG Placement/ Monitoring

•Phlebotomy

•Medical billing and coding

•EMR system Star/ Allscripts/ Sunrise, E-clinical

•Respiratory Treatments & Assessments

•Patient relations

Education, Licensure & Certifications

Medical Administration Assistant

Medical Billing and Coding Penn Foster College- Scottsdale AZ

Certified Nursing Assistant

PROFESSIONAL EXPERIENCE

Stone Point Cabinet and Granite/ U-Haul

Supervisor

September 2020 -Present

•Answer high call volume.

•Make reservations.

•Billing/Payments collections

•Customer service

•Training new staff members

•Granite/Cabinet vendor setup

•Sales

Orlando Health Central Hospital

ER Registration/ Financial Counselor/ Patient Access/ Eligibility specialist.

May 2010– May 2020

•Check in patients.

•Verify insurances.

•Confirm Patient demographics.

•Collect copays/ deductibles.

•Answer incoming calls.

•Communicate with Providers and medical team.

AdventHealth – Altomonte Springs

Phlebotomist/Lab Assistant

October 2013- November 2015

•Patient scheduling

•Blood draws

•Accession specimen

•Communication with Doctor’s offices and Patients

•Procedures on patients, and ensures specimens are appropriately labeled and identified.

Westgate Resorts- Ocoee Fl

Customer service/ Sales

April 2004-August 2008

•Assist customers.

•Book vacation packages.

•Customer service.

•Call in prescriptions.

•Make changes to reservations.

West Orange Medical- Winter Garden, Fl

Medical Assistant

February 2004- November 2006

•Rooming Patients

•Taking Vitals

•Administer injections.

•Call in prescriptions.

•Prepare documentation for lab work and therapies ordered.

•EKG, Lab draws.

•Assist with Procedures

OTHER SKILLS

•Ability to remain calm and professional during times of critical need.

•Readily develop rapport with patients, families, medical staff and physicians

•Proven record of reliability and responsibility

•Microsoft Office (Excel, Word, PowerPoint, Access, Outlook)

•Ability to multi-task

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