Data Entry Customer Service

SaQueena Easterwood

Copperas Cove 708-***-**** ***********@*****.***

SUMMARY

Self-motivated, empathetic and communicative professional with key strengths in critical thinking, problem solving, time management and communication.

Expertise: Phlebotomist who recently transited into a customer service focused position where attention to detail, accuracy, teamwork and flexibility are required to succeed.

Collaboration: Team-oriented individual with excellent working relationships with employees and customers.

Technology: Proficient in Microsoft Word, Soarian Financials (Cerner), payment processing and medical records data entry; Introduce to epic

EXPERIENCE

Baylor Scott & White clinic

July2023- current

Medical lab Technician

UChicago Medicine, Ingalls Memorial Hospital, Harvey, Illinois APRIL 2016 - Present

Scheduler/Central Scheduling

●Provide feedback and instructions to the new Revenue Cycle Educator and consultants (as needed) on patient access processes – ‘Train the Trainer’

●Answer in-coming calls to Central Scheduling, and, ascertain patients’ information before providing medical information for upcoming healthcare appointments

●Place out-going calls to initiate registration process for out-patients

●Notify patients of outstanding balances and collect patient dues which ultimately contributes to keeping the bad debt and patient’s financial responsibilities low

●Collaborate with different teams during crunch time on multiple patient access related projects

●Communicate directly with Medical Practitioners Offices to obtain completed physician orders within a timely manner

UChicago Medicine, Ingalls Memorial, Harvey, Illinois September 1989 to April 2007

Certified Nursing Assistant

●Certified in First Aid and CPR

●Provide quality and primary patient care to residents

●Perform various service duties and routine technical task such as taking vital signs and collection of specimens

●Assist patients with basic hygiene and daily living activities, according to the established policies and procedures

●Provide complete and partial baths, repositioning imposition residents, enemas, making beds, ambulating and feeding patients within the standards, policies, and procedures

●Assist with admission, transfer and discharge or patients by lifting and positioning patients while using proper body mechanics or lifting devices for safety precautions

●Responsible for documenting patients care according to guidelines while maintaining confidentiality and privacy

●Contribute to the development of the patient plan of care under the direction of a Registered Nurse.

●Consider special needs and behaviors of specific patient age groups

●Attend to patients requiring help with bath, oral hygiene, toileting and feeding

●Assist in maintaining patients and unit area in a clean and orderly manner

●Turn and reposition bedfast patients to prevent bedsores

●Performed and recorded temperature, blood pressure, food and fluid intake and output

UChicago Medicine, Ingalls Memorial, Harvey, Illinois November 1996 to September 2016

Certified Phlebotomist (Clintech, I.V. Specialist)

Specialty:

●IV Insertion trained

●Draw infants and geriatrics (especially those with

●Preparation and administration of IV

●Nationally certified phlebotomist for over 30 years

●Team lead responsible for daily coordination of venipuncture/capillary blood collection) from patients

●Periodically coach the staff by sharing knowledge - such as, demonstrating the best methods to collect specimen depending on the patient’s age (a child versus an adult) and explaining the importance of freezing specimens, and accurately labeling the vials with patients’ information and dates (just to name a few)

●Communicate with patients to resolve issues and document as they occur

●Utilize electronic medical software (and hand-held computers) to complete data entry and receive & send correspondences. Respond to stats via pager system

●Meet with Medical Doctors to report abnormal test results

●Spin, pour off and freeze specimens as required by the physician order

●Perform EKGs

●Participate on special projects and assist with preparation of schedules

●Additional skills include customer service and other performing departmental-related office task, as needed

EDUCATION

Certified Phlebotomist, Chicago, Illinois, February 1993

Certified Nursing Assistant, Chicago, Illinois, September 1988

Certified in First Aid and CPR, Chicago, Illinois, September 2014

ADDITIONAL SKILLS/ REFERENCES

KEITH ANDERSON 708-***-****

SHANESA JOHNSON 773-***-****

JONATHAN MARTINEZ (1-662-***-****

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