Customer Service Administrative Assistant
Resume:
**** ********* **. *******, **. *****
**********@*****.***
Tiffiani Tarver
Management / Administrative
Summary of Qualifications & Skills
Over 10+ years of high-leveled administrative experience interacting with customers and clients to provide information in response to inquiries about products and services and to handle and resolve complaints.
Wonderful Customer Service, Strong organizational skills, interpersonal, planning, verbal and written communication skills, also over 7 years of experience in a Logistics environment.
Impeccable credibility, professionalism, and dependability.
Confident and decisive under stressful conditions.
Areas of Strength
Quick Learner
Follow- up
Detail Oriented
Leadership
Team Member
Problem Solver
Analytical
Motivated
Time Management
Education
2024- current OSHAcademy Atlanta, GA
HIPAA Privacy Training Certificate ID# 22136 Certification
2024- current American Red Cross Atlanta, GA
Bloodborne Pathogens Training Certificate ID# 01G1AJ5 Certification
2012- 2014, Southern Crescent Technical College, Griffin, GA Business Management, Associate Degree
Business Administration Management, Associate Degree
Certified Microsoft Office Specialist Diploma
Certified Administrative Assistant Diploma
2005, Georgia Medial Institute Jonesboro, GA
Certified Medical Assistant Diploma
Experience
01/2017- current Apl Logistics – Colgate Palmolive Distribution Center Lithia Springs, GA
Interim Office Supervisor/Customer Service Representative III/ Scheduling Coordinator/Inventory Specialist/ Project Manager/ Safety Committee Lead Coordinator
Knowledge of SAP 730/S4-HANA, WMS Irista /Manhattan Warehouse Management System, and Yard commander
Scheduling inbound/outbound appointments for a high volume DC
Project Manager for in house Co-packing company
Billing/ Financial support for Human Resources
Administrative Assistant duties; with general office procedures/supervisory experience, experience in A/P, A/R and payroll
Managing a team of 7 schedulers, assisting with problem solving and de-escalations
Special Project Coordinator
Coordinate Reversed Logistics with processing returned shipments from all global DC’s
Internal Training Audit Coordinator/ Random Audits
Reports and support for the Operations Manager/ General Manager
Checking, Maintaining and Researching inventory in the DC
Data Entry along with communicating daily via telephone and emails
Communication with Customers of the Company, Liaisons, and other Distribution Centers
01/2015- 07/2018 StaffMark Staffing- The Home Depot Atlanta, GA
HR Contingent Analyst/Service Provider Research Coordinator/Claims Analyst
Screened applicants for job applications that were submitted for review in a call center environment
Effectively and professionally communicated back and forth with other companies, employees, and applicants
Reviewed insurance claims prior to being submitted for approvals
Provided great customer service in a comfortable environment
Professional phone voice
Great knowledge and understanding of customer’s products, services, and policies
Strong time management and decision making skills
Adaptaibilty and accountability
Made copies, filing, and verifying information for new client, while maintaining multiple telephone lines.
Reviewed, prepared, entered and followed- up on orders placed to ensure good customer relations by meeting specific delivery dates.
08/2014- 01/2015 Horizon Staffing- Storage World Inc. Atlanta, GA
Assistant Site Manager
Open/close establishment and perform routine unit lock checks daily
Processed mail, processed invoices, processed payments, also promoted marketing and selling items inside the store
Managed Multiple lined telephone systems
Receive payments by cash, check, credit cards, and automatic debits; also make change for cash transaction and process bank deposits
Keep logs of daily reports, manager summary and rental activity in the system and on paper
Archived records accordingly
03/2008 – 09/2013 FeMac Management, LLC Peachtree City, GA
Administrative Assistant
Provided support for a small company on managing multiple real estate properties
Maintained office equipment, copying and filing
Reviewed application prior to being submitted for approval
Contacted all clients and scheduled meetings
Receive payments by cash, check, credit cards, and automatic debits; also make change for cash transaction and process bank deposits
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