Health Care Support Assistant

.

.KAUNDA MOSS

*** ******* ** ********, ** *****·228-***-****

******.****@*****.***

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EXPERIENCE

9/2021 – PRESENT

ADVANCED MEDICAL SUPPORT ASSISTANT, GULF COAST VETERAN HEALTH CARE SYSTEM, 400 VETERAN AVE BILOXI, MS 39532, SUPERVISOR: SHANEKA MCINTOSH, 40 HOURS WEEK

Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.

Assisting veterans with scheduling, cancelling or rescheduling appointment in a timely manner.

Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Ability to schedule appointment in VistA and CPRS system within VA scheduling guidelines.

Thorough knowledge of Freedom of Information Act/HIPPA/Privacy Act restrictions as related to medical records and documents for military service family members.

A functional knowledge of agency and external support activities and services available to aid service personnel and their family members.

Assisting patients with communicating needs regarding appointments, medication refills.

Transfer patients call to the appropriate clinical or administrative personnel.

Ability to communicate tactfully and effectively, electronically with internal and external as resolving patient concerns.

Proving assist to agitate an aggressive patients and family members in a professional and compassionate manner.

Skill in operating manual, electric, or automatic typewriters or computer terminals in a word processing/data transcription mode.

9/2014 – 9/2021

FRONT DESK CLERK, BILOXI FAMILY CLINIC, 201 LAMEUSE ST. BILOXI, MS 39503

SUPERVISOR: SUSAN BARNES, HOURS: 40 HOURS WEEK

Verifies accurate identification and demographical data for patients upon check-in and complete the check-out process.

Assisting in schedule follow-up appointments for the patients when check-out.

Receives telephone calls and visitors to the services; determines the source of the call or visit; takes messages.

Answers questions regarding mattes with cancellation of appointments, clinic hours, and release of information on patients.

Relays messages, considering the nature of incoming patient information and the need for promptly alerting the doctor.

Processes all incoming and outgoing faxes and reviews incoming correspondence.

Verification of insurance via electronic verification, telephone or web application

Initiates the medical record by creating and processing the patient care record as requested by Providers, Insurances and Attorneys.

Register, schedule, reschedule, and cancel appointments daily.

Scans chart notes into patient portal system as well as reports, documents patient information.

Initiates and assembles records in sequential and chronological order.

Reviews record prior to appointment for complete and accurate information.

Initiates the medical record by creating and processing the patient care record as requested by Providers, Insurance and Attorneys.

Detailed knowledge of the forms, documents, and records required by the procedures related to their preparation and handling.

Knowledge of the clinic procedures for scheduling patient appointments, assembling patient charts, and releasing patient information in order to relate the clerical function of the clinic.

Knowledge of grammar, spelling, punctuation, formats and correspondence handling procedures.

3/2000 – 9/2012

OFFICE COORDINATOR, BILOXI REGIONAL MEDICAL CENTER, BILOXI, MS 39532

SUPERVISOR: VINDA FLETCHER, NO LONGER THERE,HOURS: 40 HOURS WEEK

Knowledge of, and skill in applying, an extensive body of rules, procedures, and operations, such as established records, procedures, regulations and principles sufficient to analyze medical records, perform quality assurance, compile statistical data, and release medical information; collect and organize data for statistical reports and extract data

Deescalating situations in the most satisfactory resolution to patient problems, obtaining guidance from hospital and administrative staff, as appropriate.

Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with establish processes, policies, and regulations.

Handles conflicts and problems dealing with patients in and appropriate matter.

Reviews and processes incoming and ongoing correspondence to include reports, memorandums, and message.

Lead other staff members with problems and to solve in an efficient manner.

Adhere to privacy policy (HIPPA) and Joint Commissions Standards.

Supervised of Inpatient and Outpatient Registration procedures for a 153 beds acute facility.

Knowledge of the various medical facility units and services, and the medical terminology and procedure common to each unit.

EDUCATION

MAY 1996

GENERAL STUDIES, Tylertown High School

MAY 1999

ASSOCIATE OF SCIENCE, Pearl river community college

SKILLS

Scheduling medical appointments in a clinical and hospital setting.

Detail-oriented, ability to multi-task in a fast-paced, high volume call center environment

Strong communication skills and able to receive criticism

Strong time management and organizational skills, including ability to manage and prioritize multiple tasks

Knowledge of the admitting process internally and externally in a hospital environment.

Adhere to privacy policy of HIPPA/Privacy Act

Professionalism with the ability to balance urgency and decisiveness with customer service relationship skills and attention to detail.

REFERENCES

Sondra Love-Magee – IT Supervisor

Phone: 228-217-584

Gilda Sizor- Office Management

Phone: 228-***-****

Susan Barnes- Supervisor

Phone: 228-***-****

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