Customer Service Patient Access
Resume:
Sabrina Naitram
Winter Garden, FL
**************@*****.***
Dedicated and Experienced healthcare and customer service professional seeking employment within a highly respected organization to utilize my exceptional skills. In financial counsel/Patient Access, interested in a position to gain more experience and develop new skills for working a different setting.
Work Experience
Patient Advocate
Appriohealth - Orlando, FL
July 2020 to Sep 2020
Receive inbound from patients or MD Offices regarding status of patient orders for medications, prior authorizations and all other inquiries. Coordinate patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient information, notifying the pharmacist of issues or changes in the patient's condition. Provide correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism.
1. Submit Medicaid and disability application for patient. Follow up. On application.
Screen patient to see if the qualify for any source of payment to pay the bill. ETC.
Eligibility Specialist
Orlando Health Central Hospital - Ocoee, FL
March 2010 to May 2020
Fast Paste ER, check in patient, Demonstrated knowledge of HIPPA Privacy and consent for treatment, Confirmed patient demographic, Collect copay, coinsurance, deductible, Verify all insurance in Availity, Post payment in patient account, Answer any question patient has, Close all payment at end of shift.
• Responsible for conducting eligibility screenings, assessment of patient financial requirements, and counseling patients on insurance benefits and co-payments.
• Identify and coordinate patient resources as it pertains to reimbursement, such as copay cards, third party assistance programs, and manufacturer assistance programs.
• Handle inbound calls from patients, physician offices, and/or insurance companies (Blue cross Blue shield, Cigna etc.)
• Determine patient’s financial responsibilities as stated by insurances.
• Obtain authorizations for current and new patients for home infusion needs.
Phlebotomist/Lab Assistant
Florida Hospital Altamonte - Altamonte Springs, FL
October 2013 to November 2015
Triage patients, vital signs, allergy &venom injections, medical documentation, discharging patients. Assistance with Allergy testing
Mobile phlebotomist travel from nursing home to nursing home collecting blood specimens.
* Duties: Prepares and maintains necessary equipment and supplies.
* Performs venipuncture, arterial puncture, capillary puncture, and other fluid collection. procedures on patients, and ensures specimens are appropriately labelled and identified.
* Assists the patient before, during, and after collection of the specimen.
* Must maintain patient confidentiality, keep necessary records, and document results.
Each portion of the process is equally important and is often performed in addition to other medical office responsibilities and laboratory functions.
Busy and fast paste, Drawing Blood, Accession specimen, answer all Calls, All Customer Interactions
Customer Service/Sales
Westgate Resorts - Ocoee, FL
April 2004 to August 2015
• Collect cash, checks, and credit card payments from customers.
• Make change accurately and efficiently.
• Issue receipts to customers.
• Deal with returns and refunds as necessary.
• Maintain cash control over register drawer and verify amounts are correct.
• Answer customer questions as they arise.
Assist Customers in all Aspect of Reservations, Book Vacations Packages, Assist Customer Problems and Help find Solutions
Medical Assistant
West Orange Medical - Winter Garden, FL
February 2004 to November 2005
● Check patients in/out, collect payments, patient communication, prepare daily schedule, prepare workers compensation paperwork, check eligibility, Distribute work accommodation communication between disability management and large corporation, update multiple logs/spreadsheets for restrictive work, lost time and workers compensation referrals, clear work queues
● Room patients, lab draws, referrals, prior authorization requests, procedure preparation, administer injections, call in prescriptions, medical records, perform daily calibrations for hearing exams, spirometry, drug and alcohol testing, hydroculators, temperatures, ear examination, perform drug and alcohol testing, preform hearing exams.
● Represent company during health fairs, company picnics and events
Rooming PT, Vital Signs, Administer Injection, Call in Prescriptions, EKG, Drawing Blood, Filing, Verify all Insurances, Obtain Referrals
Medical Assistant
Family Physician Group - Orlando, FL
March 2003 to February 2004
● Check patients in/out, collect payments, patient communication, prepare daily schedule, prepare workers compensation paperwork, check eligibility, Distribute work accommodation communication between disability management and large corporation, update multiple logs/spreadsheets for restrictive work, lost time and workers compensation referrals, clear work queues
● Room patients, lab draws, referrals, prior authorization requests, procedure preparation, administer injections, call in prescriptions, medical records, perform daily calibrations for hearing exams, spirometry, drug and alcohol testing, hydroculators, temperatures, ear examination, perform drug and alcohol testing, preform hearing exams.
● Represent company during health fairs, company picnics and events
Rooming PT, Vital Signs, Administer Injection, Call in Prescriptions, EKG, Drawing Blood, Filing, Verify all Insurances, Obtain Referrals
Education
Associate in Medical Assistant
Drake School of the Bronx - Bronx, NY
2013
Skills
• Financial Counselor, Medical Assistant, EKG Certification, Phlebotomy Certification, Use of Availity, Use of Star/Allscript/Sunrise.
• Venipuncture
• Vital Signs
• EMR Systems
• Experience Administering Injections
• Phlebotomy
Certifications and Licenses
Certified Clinical Medical Assistant (CCMA)
Nationally Registered Certified Medical Assistant (NRCMA)
Registered Medical Assistant (RMA)
Certified Medical Assistant (CMA)
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