Account manager
Resume:
Jonathan De Lillo
Mesa, AZ *****
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Account Manager
Grubhub-Tempe, AZ
September 2023 to Present
Over seeing anywhere from 1200-1500 accounts.
Monitoring accounts daily by working off Team Dashboard. Helping Owner's with their accounts by setting them up with Marketing( where they will be seen on the platform)
Setting up Promotions ( help drive customers count and increase sales) Work cases that were created by owners calling into restaurant care and having an issue with the accounts. Example: ACH setup // Driver issues// POS related // Anything regarding the accounts. Calling accounts and Checking-in with owners having conversations about the account health. Front End Manager
Fry's Food Stores-Tempe, AZ
January 2023 to September 2023
Manage multiple department employees.
• Write schedules for Cashiers, Customer service, Maintenance service, Bookkeeper and Courtesy clerks.
• Provide fresh, friendly and full service to every customer every time.
• Maintain our weekly,monthly and quarterly goals provided by District Management
• Help train new employees with Kroger standards.
General Manager
Jamba Juice-Mesa, AZ
January 2020 to January 2023
Over seeing daily operations
• Cash handling (bank deposits)
• Labor Control (writing schedule 7shifts)
• Payroll process and onboarding thru ADP
• Food Ordering (Us food/Local Produce company)
• Adhere to local Health Department regulations all audit "A"
• 2021 and 2022 Golden Pineapple Award Nomination 100% QSC
• Ecosure inspections(brand-standard) perfect score 2022 aduits
• Became a TSM (Training Store Manager) in May 2022 General Manager
Chompie's Restaurant, Deli and Bakery-Tempe, AZ
September 2018 to February 2019
General Manager
Village Inn-East Mesa, AZ
June 2014 to September 2018
Responsible for day to day Operations
● Worked with a declining budget weekly broken down from period to insure maximum profitability is achieved.
● Operating Systems- Aloha, Day Force, CBO (Central Back Office) inventory and invoices.
● Sysco food vendor, US Foods (Next day Gourmet)
● Responsible for all New Hires ( I-9 compliance Government site)
● Multi Million dollar Unit.
● Member of Mesa Chamber of Commerce
General Manager, Great Steak & Potato
Kalaha Corp-Tempe, AZ
June 2012 to June 2014
Ran daily operations
● Worked with Mirco POS system
● Preformed all food orders from Concord Foods, Pepsi and local produce company
● Preformed daily, weekly and monthly store inventory numbers
● Hired all new crew when store was taken over in 06/12 old crew quit.
● First Corp Great Store for Kahala turned it into a training store for new potential franchisees. Store Manager
Wireless World Communications-Verizon-Montvale, NJ September 2011 to April 2012
Verizon Indirect Authorized Retailer
● Upgrade or New line Activations using Eroes system
● Problem solve issues with customers phones from technical problem to insurance claims
● Fios Sales Rep through Spot Login.
● Keep inventory on a large number of phones and accessories
● Worked with local communities to set up Verizon events from cellphones to Fios General Manager
Five Guys-Long Island, NY
May 2011 to September 2011
5/11-9/11
● Hire and train employees
● Perform daily, weekly, monthly store inventory and location evaluations
● Staff and manager schedules and bi-weekly payroll
● Top Manager award March 2011
● Steritech highest average 2010 in district 98.5%
● Contact vendors for store needs
● Work with Radiant POS system
General Manager
Five Guys Burgers & Fries-East Rutherford, NJ
August 2009 to May 2011
Manager
Uno Chicago Bar and Grill-Jersey City, NJ
September 2002 to August 2009
Started out as a line cook and took the certified trainer test and became certified trainer. Trained all new employees on grill/sauté/fry/expo. All functions in the kitchen I was able to perform.
● Weekly inventory control and theoretical report to control food cost
● Staff schedules
● Food orders three times a week thru US Foods and produce distributors also placed liquor orders
● Some bartending also when help was needed
● Worked with NCR system
Education
High School Diploma
Clifton High School - Clifton, NJ
June 2000
Skills
• ACH
• Cold Calling
• Salesforce
• Restaurant Management
• POS
• Account Management
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