Customer Service Sales Representative

Paul R. Williams

Manteca, CA 209-***-**** ********@*****.*** https://www.linkedin.com/in/paulwilliams5071

Successful Sales and Business Professional

Entrepreneurial Strategic Problem Solver Change Agent Highly Effective

Profile

Extensive and successful experience in a variety of customer-facing and technical environments

Excellent communicator with demonstrated ability to collaborate with staff, management, union leaders, business partners and others at all organizational levels

Outstanding blend of organization, prioritization, leadership and interpersonal skills

Proven ability to lead and supervise team members, manage a wide range of duties simultaneously and coordinate multi-level directives

Provide sound consultative advice to executive-level teams and board members

Mentor and lead teams by example and with integrity to deliver service excellence

Consistent success is rooted within the combined concepts of quality, continuous improvement and effective process enhancements

Key Strengths

Strategy Planning and Implementation

Budget Planning and Control

Regulatory Compliance

Team Contribution and Leadership

Trustworthiness

Customer Service and Rapport

Analytical Problem Solving

Persuasion and Public Relations

Key Achievements

Stepped in to revitalize an auto racing team. Took the declining team mid-season, raised $20,000 and gained corporate sponsors in less than a week.

Promoted successful and diverse fundraisers as volunteer youth and high school football and baseball coach for over 20 years; served as Board member numerous times.

Areas of Expertise

Operations Management

At Lynx Enterprises, consistently maintained or exceeded $450K finished product monthly revenue through combination of overseeing all work, labor scheduling, and quality control, plus training all department employees in efficient material usage and processes. Educated and trained all department employees in EPA and OSHA regulations.

As Warehouse Control Manager for Lincoln Unified School District, expertly and efficiently managed warehouse continuity. Scheduled materials shipping and receiving throughout the school district, including hazardous materials on occasion. Rigorously adhered to Hazardous Material handling, shipping and disposal guidelines.

Sales and Strategic Management

At The National Federation of Independent Business/Auto Trader Publishing, accurately analyzed small business needs and local economic conditions to assess business owners’ positions and their needs going forward. Devised and implemented a successful strategy resulting in developing and maintaining strong and high-performing territories in California’s Central Valley.

Results of these activities include:

oSales Person of the Year for Auto Trader Publishing, 2007

oIncreased member strength with The National Federation of Independent Business by 25%

oIncreased Auto Trader Publishing within the territory by 300%

Used the same approach in the local area to gain ongoing fundraising support for youth and high school football and baseball teams from businesses in the local area.

Continued…

Paul R. Williams, page 2 of 2

Areas of Expertise, continued…

Budget Planning and Control

Proficiently executed budget planning and maintained tight budget control at all positions previous to the present one. Budget planning and control was a primary responsibility as an independent insurance agent, Paint Department Manager at Lynx Enterprises, and Warehouse Control Manager at Lincoln Unified School District.

Advised individual and small business clients in managing their own insurance and advertising budgets.

Fundraising Activities

Successfully revitalized an auto racing team in mid-season. Gained corporate sponsors and raised $20,000 in less than a week, then added to that total.

Supported numerous successful fundraisers while serving as a volunteer youth and high school football and baseball coach over 20 years. Fundraising efforts spanned small and localized efforts to city-wide campaigns gaining important corporate and small business sponsors.

Professional Experience

Sales Representative

National Write Your Congressman

2024 – Present

Sales Representative

Career/Spectrum Uniforms

2022 – 2024

Sales Representative

Elite Document Management Solutions/Choice Financial

2021 – 2022

Sales Representative

Trident Society, Northern CA

2020 – 2021

Tax Consultant

Wall & Associates, Northern CA

2016 – 2020

Independent Insurance Agent

Senior Benefits Services, Ripon, CA

2012 – 2016

Paint Department Manager

Lynx Enterprises, Tracy, CA

2010 – 2011

Sales Representative

The National Federation of Independent Business/Auto Trader Publishing, Sacramento, CA

2005 – 2010

Warehouse Control Manager

Lincoln Unified School District, Stockton, CA

2003 – 2005

Education and Professional Development

Master of Arts in Organizational Management, University of Phoenix

Bachelor of Arts in Business Administration, Sonoma State University, Rohnert Park, CA

Professional Development

Remote Sales Closing class, Remote Closing Academy, 2022

Dale Carnegie Human Relations and Business courses

California State Insurance license, 2012

Additional Information

Volunteerism and Community Involvement

Salida Sanitary District Board of Directors, Salida, CA. Served on the Board for 12 years, including 6 years as President

Mello-Roos Joint Powers Agency Board – 5 years with the Board, 3 of which were as Vice President

Assistant Instructor for the Dale Carnegie Management Course

Coached various youth and high school football and baseball teams over 20 years. Promoted successful fundraisers and served as Board member

Stepped in to revitalize an auto racing team. Took the declining team mid-season, raised $20,000 and gained a sponsor in less than a week

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