Project Manager Management

VIDHEY TRIVEDI

ICP-ACC, SAFe®- SASM, CSM®, PMP®, Prince2®, CSA, B. Eng., M. Eng., CSA

Ottawa, K2S 2S6

Cell: 613-***-**** Email: **************@*****.*** LinkedIn: https://www.linkedin.com/in/vidheytrivedi/

PROFESSIONAL EXPERIENCE

14+ years of experience in Private Sector and Public sector organizations, large IT/IM, Hi-Tech multinational Canadian and North American conglomerate, managing customer facing projects from the Initiating and Business case preparation to hand over and closing. Managed concurrent projects with Waterfall, Agile, Scrum and Hybrid Methodologies. Lead Agile Transformation and Digital Transformation initiatives. Managed projects up to $37 million consisting of teams with up to 20 team members. Canadian Citizen.

Experience as IT Project manager executing multiple streams programs on a large IT/Technology domain.

Demonstrated know-how in planning, scheduling and forecasting projects using industry standard Project Management methodology.

Experienced in delivering projects right from requirement gathering till operational handover.

Experienced in preparing reports, proposals, briefing materials, presentations, and documentation, and other communications.

Experienced capturing and tracking tasks, and reporting against milestones

Adept at leading cross-functional teams to deliver high-impact projects on time and within budget.

Experienced in migration projects involving ERP, CRM, and legacy workflow solutions to Low Code/No Code solutions using ServiceNow and MS Dynamics.

Highly proficient in project methodologies and management principles such as Waterfall, Agile, Scrum and Hybrid Methodologies.

Have excellent risk mitigation, time management, task planning and prioritization skills.

Customer focused, quickly builds rapport with customer and maintain it over long time.

Good team player, able to adapt quickly to changing client requirements, needs minimal supervision.

Extremely comfortable working in complex, ambiguous and dynamic environment.

CORE COMPETENCIES

● Project Management ● Stakeholder Engagement ● Requirement Analysis

● Vendor Management ● Risk and Issue Management ● Change Management

● Design Thinking ● Coaching ● Mentoring

● Consulting ● SAFe ● Scrum

● Kanban ● Organization Change Management ● Workshop Facilitation

● Vendor Management ● Custom Agile Frameworks ● Agile Transformation

● Scaling Agile ● Innovation ● Digital Transformation

TOOLS

● MS Azure DevOps ● Jira ● Rally

● ServiceNow ● MS Project ● Power BI

● MS Dynamics ● Salesforce ● Oracle

EDUCATION

Masters in Science, Purdue University, West Lafayette Campus, Indianapolis, USA -2013

Bachelor of Engineering, Nagpur University- 2004

CERTIFICATION

ICAgile Certified ProfessionaI in Agile Coaching- (ICP-ACC)

Project Management Professional (PMP)

SAFe - SASM

Certified Scrum Master (CSM)

Prince2 Practitioner

RELEVANT EXPERIENCE

Atlantic Canada Opportunity Agency (ACOA) (April 2024 – Till Date)

The Atlantic Canada Opportunities Agency (ACOA) works to create opportunities for economic growth in the region by helping businesses become more competitive, innovative and productive

IT Project Manager – Agile Coach

Performed Transformation Readiness Assessment with leadership on the Agile transformation with the aim of uncovering the underlying needs, opportunities for organizational change to ensure readiness to undertake an Agile transformation.

Organized workshops for leadership and teams that work at the enterprise level in Agile transformations, transitions or improvements to ensure a holistic approach to the transformational journey.

Coached and helped senior leaders and teams prioritize business goals and operations.

Conducted team check-ins to ensure Agile implementation is sustained and functional.

Aligned Executives and Senior Leadership team with Agile Mindset and Agile Project Management to deliver a customer-centric and innovative solution with speed, flexibility, and high quality.

Aligned the change objectives to that of the portfolio and the overall business transformation.

Ensured that Agile initiatives are aligned with the organization's strategic business objectives, and help maximize the value delivered by Agile teams.

Adapted coaching methods to address current delivery challenges and goals, aiming for predictability, velocity, and successful releases.

Used data insights to confidently discuss progress with leadership.

Enabled a proactive, disciplined, and sustainable approach to organization change, holding leaders and systems as the client using structured coaching techniques with focus on outcomes.

Enabled mindset to evolve consciousness to move from the status quo to change by optimizing leadership development.

Enabled an organization-centric approach in creating new systems or optimizing existing to hear all the voices of the organization and bring in metrics to inspect and adapt to the improvements made.

Formulated customized coaching plans for Enterprise, addressing their specific needs and challenges.

Coached agile delivery teams on a range of agile practices, behaviors, tools, and approaches to promote maturity and delivery excellence.

Provided team-level training on diverse agile practices and frameworks, such as Kanban and design thinking, to broaden teams’ skill sets.

Created and nurtured a psychologically safe environment within teams to encourage experimentation, learning, and continuous improvement while driving change.

Helped Scrum Masters and Product Owners resolve problems and identify innovative solutions.

Offered advice and guidance for delivery teams on how to transition to and operate in scaled delivery environments.

Coached team lead and their team members on driving agile adoption.

Delivered training, consulting, coaching and mentoring for agile teams, Leadership and Executives.

Guided agile teams throughout the organization and through various phases of the Scaled Agile transformation lifecycle.

Attend key Agile ceremonies, reviews, and interviewed practitioners to check practices against the standard agile framework.

Identified potential development steps for team members to accelerate and reach the next level of capability.

Responded to inquiries from stakeholders at all levels in the organization (technical, business, Senior and Executive Management) and addressed their concerns on Agile Scale Practice.

Provided advice and guidance to stakeholders with respect to agile best practices.

Developed and supported coaching plans for agile teams, as well as team members, Leadership and Executives.

Supported and coached the Scrum Masters to enhance their effectiveness and capability.

Supported and coached team members to ensure they have the ability / agile competencies to complete key activities required for agile delivery.

Adhered to enterprise frameworks and methodologies that relate to activities for the business areas.

Ensured respective policies/practices are well executed, met business needs, complies with internal and external requirements, and aligns with business priorities.

Facilitated work execution that is aligned to established cost, timing, deliverable and scope objectives.

Adhered to enterprise governance to ensure that deliverables meet all the performance, quality and compliance standards and follow the approved methodology.

Worked directly with key stakeholders to remove impediments and help manage cross- team dependencies.

Collaborated with Product Owners, Technology Leads and Teams on Solution Planning, Program Increment Planning, Sprint planning, Sprint Demo, Program Increment Demo, Solution Demo, impediment removal, and Team execution.

Maintained a culture of risk management and control, supported by effective processes in alignment with risk appetite.

Technical Environment: DevOps, Azure DevOps, SharePoint, Power BI, MS Dynamics, ServiceNow, MS Project, MS Office, SharePoint, Power BI, MS Visio, MS Teams, SharePoint Migration

Employment and Social Development Canada (July 2022 – March 2024)

The Employment and Social Development Canada is a federal Government department that is responsible for Social Programs and Labor Market at the federal level

IT Project Manager

Spearheaded complete implementation projects, overseeing the entire project life cycle from gathering requirements to deployment, resulting in improved enhancement in operational efficiency.

Worked closely with cross-functional teams, including developers, administrators, and business analysts, to seamlessly integrate ServiceNow solutions with existing systems.

Facilitated stakeholder meetings to collect and define project requirements, expectations, and success criteria.

Created and maintained Master Schedule for the complex Multiyear Procurement Program of $250 Million encompassing multiple project dependencies in MS project.

Developed and maintained a Project Dashboard and Visual Indicators.

Created and maintained the Individual and Integrated Master Schedule in MS Project.

Created and maintained the ad-hoc and Work in progress Schedules in MS Project to support reports and Executive presentations.

Updated and maintained Work Breakdown Structures.

Identify synchronous and asynchronous schedule dependencies among ongoing projects.

Identified internal and external dependency and scheduling issues.

Led schedule co-ordination efforts within different teams.

Organized schedule development and refinement sessions with different teams.

Created standard and ad-hoc reports for the Project.

Defined Project Milestones, Critical Path for the Schedules.

Ensured schedule resources are allocated and aligned to RACI.

Tracked, monitored, reported and mitigated schedule variances, discrepancies and risks to meet the program deliverables.

Reviewed monitored and commented on project activities, deliverables and timelines.

Created, maintained, reviewed and updated relevant project documentation and artifacts.

Notified Project Manager when issues aroused and consulted team for corrective actions.

Provided regular release of project schedules, project timelines, project implementation forecasts and other estimates related the overall project deliverables.

Led schedule co-ordination efforts with internal and external project stakeholders.

Created the data collection methodology to gather inputs for the project schedule updates.

Developed and documented the risk and issue management processes to be used by the project schedule.

Identified, mitigated, and manage schedule related risks and issues.

Developed and documented control and reporting procedures and the change control process for project schedule and artifacts.

Maintained project artifacts as per established document management requirements for the department and Treasury Board policy.

Established quality control processes for the project schedules, project dashboards and ensured processes are adhere to.

Escalate any risks or issues that require attention to Project Manager.

Conduct and participate in various SCRUM ceremonies such as Daily SCRUM, Sprint Planning, Sprint Demo, Sprint Retrospectives.

Lead morning meetings in absence of Project Manager.

Lead the team through the Agile process and practices.

Updated Visual Indicators, Backlogs, burn down charts and dashboards as needed.

Applied strong leadership skills to remove obstacles and resolve conflicts among project team members.

Guided team through various project phases and gates.

Prepared and maintained project documentation at all levels and maintain project repositories.

Ensured project documents meet quality guidelines and adhere to change management principles.

Technical Environment: : DevOps, Azure DevOps, SharePoint, Power BI, MS Dynamics, ServiceNow, MS Project, MS Office, SharePoint, Power BI, MS Visio, MS Teams, Power BI, MS Dynamics

Canada Border Services Agency (February 2020 – June 2022)

The Canada Border Services Agency is a federal law enforcement agency that is responsible for border control, immigration enforcement, and customs services in Canada

IT Project Manager

Developed Project and Program Roadmaps up to $37 million

Led end-to-end implementation projects, overseeing project lifecycles from requirements gathering to deployment.

Collaborated with cross-functional teams, including developers, administrators, and business analysts, ensuring seamless integration of ServiceNow solutions with existing systems.

Conducted stakeholder meetings to gather and define project requirements, expectations, and success criteria.

Managed project budgets, tracked expenses, and optimized resource allocation, resulting in a 7% cost reduction.

Owned the management of administrative scope of project, from inception to closure.

Tracked the execution of deliverable with reference to Statement of Work.

Collaborated closely with Delivery team in management of the hands-on technical implementation process.

Worked with Agile teams to serve customers and execute on project scope, requirements and integration points as they relate to solution implementation.

Tracked activities in alignment with the overall plan and funding allocation.

Liaised and scheduled meetings with business owners/project managers to move projects forward and gather relevant information.

Reported progress weekly to PMO, Program Manager and Project Manager.

Managed resourcing requests and report on gaps in allocation for each project as needed.

Tracked spending and support forecasting of project expenditures.

Compiled the information required for quarterly reports and amendments, as needed.

Reviewed/proofread/copy-edited project documentation and artifacts.

Logged and raised risks and issues.

Facilitated clear and timely communications between cross-functional teams by helping to manage action logs, monitoring collaborative workspaces.

Ensured dissemination of relevant communications to stakeholders.

Developed and maintain processes and templates as required.

Supported the project manager with the development and maintenance of project artifacts such as a workplan/schedule, budget, charter, and risk log.

Ensured the completion of day-to-day activities, the coordination of resources, documentation and other activities required for project success.

Coordinated meetings, documenting key discussion items, and keeping a record of actions and decisions.

Monitored and reported on the status of the project to the Project manager and Program manager.

Disseminated project-specific documents/information to project team and stakeholders.

Lead team members for project delivery and help manage scope and identify change requests including tasks, deliverables, milestones, resources, and estimated costs.

Collaborated with third-party subcontractors, vendors and technology partners as needed.

Captured and communicated experiences in formal retrospective meetings and workshops relaying standard practices & methodologies, customer experience and resource feedback.

Coordinated critical issues across delivery teams and Client Partners.

Supported and provided inputs for accurately forecasting revenue, profitability, margins, bill rates and utilization across projects.

Managed the lifecycle of software development, from ideation to sprints to deployment.

Interacted with other business and project teams to document various requirements and dependencies.

Provided inputs to Program Strategy by analyzing current operations and challenges.

Established Project Control Office Processes and taken existing processes to the next maturation level.

Developed and Lead Risk management, Change management, Issue Management, Communication Management and Project and Program Status reporting.

Supported execution of strategic initiatives for the Project Office.

Collaborated with internal and external stakeholders to resolve team impediments with other dependent workstreams and work with Product Owner to remove roadblocks/impediments.

Escalated any risks or issues that require attention to Program Managers, Directors and Enterprise Program Management Office.

Designed and implemented an overall risk management process for the Program Project Office.

Performed a risk and dependency assessment: Analyzed current risks and identifying potential risks that are affecting the company.

Established and defined risk threshold the level of risk the organization willing to take.

Supported Identification and monitoring of risk.

Prepared preventive, mitigating and contingency plans.

Prepared and tracked risk management budgets, planned vs actuals.

Prepared Risk reports tailored to the different levels of audiences in the organization.

Created business continuity plans to limit risks.

Evaluated program and project teams risk awareness and provided trainings.

Made Change Management Plans of various types.

Lead and participated in Change Management activities.

Tracked and monitored Request for Change and conducted impact assessment.

Tracked exception requests and corresponding approvals.

Produced Artefacts such as Plans, Roadmaps and Process documents.

Facilitated workshops for cross functional teams.

Prepared financial model and Financial Dashboards for budgeting, Forecasting.

Implemented communication, reporting strategy and dashboard for various deliverables.

Lead the development of requirements and practices various process and activities.

Managed, coordinated and enforced the use of standardized tools, procedures and systems.

Prepared, refined, reviewed written documentation, reports, dashboards and made PowerPoint and oral presentations;

Supported preparation, refinement, review performance reports and facilitated integration with other tools/reports as necessary.

Plan functional and/or technical deliverables with the participation of team leads.

Develop daily or weekly status report and ad hoc reports as required for Director and management.

Creatively developed and implemented new processes.

Guided team through various project phases and gates.

Ensured appropriate resolution of all business and technical issues and taken sign-off from stakeholders.

Prepared and maintained project documentation at all levels and maintain project repositories.

Provided oversight of vendor commitments to ensure performance and compliance.

Managed risks for the various programs and workstreams.

Coordinated project and documents sign-off.

Developed project lessons learned report and close-out report.

Technical Environment: MS Office, MS Visio, MS Project, MS Teams, DevOps, Azure DevOps, SharePoint, Power BI, MS Dynamics, ServiceNow

TELUS (August 2018 – February 2020)

TELUS Communications is a Canadian national telecommunications company that provides a wide range of telecommunications products and services including internet access, voice, entertainment, healthcare, video, and IPTV television

IT Project Manager

Assisted Program Manager in the successful implementation of large complex and integration Program for Unified Communication solution involving project budget $250 Million.

Lead Implementation of CMDB, Service Provisioning, Multifactor Authentication, Delegated Administration, Help Desks Solutions, Training and Service Operations Design as per ITIL standard.

Collaborated with team members to configure and customize ServiceNow modules according to client requirements.

Conducted training sessions for end-users, ensuring effective utilization and maintenance of ServiceNow instances.

Participated in full-cycle implementation projects, playing a role in project planning, execution, and deployment phases.

Worked collaboratively with cross-functional teams to ensure the seamless integration of ServiceNow solutions into existing systems.

Owned the management of administrative scope of project, from inception to closure.

Tracked the execution of deliverable with reference to Statement of Work.

Collaborated closely with Delivery team in management of the hands-on technical implementation process.

Worked with Agile teams to serve customers and execute on project scope, requirements and integration points as they relate to solution implementation.

Lead team members for project delivery and help manage scope and identify change requests including tasks, deliverables, milestones, resources, and estimated costs.

Collaborated with third-party subcontractors, vendors and technology partners as needed.

Created and maintained Master Schedule, supporting schedule and plans for $ 275 million program with high risk, large complexity, cross-functional business impact and multiple medium sized sub projects.

Identified and secured project resources and budget to ensure that the project is delivered on time, on budget and within agreed to scope, meeting or exceeding customer expectations.

Provided inputs for the budgeting, financial forecast.

Monitored project scope and deliverables, consistently adhered to predefined quality measurements to meet business needs and direction.

Led schedule co-ordination efforts with internal and external project stakeholders.

Organized schedule building workshops with different streams concurrently.

Created and maintained the Integrated Master Schedule and other schedules in MS Project.

Implemented weekly updating procedures of the Integrated Master Project Schedule.

Developed and maintained Work Breakdown Structures.

Tracked, monitored and mitigated variances and risks to meet the program deliverables.

Tracked and monitored project change requests.

Identified cross stream dependency and scheduling issues.

Reviewed the activities, status and results with the Project Manager as required.

Developed of Program & Project Dashboard and linked them to Master Project Schedule.

Identified Program and Projects Risks, escalated them to Change Control Board and Change Request.

Identified and reported to Program Manager Team, Project Leader and Project Control Office any issues and risks.

Reviewed monitored and commented on project activities, deliverables and timelines.

Created, maintained, reviewed and updated relevant project documentation and artifacts.

Notified Program Management when issues aroused and consult team for corrective actions.

Identified and monitored risks and constraints.

Ensured project deliverables, those that are relevant to Common and Corporate Systems, are on time, within budget and meet expectations.

Provided regular release of program schedules, project schedules, project timelines, financial forecasts and other estimates related to a subset of the overall project deliverables.

Technical Environment: MS Office, MS Visio, MS Project, MS Teams, DevOps, Azure DevOps, SharePoint, Power BI, MS Dynamics, ServiceNow

Aiolos Engineering Corporation (July 2017-August 2018)

Aiolos Engineering Corporation is a world leader in the design of Test Facilities

Project Scheduler/Project Engineer

Collaborated with Project/Team Leads, Portfolio Service Management, document project objectives, budgetary requirements, timeline, roles and responsibilities of team members, deliverables, constraints, and other parameters.

Used various desktop tools and office automation software products to automate reports and artifacts production.

Provided regular status reports.

Organized, lead and facilitate meetings, including the creation of agendas, preparation of material and maintain record of decisions.

Assisted and supported Team/Project Leader in coordinating projects activities during the development and implementation phases.

Communicated orally and in writing with project personnel, technical subject matter experts, team leads and end users on various matters related to projects and various undertakings.

Maintained documentation on Electronic Document Repository.

Assisted and supported Team/Project Leader in managing releases in Software Development Life Cycle (SDLC) Management Framework.

Prepare presentations using MS PowerPoint.

Collaborated with various Teams to win bid and launch projects across the globe.

Provided research and analytical support to the project team as required.

Prepared artifacts, documents and specifications for Technical and Commercial Bids.

Hosted regular team meetings with cross functional interfaces.

Reported progress and prepared project status reports on a regular basis.

Ensured effective management of all project activities by closely working with other teams.

Supported design and program review with partner/suppliers.

Checked and verified sub-contractor proposals and specifications.

Received and qualified subcontractor proposals; supervises work of project assigned staff, subcontractors and installers.

Coordinated with customers and their representatives, contractors, other trades, subcontractors, and field support staff.

Ensured compliance with internal contracting processes.

Analyzed supplier quotations and addressed suppliers’ queries and questions.

Technical Environment: MS Office, MS Project, SharePoint, Azure DevOps

Canadian North (Dec 2016- May 2017)

Formerly Known as First Air in as Aerospace company with reputation in the areas of Program Management, Turnkey Projects, Design, Engineering, Certification, & Integrated Supply Chain with a history of delivering complex programs.

Project Manager

Worked closely with Project Delivery Team and IT Solution Development Teams to deliver software solution meeting Transport Canada requirements.

Provided administrative and technical support including such as preparing project meeting agendas, documenting and distributing records of decision, minutes of meeting as well as scheduling project meetings.

Organized, lead and facilitate meetings, including the creation of agendas, preparation of material and maintain record of decisions.

Used various desktop tools and office automation software products to automate reports and artifacts production.

Provided regular status reports.

Assisted and supported Team/Project Leader in coordinating projects activities during the development and implementation phases.

Communicated orally and in writing with project personnel, technical subject matter experts, team leads and end users on various matters related to projects and various undertakings.

Maintained documentation on Electronic Document Repository.

Assisted and support Team/Project Leader in managing releases in Software Development Life Cycle (SDLC) Management Framework.

Prepared presentations using MS PowerPoint.

Provided research and analytical support to the project, as required.

Documented, communicated and tracked project and product change requests.

Reported progress and prepared project status reports on a regular basis.

Attending key meetings and capturing minutes and issues.

Coordinate with Production Liaison Engineer.

Ensured effective management of all project activities by closely working with other departments.

Supported design and program review with partner/suppliers.

Technical Environment: MS Office, MS Project, SharePoint, Azure DevOps

Trane Technologies 2004-2016

(Multiple Positions)

Formerly known as Ingersoll Rand is a Hi-Tech North American Conglomerate serving customers in global commercial, industrial and residential markets with market-leading brands such as Thermo King, Trane, American Standard

Senior Project Manager May 2013 – April 2016

Plan multiyear product roadmaps.

Created business proposals for new projects up to $5 million and got approvals from Executive Committee.

Created financial plan, financial models, budgets, forecasts for the programs.

Facilitated scrum ceremonies such as sprint planning, daily stand-up meetings, sprint review and sprint retrospectives according to Agile Management

Supported Product owner in communicating with scrum team and associated stakeholders to ensure the vision, goals and product delivery commitments are communicated and well understood.

Supported the Product Owners and work closely with them to effectively create, maintain and refine the product backlog and help in sprint and release planning.

Organized development meeting and acted as Product Owner to development team.

Provided detail requirements in various forms: Scrum stories, detail design.

Removed any impediment encountered for the development team.

Supported the higher management in changing requirements to maintain the up-to-date and healthy feasible current backlog

Mentored Agile practices and processes to the client.

Interacted with External Suppliers and followed processes for Request for Information (RFI), Request for proposal (RFP), Request for Quote (RFQ).

Conduced Technical and commercial feasibility for RFP and RFQ received.

Conducted Supplier Audits.

Worked with a Product Owner assigned by client.

Provided one-on-one professional coaching to individuals

Managed and prioritized product backlog and inter-group dependencies

Communicated with client to capture the software requirements to build the product backlog.

Lead and coached teams in co-located and remote environment.

Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.

Enforced Kanban principles as a scrum master that resulted in reduction of Cycle time by 20% thus increasing team's throughput in less than 10 weeks

Supported PLM software migration, workflow automation setup and ERP migrations, Software Development Life Cycle (SDLC) Management Framework migrations.

Organized and Conducted unit tests, smoke tests, integrated tests, end to end tests and User acceptance tests (UAT)

Launched Telemetry product for Transport Refrigeration with remote tracking and web interface.

Created business cases for new projects up to $7.4 million and got approvals from Executive Committee.

Planned and managed budget up to $5 million and head count 39 resources.

Supported

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