Executive Assistant Customer Service

TAYLOR BLACK GOODHUE

Coventry, CT · 530-***-****

******@*****.***

I am a seasoned leader and a strong communicator seeking a position with a forward-moving organization where I can apply my experience and grow in my profession. I specialize in inventory management, production management, administration, and creating procedures for quality teams. In my work, I have developed procedures that resulted in reduced labor costs, improved customer satisfaction, and incentive-based training programs that strengthened employee satisfaction.

EXPERIENCE

MARCH 2022 – CURRENT

OFFICE & FINANCE MANAGER, SHASTA BUILDERS EXCHANGE/THE TRADE SCHOOL Day to Day office duties include Customer Service, Planroom operations, inventory and events for both entities. Account Payable/Receivable, JE’s, Reconciliations and financial reports for monthly board meetings.

AUGUST 2019 – FEBRUARY 2022

CLIENT SERVICE SPECIALIST, THE GEO GROUP/SHASTA DAILY REPORTING CENTER Client intake and participation check-in. Daily office administration assisting Probation officials and Case Managers with scheduling and client engagement. Assist with accounting and computer systems. Facilitate Women’s groups. Certified in Moral Recognition Therapy and Motivational Interviewing.

NOVEMBER 2018 – AUGUST 2019

EXECUTIVE ASSISTANT & CLIENT RELATIONS, KNOCK KNOCK MARKETING Executive Assistant to Owner providing scheduling, email, client relations, and sales management. Lead vendor relation sourcing and communication. Manage signed agreements and review. Liaison between the sales department and operations addressing internal issues. Created and collaborated on sales procedures and policies.

MARCH 2017 - NOVEMBER 2018

OPERATIONS MANAGER/ACCOUNTING ASSISTANT, XFIRE CLAIM, O2 STAFFING Forensic Accounting including IRS investigation from previous bookkeeper. A/R, A/P, JE’s, reconciliations, payroll, and HR duties. In charge of day-to-day operations. DECEMBER 2010 – JUNE 2016

OFFICE MANAGER/CLIENT RELATIONS/EA, BAROLDI & ASSOCIATES/SEOP, INC. OFFICE MANAGEMENT, IT DUTIES INCLUDING SOFTWARE INTEGRATIONS, HUMAN RESOURCE ENGAGEMENT WITH FOCUS ON INSURANCE. SUPERVISOR OF SALES FLOOR, EXECUTIVE ASSISTANT TO OWNER, BOTH BUSINESS AND PERSONAL DUTIES, 24/7 HOURS. TAX FILING, ASSISTING TAX PREPARATIONS, CALENDAR MANAGEMENT ALONG. REPUTATION MGMT, PPC, SEO OPERATIONS, PROPOSAL CREATION, CLIENT MGMT.

SEPTEMBER 2003 – DECEMBER 2010

SALES MANAGER/OPERATIONS, US MODULAR/US SOURCE.

SALES FLOOR MGMT, INVENTORY MGMT, IT SUPPORT, SCHEDULING IT REPAIRS, PURCHASING, ACCOUNTING, PAYROLL, VENDOR RELATIONS INCLUDING INTERNATIONAL RELATIONS. WAREHOUSE MANAGER, SHIPPING AND PRODUCTION MANAGER. EDUCATION

OCTOBER 2022

PARALEGAL, CLS BARBARI/ ADAMS STATE UNIVERSITY

Advanced certificate including Criminal Law, Criminal Procedures, Family Law, Victim Advocacy, Arbitration, Estate Planning and Constitutional Law. Additional certificate in Advanced Legal Research and Writing Average 3.8 GPA

CURRENT

BS, BUSINESS ADMIN & LEGAL STUDIES/ ADAMS STATE UNIVERSITY AA graduation Fall 2023, continuing to earn my Bachelors in Science eta. 2024 Planning on getting my Masters in Law with a focus on Advocacy and Civil rights GPA 3.5

SKILLS

• Microsoft Office 365/2021

• Accounting systems and software

o MAS Accounting

o Quicken, QuickBooks

o Peachtree

• CRM systems and software

o Sales Logix

o SalesForce

o Sugar

o ACT

o Monday.com

o Airtable

• Adobe Pro

• Shipping and receiving software

• Operating Systems

o Windows desktop and server

o MS Exchange

• Westlaw

ACTIVITIES

Volunteer Paralegal at the Legal Aid Society of Orange County Volunteer at One Safe Place on the crisis line (weekly) One Safe Place 66- Hour Domestic Violence and Sexual Assault Crisis Intervention & Advocacy Training Certificate

2

Contact this candidate