Product Manager Technical Support
Resume:
Joseph Whitley
Product Manager
CSM, CSPO, PMC I II III, PMP Certifications
Highly motivated technical professional with strong verbal, listening and written skills. Comfortable interacting across all levels of an organization and the public. Diverse background committed to quality and excellence to achieve individual and team goals.
Experience
Education
Product Manager LINQ Feb. 2023-Present
●Proficiency in defining product features, functionalities, and user stories.
●Oversee ERP software offerings, specializing in managing State and Federal reporting for educational districts nationwide. Ensure accurate and compliant reporting for existing requirements and spearheading integration for new reporting mandates
●Use Agile principles to achieve greater flexibility and responsiveness in addressing changing regulatory landscapes and customer demands.
●Facilitate effective communication and collaboration among cross-functional teams including developers, QA engineers, and stakeholders.
●Develop and execute product roadmaps
●Leverage data analytics and insights to inform product decisions and optimizations.
●Align product strategy with overall business goals and objectives.
Escalations Support LINQ 2019- Feb. 2023
●Escalations Team Lead, providing technical support for the full product suite, including MealsPlus, Isite and K12 Payment Center.
●Prepared user stories for the Product Team
●Worked in SQL, Azure and ADO.
●Developed strong relationships with customers and internal teams to facilitate effective problem-solving and product implementation.
●Created comprehensive training documents to support product adoption and user proficiency.
Customer Support LINQ 2017-2019
● Took calls on any number of issues from software bugs to customer education across all products offered by LINQ. Also traveled to client sites for trainings in large groups or one on one as needed.
2015-2022
Kure Beach Town Council
After serving for three years on the Planning and Zoning Board, I was elected twice to serve on the Town Council. During my tenure, I worked closely with our Police and Fire Departments, Federal Agencies, the U.S. Army, State and Federal elected officials. lobbyists and our Zoning Board to achieve the yearly goals for the Town.
B.A. in History/Political Science
(double major)
North Carolina State University
Skills
●Long Term Relationship Building
●Strategic Planning
●Technical Support
●Product Management
●Agile Methodology
●Customer Retention
Contact
210 B Roanoke St
Christiansburg, VA 27073
***.*******@*****.***
linkedin.com/in/joseph-whitley-csm-cspo
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