Customer Service Medical Assistant

GLENDON RICHARDS

Splendora, Texas ***** 832-***-**** ***********@*****.***

Professional Summary

Accomplished Flight Attendant offering over 39 years. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Customer- driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Looking ro pursue Xray and MRI position in a Hospital or Clinic setting. Skills

Diagnostic imaging

Patient education

X-rays

Radiologic technology

Patient Assessments

Patient shielding techniques

Equipment Maintenance

Work History

02/2024 to Current

X-Ray Technologist PRN

Aspire Hospital & Imaging Conroe TX

Positioned patients for optimal comfort and set up effective sterile fields before procedures. Developed and processed radiologic film to aid in diagnostics and patient monitoring with high-quality imagery.

Reduced radiation exposure risks by strictly adhering to safety protocols and guidelines during X-ray procedures.

Checked equipment each day and reported major malfunctions to supervisor for attention. X-ray Tech/Medical assistant 01/24 to Current

Precise urgent care – 1501 north church street Livingston, Texas #800 77351 Assisted with routine checks and diagnostic testing by collecting and processing specimens. Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.

Sanitized, restocked, and organized exam rooms and medical equipment. Collected and documented patient medical information such as blood pressure and weight. Obtained client medical history, medication information, symptoms, and allergies. Verified patient insurance coverage and collected required co-payments. Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Answered telephone calls to offer office information, answer questions, and direct calls to staff. Followed appropriate procedures to minimize patient's exposure to radiation. Completed EKGs and other tests based on patient presentation in office. performed xray's for evaluation by phycisian.

maintained equipment

maintained radiation safety and other prodicals for patients. X-Ray Technologist/ Medical assistant 07/2023 to 09/2023 Brazos Urgent Care / Externship – 6306 Fairbanks Houston, TX 77040 Completed x-rays safely by correctly using shielding equipment following OSHA requirements. Positioned patients for optimal comfort and set up effective sterile fields before procedures. Documented patient data and histories and updated charts with current information. Helped physicians read and understand resulting imagery by offering expert counsel in complex cases.

Operated diagnostic equipment such as radiographic and ultrasound equipment and interpreted resulting images.

Obtained blood samples for related laboratory testing and conducted basic tests such as covid,flu,streep and urine test's in-office.

Supported efficient clinic operations by removing sutures, replacing dressings and giving basic injections.

Checked equipment each day and reported major malfunctions to supervisor for attention. Assisted doctor during procedures, helping to run machinery and keep patients comfortable and still.

Maintained examination rooms and restocked medical and radiologic supplies. Managed admissions forms, patient instructions and consent documentation. Developed and processed radiologic film to aid in diagnostics and patient monitoring with high-quality imagery.

Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images. Handled private and confidential information in compliance with hospital policies and procedures.

Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.

Continental Airlines/United Airlines – George Bush Intercontinental Airport Flight Attendant -02/1985 to 03/2023

Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.

Verified aircraft and passenger compliance with policies, regulations, and safety guidance. Resolved passenger conflicts and medical emergencies during flights. Used excellent customer service skills in addressing passengers' needs. Flight Instructor 02/1985 to 06/1992

Continental Airlines – Houston

Gained strong leadership skills by managing projects from start to finish. Skilled at working independently and collaboratively in a team environment. Provided professional services and support in a dynamic work environment. Education

High School Diploma : General Education

Ashworth College - Georgia, USA

Awarded Honors 3.28 GPA

Medical Assistant : Health Care

PM Careers institute - Dallas,TX

Certificate In Xray Radiology : Radiology

Avery X-Ray School - Dallas, TX

Languages

Spanish:

Elementary (A2)

Certifications

TEXAS MEDICAL BOARD Certified, AVERY XRAY MRI SCHOOL - March,2023-June2023 CPR/AED -12/29/2022,National CPR Foundation ID#2E452 NRCMA - Certified Medical Assistant:NAHP#227294

07-06-23 To 07-15-24

BLS/AED National CPR foudation

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