Customer Service Data Entry
Resume:
Sarah Fields
Seeking a company that will allow me the opportunity use the skills & experience obtained from Ultimate Medical Academy to assist and grow within. Chicago, IL 60629
**********@*****.***
Customer service oriented professional able to coordinate the medical office administrative and clerical duties to ensure effective patient services and optimal levels of patient volume and flow. Follows policies, procedures and guidelines to ensure consistent quality and maintains and safeguards patient privacy and confidentiality.
o Well-organized, manages time and priorities tasks in fast paced environments o Effective problem solver, able to assess situation and identify solutions o Function independently with minimal direction and guidance
Academic Honors Recognition / Honor Roll
Fluent in basic American Sign Language (ASL)
Greenway Prime Suite EHR / Microsoft Office / MS Word / MS Excel / MS PowerPoint Willing to relocate to: Chicago, IL - Burbank, IL - Bedford Park, IL Authorized to work in the US for any employer
Work Experience
Assistant Site Director
Catholic Charities of the Archdiocese of Chicago-Chicago, IL June 2024 to Present
Inventory, placing & receiving orders, customer service, POS check out, stocking shelves, data entry. Homemaker
Home Parent & Baby sitter-Chicago, IL
December 2021 to Present
o Ensure household duties are completed in a timely manner o Develop, manage, and maintain a budget effectively o Coordinate medical care, meals, and social activities. In addition I’ve been a babysitter to working parents in addition to taking care of my own children for several years. Temporary Safe Passage Worker
A Knock at Midnight-Chicago, IL
August 2023 to September 2023
Brief employment working for this company. Position required standing under extreme weather conditions while monitoring the comings and going of the youth to and from school within a certain distance. In addition document and report any questionable activity that may cause potential harm to the children and others within the school zone.
Omni Dept. Associate
JCPenney-Chicago, IL
October 2022 to March 2023
Customer service, process orders for pick up, place orders using Find More application. Process transactions via cash, credit card or mobile purchases using NFC tap to pay. Assist from time to time with the backroom sorting of merchandise and sensor tagging valuable merchandise. Client Support Agent
Conduent-Remote
October 2021 to December 2021
Provide exceptional customer service to clients on behalf of Humana healthcare. Inform regarding health coverage and additional options in which the clients may not be aware of as well as update essential information while abiding by HIPAA regulations.
Warehouse Associate
Amazon I Distribution Center-Chicago, IL
October 2016 to January 2017
o Picked customer orders on all levels of a multi-level mezzanine o Packed, shipped orders, and troubleshot problems to resolution o Adhered to strict safety, quality and production standards Cashier / Customer Service
Best Buy I Retail-Burbank, IL
November 2013 to January 2015
o Interacted with customers in a positive manner and demonstrated high level of customer service o Processed retail transactions, accepted payments, answered phones, and stocked shelves o Worked as a team member to ensure customers received the best possible service o Performed opening and closing duties and followed all policies as they related to customer confidentiality Education
Diploma in Medical Administrative Assistant
Ultimate Medical Academy-Tampa - Tampa, FL
May 2019 to February 2020
Skills
• CMS 1500 Claim Form Billing Cycle
• Claims Appeal Process
• Medical Administrative Assistant Medical Terminology
• Patient Registration Office Accounting Medical Records Management
• Release of Information
• HIPAA Compliance Medical Transcription Basic Coding Skills for ICD / CPT
• Third Party
• Medicare
• Medicaid HMO
• PPO Medical Laws & Ethics
• Anatomy & Physiology
• ICD-IO
• Customer Service
• Retail Sales
• Data Entry
• Warehouse Experience
• Patient Processing
• Medical Office Experience
• American Sign Language
• ICD-9
• American Sign Language
• ICD-9
• Medical Scheduling
• Warehouse Distribution Experience
• Medical Billing
• Insurance Verification
• ICD-10
• EMR Systems
• Sales
• Microsoft Excel
• Microsoft Word
• Medical Coding
• Time management
• Computer literacy
• English
• Quality Assurance
• Microsoft Powerpoint
• POS
• Phone Etiquette
• Upselling
• Merchandising
• Childcare (10+ years)
• Leadership
• Customer service
• Experience working with students
• Sales
• Administrative experience
• Communication skills
• ICD-9
• HIPAA
• Data collection
• Cash handling
• Cash register
• Upselling
• Windows
• Medical administrative support
• Medical terminology
• Telemarketing
• Salesforce
• Retail sales
• Negotiation
• Heavy lifting
• Computer networking
• Typing
• Strategic planning
• Oracle
• Construction
• English
• Training & development
• EMR systems
Languages
• English - Fluent
• American Sign Language - Beginner
Awards
Ultimate Medical Academy Grad w/Honors
February 2020
Graduated with honors GPA 3.59
Certifications and Licenses
Medical Administrative Assistant
May 2019 to Present
Graduate of Ultimate Medical Academy. Certificate obtained February 23, 2020. Assessments
Protecting patient privacy — Proficient
January 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Ordained minister as of April of 2019.
Childcare experience since 1999 to present. Watching, caring for, feeding, providing activities, reading books, selecting age appropriate movies, attending outings.
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