Customer Service Representative

Olamide Okusanya

[Houston, TX] [346-***-****] [*****************@*****.***]

Professional Summary

Customer Service Representative with 5 years of experience providing exceptional support to customers in remote and on-site environments. Proficient in managing high volumes of customer inquiries and resolving issues with a focus on customer satisfaction. Expertise in CRM systems such as Salesforce and Zendesk, handling order management, and maintaining accurate customer records. Adept at working independently and managing time efficiently in remote settings. Seeking to contribute my skills in a fully remote customer service role.

Core Skills

Remote Customer Support (Phone, Email, Chat)

CRM Software (Salesforce, Zendesk)

Order Management & Billing

Problem Solving & Conflict Resolution

Customer Relationship Management

Data Entry & Accuracy

Time Management & Organization

Multitasking in Fast-Paced Environments

Communication (Written & Verbal)

Professional Experience

Customer Service Representative

Talos Energy-Houston TX

Jnauary 2022 – January 2024

Deliver remote customer support via phone, email, and live chat, maintaining a 95% satisfaction rate by resolving inquiries effectively.

Use Salesforce and Zendesk CRM systems to manage customer interactions, ensuring accurate documentation and timely follow-up.

Process customer orders, handle returns, and manage account adjustments, achieving a high level of first-contact resolution.

Collaborate with team members remotely to streamline processes and meet department goals.

Customer Service Representative

Amgray Logistics LLC — Houston, TX

March 2018 – December 2021

Provided front-line support for logistics and shipping-related queries, achieving 85% first-contact resolution on customer issues.

Assisted customers with order tracking, returns, and account management, consistently meeting performance and quality targets.

Managed high volumes of customer transactions while ensuring compliance with company policies.

Education

Associate of Science

Houston Community College — Houston, TX

Graduated: May 2020

Certifications

Customer Service Excellence Training

Technical Skills

CRM Systems: Salesforce, Zendesk

Microsoft Office Suite (Word, Excel, Outlook)

Google Workspace (Docs, Sheets, Drive)

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