Production Worker Customer Service
Resume:
Carissa Meyer
Eau Claire, WI *****
********@*******.***
Knowledgeable and dedicated customer service professional with extensive experience in the Automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Authorized to work in the US for any employer
Work Experience
Production Worker
Culimeta-Saveguard, LLC-Eau Claire, WI
February 2021 to Present
Sew on fiber glass creating parts for sewers to stich drop stitches and then package parts as an assembly line. I also run Double header and Kansai machines. Production Worker
Culimeta-Saveguard, LLC-Eau Claire, WI
February 2021 to Present
Sewing fiber glass to create insulation for exhausts for big companies. Also running Double header and Kansai machines. Working as assembly lines to package these parts. Sales Representative
TDS Telecom-Eau Claire, WI
May 2023 to September 2024
Door to door sales for fiber optic internet
Receptionist/ payroll accountant
Precision Imports Auto-St. Louis, MO
May 2009 to March 2020
• Responded to all customer inquiries thoroughly and professionally.
• Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
• Responded to customer requests efficiently and with knowledgeable assistance.
• Suggested add-on services that would be helpful to customers and improve bottom line.
• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Completed documentation and logs each day and generated weekly reports detailing activities to submit to mechanical work being done.
• Responded to customer requests for products, services and company information.
• Stocked merchandise each day, clearly labeling items, arranging according to size or color and preparing attractive displays.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Submitted Weekly reports on payroll activities.
• Managed payroll processing for 4 employees.
Service Advisor
Pat O'Brien Chevrolet-Willoughby Hills, OH
March 2018 to July 2018
Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
• Presented different repair options to customers to help each person make appropriate choices.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
• Gathered information through research and vendor inquiries to provide job estimates.
• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
• Worked effectively with repair staff and parts providers, staying current on availability and service processes.
• Provided the appropriate work for warranty companies covering certain types of repairs. Professional House Cleaner and Quality Inspector, Mentor The Cleaning Authority-Mentor, OH
September 2016 to March 2018
• Offered deep cleaning expertise to clients in need of extra support for detailed areas.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
• Worked on team of 2 staff members to service 4-6 house daily.
• Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce the likelihood of illness.
• Wiped walls, decoration and appliances.
• Swept, mopped, steamed or scrubbed flooring.
• Disassembled lighting fixtures for thorough cleaning. 2
• Cleaned and disinfected bathrooms, kitchens and other high-traffic areas.
• Improved quality assurance procedures to minimize errors and increase the effectiveness of inspections.
• Completed documentation and updated tracking spreadsheets each day.
• Investigated complaints, incidents and accidents at work sites. Teller
PNC Bank/National City Bank-Mentor, OH
March 2016 to February 2017
Checked amount details and fraud markers for transaction papers such as checks and money orders.
• Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Coordinated daily cash reconciliation in high-volume location.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Promoted products or services to each customer to consistently achieve sales targets.
• Executed customer transactions, including deposits, withdrawals, money orders and checks. Server/ Bartender
Crescent Farms golf course-Eureka, MO
August 2012 to November 2015
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
• Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, and plates.
• Monitored guests for intoxication and immediately reported concerns to management.
• Cleaned outdoor eating area and indoor dining room by wiping tables.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Created orders, documented special requests and followed up with kitchen personnel to foster top- quality service and minimize complaints.
• Worked with an POS system to place orders, manage bills, and handle complimentary items for dissatisfied customers.
• Maintained table settings b removing courses, replacing utensils and refilling beverages promptly and courteously.
3
Professional House Cleaner
The Cleaning Authority-St. Louis, MO
March 2014 to March 2015
• Disassembled lighting fixtures for thorough cleaning.
• Wiped walls, decoration and appliances.
• Swept, mopped, steamed or scrubbed flooring.
• Cleaned over 4 locations every day with consistently high customer satisfaction ratings.
• Disposed of trash and recyclable's each day to avoid waste buildup.
• Cleaned and disinfected bathrooms, kitchens and other high-traffic areas. Education
High school Diploma
National Academy of Beauty Arts - Crystal City, MO August 2006 to May 2010
Skills
• Multi-Line Telephone Systems
• Security awareness
• Customer/Client relations
• Office administration
• Documentation and reporting
• Telephone skills
• Organization skills
• Office management
• Data entry
• Technical support
• Time management
• Verbal and written communication
• Bookkeeping
• Business Administration
• Multitasking strengths
• Scheduling
• Reviewing Time Sheets
• Maintaining Employee Records
• Payroll Processing
• Payroll submission
• Payroll Tax
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