Service Representative Customer Support
Resume:
Kiara Aristide
PROFILE
Versatile service representative with proven experience in fast-paced call
center environments. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude. Brings talent as a record-breaking service provider with 99% positive customer feedback rate
EXPERIENCE
MEDICAL RECEPTION/CALL REPRESENTATIVE, WENDELL FAMILY MEDICINE; WENDELL,NC 2023-CURRENT
Greeting: Welcoming patients and their loved ones in person and over the phones Scheduling: Scheduling appointments and follow-ups for patients, and reminding them of upcoming appointments
Answering: Answering phone calls, emails, and in-person inquiries from patients and visitors Processing: Processing paperwork, payments, and insurance claims Assisting: Helping patients with forms, questions, and the intake process Maintaining: Maintaining patient records, medicinal supplies, and equipment Organizing: Keeping the office organized and running smoothly, and managing meeting room availability
Communicating: Communicating with patients, providers, and other administrative staff Other: Transcribing notes from doctors, faxing, scanning, filing, and mailing documentation, and responding to online communications
RECEPTIONIST/CALL REPRESENTATIVE, FREDWALD NURSING HOME; POMONA,NY 2018-2021
Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately Answering screening and forwarding incoming phone call Receiving and sorting daily mail
EDUCATION
RAMAPO HIGH SCHOOL, NY — HIGH SCHOOL DIPLOMA,2018
SKILLS
Problem-Solving, Communications, Microsoft Office, Accountability, Customer Service, Adaptability, Accuracy
AWARDS
HIPAA,HITECH,& OMNIBUS ONLINE COURSE. Employee of the month
PHONE
181 ALEXANDER PL WAY, WENDELL NC 27591
ADDRESS
***************@*****.***
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