CDL Class A recent graduate
Resume:
HEATHER HARVEY
**** * ***** *** *******, WA *****
************@*****.***
Manager
• Excellent communication / listening skills used in identifying and satisfactorily resolving issues that bring about positive changes
• Leadership experience at various levels of an Organization
• Experience with productivity and with ownership
• Manage costs and attain operational efficiencies Authorized to work in the US for any employer
Work Experience
Operations Manager
FreedomSmokeUSA International-Tucson, AZ
September 2019 to September 2020
• Prepare staff work schedules and assign specific duties
• Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits
• Communicate expectations and train all lounge staff in the area of operational policies and procedures, product knowledge, sales processes, and customer service standards.
• Communicate frequently with the Director of Operations regarding lounge staff promotions. • Ensure inventory and stocking of product is updated daily
• Follow-through to ensure appropriate paperwork is sent to corporate on a weekly basis. Director of Operations
FreedomSmokeUSA International-Tucson, AZ
April 2014 to March 2018
• Collaborate with executive management in establishing, implementing and directing operational policies and practices.
• Lead operations management personnel, communicating expectations where accountability and performance are expected, recommending training and development as needed.
• Ensure that company financial and budgetary protocols are adhered to, offering recommendations for improvement and increased efficiency.
• Oversee the company's occupational safety and health program, ensuring regulatory compliance and training.
• Oversee payroll systems and processes, ensuring operational efficiency Human Resources Director
FreedomSmokeUSA International-Tucson, AZ
October 2010 to April 2014
• Collaborated with executive management in developing, establishing and implementing personnel policies, goals, objectives, training and procedures.
• Oversaw and manage recruitment and hiring activities, including job postings applicant screening, interviewing, assessment and onboarding.
• Interpreted and explained human resources policies, procedures, regulations and standards, ensuring organizational education, awareness and compliance.
• Oversaw all personnel records, HRIS programs, document storage and retention processes Education
Some College in General Studies
Pima Community College - Tucson, AZ
High school diploma or GED in General Studies
Spokane Community College - Spokane, WA
Skills
• HRIS
• Microsoft Office
• Customer service
• Management
• Communication skills
• Operations Management
• Human Resources
• Process Improvement
• Interviewing
• Payroll
• Inventory Control
• Recruiting
• Logistics
• Relationship Management
• Quality Assurance
• Supervising experience
• Time management
• Leadership
• OneSite
• Fair Housing regulations
• Retail management
• Cash register
• Cash handling
• Office management
• Data entry
• Clerical experience
• Tractor-trailer
• Truck driving
• Property Management
Certifications and Licenses
Driver's License
CDL A
Mobile Home Sales License
February 2024 to February 2025
Assessments
HR: Compensation & benefits — Proficient
September 2020
Knowledge of compensation and benefits programs
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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