Office Manager Human Resources

PROFESSIONAL SUMMARY

Self-directed, resourceful, and creative professional with Business Administration, Managerial and Team Analyst responsibilities. Informative and diligent active team member effectively communicate and collaborate with all levels of staff to ensure optimum productivity. Possess strong organizational and multi-tasking skills, with ability to simultaneously manage various projects and schedules. Training and Supervising staff, implementing office processes and procedures to expedite work and significantly save costs.

CORE COMPETENCIES

Office Manager Responsibilities

Experience with MS Office Suite, Word, Excel, PowerPoint, Outlook, Word Perfect

Scheduling and Appointments

Electronic Records Storage

Creation of Training Manuals

Payroll

Human Resources

CRM System, CRS & Storms, SAP

Staff Development & Training

Vendor Coordination

EDUCATION

Trumbull Business College: Warren, Ohio

Associates Degree 2002

Columbia College: Syracuse, NY

Currently working on Bachelor of Business Administration

WORK EXPERIENCE

National Grid Syracuse, NY

Customer Order Fulfillment Rep B -Customer Order Fulfillment, 2016 - 2021

Taking information from electricians and contractors and setting appointments to have power disconnected and reconnected.

Take inspections from city inspectors.

Process orders and appointments through storms.

Appointment setting for planners to look at jobs when they are not fast track.

Handle emergency work orders, Disconnects, Reconnects, New accounts, Payments, Payment Plans.

National Grid Syracuse, NY

Employee Services Clerk 3-Employee Services, 2010 - 2016

Union and non-union new hires, rehires, contractor hires and terminations, job changes.

Provide our U.S. employees and retirees with information and services related to Payroll, Human Resource Information Systems, and Retirement Plan.

Fluently work with PeopleSoft applications, RightNow applications and Time Entry system.

National Grid Syracuse, NY

DSS Rep 4-Credit and Collections, 2008 - 2010

Bankruptcies, final bill disputes, sales tax, switch metering, sanitary code violations, supplier charges, stop meters, irregular meter reading, shared metering, time of use metering, collection agency reports, deposit maintenance, administration of utility tape exchange system.

Analyze and prepare reports pertaining to low income and various customer assistance programs.

Process excess credit exceptions, process direct voucher accounts, process guarantees-including starting and stopping and reporting.

Process documents, faxes and emails pertaining to low income or other customer assistance programs,

Perform inbound and outbound collection calls,

Review activity statements/excel statements.

Perform mailing address changes, arrange special reads, process meter change/remove orders, complete verification of pole cuts.

Lehigh Safety Shoes ST Paul, MN

Office Manager, 2006 - 2007

Daily Warehouse and clerical operations: billing, faxing, and filing.

Handled walk-in customers on a day-to-day basis.

Made and maintained spreadsheets for leading clientele.

Process and handle reservations and appointments for sales staff.

Managed outside sales staff of 3 in addition to inside sales staff.

Val guard Security, Parma heights, Ohio

Office Manager/Supervisor, 1997-2003

Preformed all office tasks related to the operations of the business.

Faxing, filing, office computer input and communication and managerial duties.

Managed an outside sales staff of 10 and an inside phone staff of 13.

Tracking of all installs on a daily basis, payroll.

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