Customer Service Representative
Resume:
Yolanda Thomas
Unit Customer Service Representative
Tampa, FL 33617
****************@*****.***
To pursue a Proffesional position where I can utilize my skills and advancement my career . Willing to relocate to: Brandon, FL - Riverview, FL - Tampa, FL Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Adventhealth-Tampa, FL
January 2024 to May 2024
Answered phones, scheduled appointments for patients. Filling, scanning documents, verified insurance information, registration patients in the system, inventory, scheduled meeting for office and other job duties as needed.
Unit Patient Coordinator /Surgical Scheduler
AdventHealth Tampa-Tampa, FL
November 2021 to March 2023
Work in the Surgical Department. Greet visitors and point them in the right direction, answer inquiries, and creates welcoming environment.
Organize and maintain files and databases in a confidential manner. Schedule appointments for Surgeons for patients .
Screen phone calls, redirect calls, and take messages. Manage communication including email and phone calls. Photocopy, scanning .
Inventory, ordering supplies.
Other tasks upon request through supervisor.
Intake Coordinator
Kindred Healthcare-Tampa, FL
June 2020 to October 2020
Make outbound calls to hospital's checking patients to make sure they are still and hospital under there insurance plans. Communicate with skilled nurses that are on site and give them a brief diagnosis on what is going on with patients. Prepare all patients on spreadsheets daily and update information and patients records in the system. Scanning, faxing, also scheduling patients into the system for new patients. photocopying and outlooks corresponding with other provider network through email. Provide other duties for office manager .
Receptionist
Ma Comprehensive-Tampa, FL
August 2019 to November 2019
Scheduled patients and to see doctor on a daily basis. Accepted new patients, for Worker Compensation claims, prepared their charts Called all patients on reminding them of their appointments, filling,faxing and scanning all demographics of information in the system.
Retrieve patients vitals when scheduled to see doctor. Answers phone, and transferred call to approximate department. Signed patients in and out and scheduled their appointments for the whole month. Perform other duties as well per office manager.
• Helped with all questions and complaints
• Checked insurance information
• Faxed, copied, and scanned documents
Unit Customer Service Representative
Tampa General hospital-Tampa, FL
November 2018 to August 2019
Communication with patients, visitors, family, and healthcare team members. Answers telephone and patients visitors, family, triage communication priorities. Answers telephone and patient intercom system. Alerts nursing staff to patient and family concerns and other calls.
Order supplies and stock items as instructed daily. Keep unit neat ad organized at all times.
Scans all documents into Epic and medical records. Other job duties per charge nurse.
Envronmental Services
Tampa General Hospital-Tampa, FL
September 2017 to November 2018
Dust mopping high/low dusting,discharges rooms cleaning include the bed fixtures, disinfecting of the bathroom fixtures replenishing paper supplies and products,trash removal of both non-infections and infections waste,vacuuming,cleaning of identified medical devices and instruments. Skills
• Word, excel powerpoint, data entry, fax machine, scanner, photocopy machine. (10+ years)
• Customer Service
• Customer Care
• CSR
• Call Center
• Front Desk (8 years)
• Time Management (1 year)
• Medical Terminology
• Customer Support
• Bilingual
• Customer Service Skills
• Data Entry
• Filing
• Microsoft
• Microsoft Word
• Receptionist
• Scheduling
• Billing
• Medical Receptionist
• Excel
• 10 Key Calculator
• Microsoft Office
• Administrative Experience
• Medical Office Experience
• HIPAA
• Typing
• Microsoft Outlook
• Medical Scheduling
• Medical Records
• Insurance Verification
• Medical Billing
• Epic
• Computer literacy
• Office experience
• Patient Care
• Medical terminology
• Epic
• Vital signs
• HIPAA
• Customer service
• Windows
• Typing
• Pricing
• Sales
• Medical office experience
• Insurance verification
• Clinic
Certifications and Licenses
BLS Certification
August 2023 to March 2024
Recertification every 3 months Working in the hospital. CPR Certification
September 2023 to Present
Work at Advent Health Hospital does not expire.
Driver's License
Contact this candidate