Customer Service Representative
Resume:
Tameca Flowers
Customer Service Representative
Contact
Sugar Land, TX 77498
**************@*****.***
Objective
Motivated and dedicated professional with years if expertise in administrative and client relations. Proven track record of success in account management with strong organizational skills. Demonstrates expert insight and proficiency in following policies and procedures. Skilled and collaborative team player with experience in coordinating, planning, and supporting daily operations.
Education
Kennesaw State University
Kennesaw, GA
BS in Psychology
Key Skills
Microsoft Office
Client Relations
Sales Support
Communication
Problem-solving
Experience
Verizon Wireless Customer Service Representative
June 2022–August 2023
• Present, promote, and provide existing and potential customers with rapid wireless internet product/service knowledge and solutions that will suit their needs
• Develop basic presentations, quotes, and proposals for individual customers as needed
• Accelerate the resolution of customer problems and complaints to maximize customer satisfaction
• Provide reports to management on customer needs, problems, and interests
• Served more than 80 customers daily, provided assistance in locating products and finalized sales transactions
• Exceed customer satisfaction goals by [15%-30% month over month] and identify opportunities to improve the customer experience
• Assisted customers with account inquiries, order placement, billing, technical assistance, making payments, and setting up payment plans/arrangements
• Maintain a high-volume workload within a fast-paced environment Promotional Webstores LLC Customer Service Representative May 2018-December 2022
• Promptly and professionally respond to incoming calls, emails, and live chat concerning all customer service and order related inquiries with a goal of providing an exceptional customer experience
• Accurately process daily entry of orders and perform routine order tracking through our proprietary software to ensure timely processing and shipping of customer orders
• Follow up on existing issues and keep customers updated on order status
• Assisted customers with product selection and promotions
• Utilized computer systems to track orders, research and resolve customer inquiries, and maintain customer records
• Developed and maintained strong customer relationships, resulting in repeat customer
• Trained new employees on CRM software and customer service best practices to deliver a high-quality customer experience Home Depot Customer Service Representative
October 2017-May 2018
• Served more than 60 customers daily, provided assistance in locating products and finalized sales transactions
• Managed customer returns, fielded complaints with patience and understanding, and identified resolutions to ensure customer satisfaction
• Maintained in depth knowledge of product lines to provide customer education on offerings, field inquiries, and assist customers quickly
• Coordinate with retail associates to facilitate customer ordering, address customer issues, and identify opportunities to drive process improvements
• Responded to phone calls and in-store inquiries from retail customers, guided shoppers in locating products and merchandise, and communicated with empathy and understanding
• Utilized CRM software to track customer interactions
• Developed customer service practices to support company mission and vision
Great American Power Customer Service Representative May 2016- June 2017
• Answer all inbound calls and respond to customer inquiries
• Ensured accurate data entry and followed up with customers as required
• Utilized scripts and job-aids to educate clients on how to minimize usage to lower bills
• Provided detailed information regarding charges
• Process service requests for new enrollments, discontinuation of service, renewals, and transfer of services
• Manage escalated service concerns and made outbound calls to previous customers for win back sales
• Responded to customer inquiries in a timely manner and provided accurate and complete information on products and/or services Gas South Customer Service Representative
October 2011-April 2016
• Demonstrated superior customer service and professionalism during every customer interaction
• Trained new employees on CRM software and customer service best practices to deliver a high-quality customer experience
• Exceeded quality assurance goals with the overall rating of 96.99%
• Met/exceeded all set deadlines and collaborated with team members to improve the customer experience
• Processed requests for new service, disconnections, reconnections, transfer of service, and rate changes per established guidelines
• Collaborated with management team and submitted recommendations toward process improvement
• Increased revenue through the upselling of products at 52.17%
• Handled calls regarding requests for make payments, set up payment plans, and high bill inquiries
References
Available upon request.
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