Customer Service Quality Assurance

TERRANCE JEFFERSON

Newark, NJ *****

908-***-**** - *******************@*****.*** - WWW: Bold Profile

PROFESSIONAL SUMMARY

Driven and detail-oriented professional with a proven track record at Whitson's

Culinary Group, enhancing customer satisfaction through efficient route planning and

exemplary service. Skilled in GPS navigation and customer service, consistently

ensuring timely and accurate deliveries. Demonstrates exceptional teamwork and a

positive attitude, contributing to improved productivity and quality assurance.

SKILLS

Positive Attitude Customer Service

Valid Driver's License Teamwork and Collaboration

Attention to Detail Time Management

Punctual and Reliable Dependable and reliable

GPS and route planning Delivery Scheduling

Shipping and packaging Local routes understanding

Safe Driver Training Quality Assurance

Work History

11/2020 to 05/2024 Delivery Driver

Whitsons Culinary Group — Edison, NJ

© Completed on-time deliveries by choosing best and most efficient routes.

© Provided excellent customer service by being friendly and courteous during

interactions to increase satisfaction and loyalty.

¢ Navigated efficiently through various routes for timely food deliveries.

¢ Improved customer satisfaction by ensuring timely and accurate deliveries of

products.

© Read maps, followed oral, and written instructions and used GPS technology to

make deliveries.

© Managed multiple deliveries simultaneously, maximizing efficiency and

productivity.

© Operated light trucks to deliver loads as far as 30 miles from home location.

03/2014 to 05/2015 Grocery Stock Clerk

ShopRite — East Orange, NJ

¢ Maintained safety standards in aisles, promptly addressing spills or hazards to

prevent accidents or injuries.

¢ Prioritized tasks during high-traffic hours, ensuring shelves remained stocked and

well-organized despite increased customer volume.

© Optimized end cap displays to highlight seasonal items or special promotions,

driving increased sales for key products.

* Maintained product knowledge to better assist customers with dietary restrictions,

preferences, or inquiries about specific items.

¢ Facilitated efficient unloading of shipments, verifying accuracy before stocking

shelves accordingly.

¢ Improved product availability by efficiently restocking shelves and display areas.

¢ Achieved timely inventory management by conducting accurate stock counts and

reporting discrepancies.

* Consistently lifted materials weighing as much as 50 pounds.

EDUCATION

05/2011 High School Diploma

West Side High School - Newark, NJ

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